Account support representative vs account management representative

The differences between account support representatives and account management representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 2-4 years to become both an account support representative and an account management representative. Additionally, an account management representative has an average salary of $46,765, which is higher than the $38,796 average annual salary of an account support representative.

The top three skills for an account support representative include customer service, account support and powerpoint. The most important skills for an account management representative are customer service, medical terminology, and data entry.

Account support representative vs account management representative overview

	Account Support Representative	Account Management Representative
Yearly salary	$38,796	$46,765
Hourly rate	$18.65	$22.48
Growth rate	4%	-4%
Number of jobs	211,843	222,957
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 62%	Bachelor's Degree, 50%
Average age	47	40
Years of experience	4	4

What does an account support representative do?

An account support representative is the primary contact person handling a customer's account. This person's responsibility is to cater to the account owner's inquiries, answer all questions, troubleshoot minor problems when capable of resolving them, and escalate severe issues to supervisors for immediate action. The account support representative needs to have good communication skills and keen listening abilities. It is imperative for an account support representative to understand the client's needs and to provide them the support they require to establish trust and confidence.

What does an account management representative do?

An account management representative is in charge of overseeing client accounts, ensuring everything runs smoothly and efficiently. They may work directly with clients to answer inquiries, identify their needs, provide advice, and resolve any issues or concerns. An account management representative may also perform research and analysis to identify new business and client opportunities, generate leads, offer products and services, and develop account management and sales strategies. Moreover, they must maintain an active communication line with staff while enforcing the company's policies and regulations.

Account support representative vs account management representative salary

Account support representatives and account management representatives have different pay scales, as shown below.

	Account Support Representative	Account Management Representative
Average salary	$38,796	$46,765
Salary range	Between $25,000 And $59,000	Between $27,000 And $78,000
Highest paying City	Marshfield, MA	Boston, MA
Highest paying state	New Jersey	Massachusetts
Best paying company	Amphenol	Microsoft
Best paying industry	Finance	Government

Differences between account support representative and account management representative education

There are a few differences between an account support representative and an account management representative in terms of educational background:

	Account Support Representative	Account Management Representative
Most common degree	Bachelor's Degree, 62%	Bachelor's Degree, 50%
Most common major	Business	Business
Most common college	SUNY College of Technology at Alfred	Stanford University

Account support representative vs account management representative demographics

Here are the differences between account support representatives' and account management representatives' demographics:

	Account Support Representative	Account Management Representative
Average age	47	40
Gender ratio	Male, 38.2% Female, 61.8%	Male, 31.7% Female, 68.3%
Race ratio	Black or African American, 3.9% Unknown, 3.7% Hispanic or Latino, 14.4% Asian, 5.2% White, 72.6% American Indian and Alaska Native, 0.2%	Black or African American, 12.0% Unknown, 5.6% Hispanic or Latino, 18.9% Asian, 7.2% White, 55.5% American Indian and Alaska Native, 0.8%
LGBT Percentage	6%	7%

Differences between account support representative and account management representative duties and responsibilities

Account support representative example responsibilities.

Manage accounts and create invoices via QuickBooks.
Provide commercial and industrial businesses with HVAC equipment and services.
Perform inside sales, including telemarketing, prospecting, account penetration and product application, consulting and delivery of customer service.
Refurbish return merchandise to resell-able condition.

Account management representative example responsibilities.

Market managed care plans to clients on Medicaid and public assistance.
Manage Facebook and patient communication programs.
Utilize ICD-9 and ICD-10 codes for the descriptions of veterans.
Research and apply COPT, ICD-9 and HCPC codes as needed.
Update fee schedules and specific CPT codes as needed.
Direct the support of new designs for their logistics aspects.

Account support representative vs account management representative skills

Common account support representative skills

Customer Service, 22%
Account Support, 13%
PowerPoint, 6%
Patient Accounts, 6%
Data Entry, 6%
Customer Support, 5%

Common account management representative skills

Customer Service, 21%
Medical Terminology, 14%
Data Entry, 9%
Patients, 8%
Inpatient Admissions, 7%
Outpatient Services, 6%

Account Support Representative vs. similar jobs

Account Support Representative related careers

Account Support Representative related jobs

What similar roles do

Zippia Careers
Sales Industry
Account Support Representative
Account Support Representative vs Account Management Representative

Updated January 8, 2025

Browse sales jobs