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The differences between account support representatives and customer support representatives can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 2-4 years to become an account support representative, becoming a customer support representative takes usually requires 6-12 months. Additionally, an account support representative has an average salary of $38,796, which is higher than the $37,404 average annual salary of a customer support representative.
The top three skills for an account support representative include customer service, account support and powerpoint. The most important skills for a customer support representative are technical support, windows, and customer inquiries.
| Account Support Representative | Customer Support Representative | |
| Yearly salary | $38,796 | $37,404 |
| Hourly rate | $18.65 | $17.98 |
| Growth rate | 4% | -4% |
| Number of jobs | 211,843 | 243,140 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 62% | Bachelor's Degree, 50% |
| Average age | 47 | 40 |
| Years of experience | 4 | 12 |
An account support representative is the primary contact person handling a customer's account. This person's responsibility is to cater to the account owner's inquiries, answer all questions, troubleshoot minor problems when capable of resolving them, and escalate severe issues to supervisors for immediate action. The account support representative needs to have good communication skills and keen listening abilities. It is imperative for an account support representative to understand the client's needs and to provide them the support they require to establish trust and confidence.
A customer support representative is responsible for answering calls and correspondence, providing customer assistance in various technical issues, concerns, or difficulties. There are also instances when they must make calls to follow-up on the issues, or even sell products and services. Most of the time, a customer support representative has a certain quota to reach and works under a manager's supervision. Furthermore, it is essential to keep accurate records and report to managers or supervisors should there be any problems.
Account support representatives and customer support representatives have different pay scales, as shown below.
| Account Support Representative | Customer Support Representative | |
| Average salary | $38,796 | $37,404 |
| Salary range | Between $25,000 And $59,000 | Between $29,000 And $47,000 |
| Highest paying City | Marshfield, MA | Boston, MA |
| Highest paying state | New Jersey | Alaska |
| Best paying company | Amphenol | University of California, Berkeley |
| Best paying industry | Finance | Finance |
There are a few differences between an account support representative and a customer support representative in terms of educational background:
| Account Support Representative | Customer Support Representative | |
| Most common degree | Bachelor's Degree, 62% | Bachelor's Degree, 50% |
| Most common major | Business | Business |
| Most common college | SUNY College of Technology at Alfred | - |
Here are the differences between account support representatives' and customer support representatives' demographics:
| Account Support Representative | Customer Support Representative | |
| Average age | 47 | 40 |
| Gender ratio | Male, 38.2% Female, 61.8% | Male, 47.0% Female, 53.0% |
| Race ratio | Black or African American, 3.9% Unknown, 3.7% Hispanic or Latino, 14.4% Asian, 5.2% White, 72.6% American Indian and Alaska Native, 0.2% | Black or African American, 10.9% Unknown, 5.5% Hispanic or Latino, 20.1% Asian, 7.3% White, 55.4% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 6% | 7% |