Account support representative vs customer account representative

The differences between account support representatives and customer account representatives can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 2-4 years to become an account support representative, becoming a customer account representative takes usually requires 6-12 months. Additionally, an account support representative has an average salary of $38,796, which is higher than the $36,138 average annual salary of a customer account representative.

The top three skills for an account support representative include customer service, account support and powerpoint. The most important skills for a customer account representative are work ethic, inbound calls, and customer orders.

Account support representative vs customer account representative overview

	Account Support Representative	Customer Account Representative
Yearly salary	$38,796	$36,138
Hourly rate	$18.65	$17.37
Growth rate	4%	-4%
Number of jobs	211,843	269,549
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 62%	Bachelor's Degree, 46%
Average age	47	40
Years of experience	4	12

What does an account support representative do?

An account support representative is the primary contact person handling a customer's account. This person's responsibility is to cater to the account owner's inquiries, answer all questions, troubleshoot minor problems when capable of resolving them, and escalate severe issues to supervisors for immediate action. The account support representative needs to have good communication skills and keen listening abilities. It is imperative for an account support representative to understand the client's needs and to provide them the support they require to establish trust and confidence.

What does a customer account representative do?

A customer account representative's role is to serve as the primary contact between a company and its clients. They typically reach out to existing and potential customers through calls and correspondence, answer inquiries, address issues and concerns, close sales by offering products and services, process payments, and ensure satisfaction to boost sales and improve client base. Furthermore, as an account representative, it is essential to maintain records of all transactions while adhering to the company's policies and regulations.

Account support representative vs customer account representative salary

Account support representatives and customer account representatives have different pay scales, as shown below.

	Account Support Representative	Customer Account Representative
Average salary	$38,796	$36,138
Salary range	Between $25,000 And $59,000	Between $27,000 And $46,000
Highest paying City	Marshfield, MA	San Ramon, CA
Highest paying state	New Jersey	Alaska
Best paying company	Amphenol	Dairy Farmers of America
Best paying industry	Finance	Finance

Differences between account support representative and customer account representative education

There are a few differences between an account support representative and a customer account representative in terms of educational background:

	Account Support Representative	Customer Account Representative
Most common degree	Bachelor's Degree, 62%	Bachelor's Degree, 46%
Most common major	Business	Business
Most common college	SUNY College of Technology at Alfred	-

Account support representative vs customer account representative demographics

Here are the differences between account support representatives' and customer account representatives' demographics:

	Account Support Representative	Customer Account Representative
Average age	47	40
Gender ratio	Male, 38.2% Female, 61.8%	Male, 46.2% Female, 53.8%
Race ratio	Black or African American, 3.9% Unknown, 3.7% Hispanic or Latino, 14.4% Asian, 5.2% White, 72.6% American Indian and Alaska Native, 0.2%	Black or African American, 12.1% Unknown, 5.2% Hispanic or Latino, 19.9% Asian, 6.5% White, 55.6% American Indian and Alaska Native, 0.7%
LGBT Percentage	6%	7%

Differences between account support representative and customer account representative duties and responsibilities

Account support representative example responsibilities.

Manage accounts and create invoices via QuickBooks.
Provide commercial and industrial businesses with HVAC equipment and services.
Perform inside sales, including telemarketing, prospecting, account penetration and product application, consulting and delivery of customer service.
Refurbish return merchandise to resell-able condition.

Customer account representative example responsibilities.

Manage call center productivity levels by maintaining CSR schedule adherence.
Negotiate rates and pricing with customers, vendors, and logistics partners.
Prepare invoices for all customers in the logistics department at the end of every shipment.
Assist customers with equipment sales and services, troubleshoot issues and concerns, provide support for billing and accounts.
Utilize computer technology to troubleshoot product malfunctions.
Create display PowerPoint presentation used in national refresher training.

Account support representative vs customer account representative skills

Common account support representative skills

Customer Service, 22%
Account Support, 13%
PowerPoint, 6%
Patient Accounts, 6%
Data Entry, 6%
Customer Support, 5%

Common customer account representative skills

Work Ethic, 9%
Inbound Calls, 6%
Customer Orders, 6%
Account Management, 6%
Outbound Calls, 5%
Delinquent Accounts, 5%

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Account Support Representative
Account Support Representative vs Customer Account Representative

Updated January 8, 2025

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