Account support representative vs account representative

The differences between account support representatives and account representatives can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 2-4 years to become an account support representative, becoming an account representative takes usually requires 6-12 months. Additionally, an account support representative has an average salary of $38,796, which is higher than the $36,977 average annual salary of an account representative.

The top three skills for an account support representative include customer service, account support and powerpoint. The most important skills for an account representative are customer service, patients, and patient accounts.

Account support representative vs account representative overview

	Account Support Representative	Account Representative
Yearly salary	$38,796	$36,977
Hourly rate	$18.65	$17.78
Growth rate	4%	-8%
Number of jobs	211,843	183,446
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 62%	Bachelor's Degree, 52%
Average age	47	46
Years of experience	4	12

What does an account support representative do?

An account support representative is the primary contact person handling a customer's account. This person's responsibility is to cater to the account owner's inquiries, answer all questions, troubleshoot minor problems when capable of resolving them, and escalate severe issues to supervisors for immediate action. The account support representative needs to have good communication skills and keen listening abilities. It is imperative for an account support representative to understand the client's needs and to provide them the support they require to establish trust and confidence.

What does an account representative do?

Account representatives are employees who manage client accounts and act as the main contact of the clients they are handling. They maintain existing accounts by updating client details regularly. They also check up on clients to see if they are still satisfied with the products or services of the company. They also create new accounts by welcoming new clients and assisting them in their needs. Account representatives manage client inquiries and process client requests. They also address complaints and ensure that any challenges are mitigated and that clients remain with the company.

Account support representative vs account representative salary

Account support representatives and account representatives have different pay scales, as shown below.

	Account Support Representative	Account Representative
Average salary	$38,796	$36,977
Salary range	Between $25,000 And $59,000	Between $26,000 And $51,000
Highest paying City	Marshfield, MA	Los Angeles, CA
Highest paying state	New Jersey	California
Best paying company	Amphenol	New Relic
Best paying industry	Finance	Finance

Differences between account support representative and account representative education

There are a few differences between an account support representative and an account representative in terms of educational background:

	Account Support Representative	Account Representative
Most common degree	Bachelor's Degree, 62%	Bachelor's Degree, 52%
Most common major	Business	Business
Most common college	SUNY College of Technology at Alfred	-

Account support representative vs account representative demographics

Here are the differences between account support representatives' and account representatives' demographics:

	Account Support Representative	Account Representative
Average age	47	46
Gender ratio	Male, 38.2% Female, 61.8%	Male, 33.6% Female, 66.4%
Race ratio	Black or African American, 3.9% Unknown, 3.7% Hispanic or Latino, 14.4% Asian, 5.2% White, 72.6% American Indian and Alaska Native, 0.2%	Black or African American, 12.5% Unknown, 4.2% Hispanic or Latino, 17.3% Asian, 3.9% White, 61.6% American Indian and Alaska Native, 0.5%
LGBT Percentage	6%	8%

Differences between account support representative and account representative duties and responsibilities

Account support representative example responsibilities.

Manage accounts and create invoices via QuickBooks.
Provide commercial and industrial businesses with HVAC equipment and services.
Perform inside sales, including telemarketing, prospecting, account penetration and product application, consulting and delivery of customer service.
Refurbish return merchandise to resell-able condition.

Account representative example responsibilities.

Manage all billing accounts including Medicare/Medicaid, HMO and individual accounts.
Manage the daily correspondence from assign practices with keeping doctor/patient confidentiality under consideration along with HIPPA regulations.
Manage and maintain an internal database system to generate reports and produce accurate account information for patients and insurance companies.
Educate physicians to use current ICD-9 diagnostic coding and preparation to begin ICD-10 coding requirements.
Analyze health care insurance/litigation patient account files to resolve outstanding and delinquent accounts due to the healthcare client.
Promote ThermoCool SmartTouch ablation catheter device to electrophysiologists.

Account support representative vs account representative skills

Common account support representative skills

Customer Service, 22%
Account Support, 13%
PowerPoint, 6%
Patient Accounts, 6%
Data Entry, 6%
Customer Support, 5%

Common account representative skills

Customer Service, 21%
Patients, 18%
Patient Accounts, 5%
Data Entry, 3%
Medicaid, 3%
Customer Satisfaction, 3%

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Account Support Representative
Account Support Representative vs Account Representative

Updated January 8, 2025

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