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The differences between account support representatives and customer relations representatives can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 2-4 years to become an account support representative, becoming a customer relations representative takes usually requires 6-12 months. Additionally, an account support representative has an average salary of $38,796, which is higher than the $38,632 average annual salary of a customer relations representative.
The top three skills for an account support representative include customer service, account support and powerpoint. The most important skills for a customer relations representative are customer relations, customer complaints, and team-oriented environment.
| Account Support Representative | Customer Relations Representative | |
| Yearly salary | $38,796 | $38,632 |
| Hourly rate | $18.65 | $18.57 |
| Growth rate | 4% | -4% |
| Number of jobs | 211,843 | 235,295 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 62% | Bachelor's Degree, 51% |
| Average age | 47 | 40 |
| Years of experience | 4 | 12 |
An account support representative is the primary contact person handling a customer's account. This person's responsibility is to cater to the account owner's inquiries, answer all questions, troubleshoot minor problems when capable of resolving them, and escalate severe issues to supervisors for immediate action. The account support representative needs to have good communication skills and keen listening abilities. It is imperative for an account support representative to understand the client's needs and to provide them the support they require to establish trust and confidence.
A customer relations representative is responsible for providing the highest customer service by interacting with customers to respond to their inquiries and concerns, process their requests, and resolve their complaints. Customer relations representatives assist the customers with their needs by offering products and services according to their requirements and budget limitations. They may also sell newly launched products to the customers, discuss features and usability, and generate payments and delivery details. A customer relations representative must have excellent communication and organizational skills to maintain healthy business relationships with the customers to achieve the company's long-term goals and objectives.
Account support representatives and customer relations representatives have different pay scales, as shown below.
| Account Support Representative | Customer Relations Representative | |
| Average salary | $38,796 | $38,632 |
| Salary range | Between $25,000 And $59,000 | Between $29,000 And $50,000 |
| Highest paying City | Marshfield, MA | New York, NY |
| Highest paying state | New Jersey | New Jersey |
| Best paying company | Amphenol | Cook Children's Medical Center |
| Best paying industry | Finance | Finance |
There are a few differences between an account support representative and a customer relations representative in terms of educational background:
| Account Support Representative | Customer Relations Representative | |
| Most common degree | Bachelor's Degree, 62% | Bachelor's Degree, 51% |
| Most common major | Business | Business |
| Most common college | SUNY College of Technology at Alfred | - |
Here are the differences between account support representatives' and customer relations representatives' demographics:
| Account Support Representative | Customer Relations Representative | |
| Average age | 47 | 40 |
| Gender ratio | Male, 38.2% Female, 61.8% | Male, 29.8% Female, 70.2% |
| Race ratio | Black or African American, 3.9% Unknown, 3.7% Hispanic or Latino, 14.4% Asian, 5.2% White, 72.6% American Indian and Alaska Native, 0.2% | Black or African American, 11.5% Unknown, 5.4% Hispanic or Latino, 20.3% Asian, 6.3% White, 55.8% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 6% | 7% |