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The differences between account support representatives and client representatives can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 2-4 years to become an account support representative, becoming a client representative takes usually requires 6-12 months. Additionally, a client representative has an average salary of $41,785, which is higher than the $38,796 average annual salary of an account support representative.
The top three skills for an account support representative include customer service, account support and powerpoint. The most important skills for a client representative are customer service, phone calls, and client accounts.
| Account Support Representative | Client Representative | |
| Yearly salary | $38,796 | $41,785 |
| Hourly rate | $18.65 | $20.09 |
| Growth rate | 4% | -4% |
| Number of jobs | 211,843 | 238,735 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 62% | Bachelor's Degree, 61% |
| Average age | 47 | 40 |
| Years of experience | 4 | 12 |
An account support representative is the primary contact person handling a customer's account. This person's responsibility is to cater to the account owner's inquiries, answer all questions, troubleshoot minor problems when capable of resolving them, and escalate severe issues to supervisors for immediate action. The account support representative needs to have good communication skills and keen listening abilities. It is imperative for an account support representative to understand the client's needs and to provide them the support they require to establish trust and confidence.
Client Representatives are professionals who work on behalf of their clients. They coordinate with external parties with which their clients are involved. They represent their clients during meetings and appointments when their clients are not available. Client Representatives should have a background related to the business that their clients are involved in. This would help them catch up with conversations. They are expected to act as if they are the client themselves. They must act within the client's best interest at all times. As such, they should be familiar with their clients' interests and needs.
Account support representatives and client representatives have different pay scales, as shown below.
| Account Support Representative | Client Representative | |
| Average salary | $38,796 | $41,785 |
| Salary range | Between $25,000 And $59,000 | Between $28,000 And $60,000 |
| Highest paying City | Marshfield, MA | New York, NY |
| Highest paying state | New Jersey | New York |
| Best paying company | Amphenol | IBM |
| Best paying industry | Finance | Technology |
There are a few differences between an account support representative and a client representative in terms of educational background:
| Account Support Representative | Client Representative | |
| Most common degree | Bachelor's Degree, 62% | Bachelor's Degree, 61% |
| Most common major | Business | Business |
| Most common college | SUNY College of Technology at Alfred | - |
Here are the differences between account support representatives' and client representatives' demographics:
| Account Support Representative | Client Representative | |
| Average age | 47 | 40 |
| Gender ratio | Male, 38.2% Female, 61.8% | Male, 40.6% Female, 59.4% |
| Race ratio | Black or African American, 3.9% Unknown, 3.7% Hispanic or Latino, 14.4% Asian, 5.2% White, 72.6% American Indian and Alaska Native, 0.2% | Black or African American, 11.2% Unknown, 5.3% Hispanic or Latino, 21.2% Asian, 7.6% White, 54.0% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 6% | 7% |