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The differences between account support representatives and field representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 2-4 years to become both an account support representative and a field representative. Additionally, a field representative has an average salary of $43,321, which is higher than the $38,796 average annual salary of an account support representative.
The top three skills for an account support representative include customer service, account support and powerpoint. The most important skills for a field representative are PET, patients, and customer service.
| Account Support Representative | Field Representative | |
| Yearly salary | $38,796 | $43,321 |
| Hourly rate | $18.65 | $20.83 |
| Growth rate | 4% | 4% |
| Number of jobs | 211,843 | 181,538 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 62% | Bachelor's Degree, 59% |
| Average age | 47 | 47 |
| Years of experience | 4 | 4 |
An account support representative is the primary contact person handling a customer's account. This person's responsibility is to cater to the account owner's inquiries, answer all questions, troubleshoot minor problems when capable of resolving them, and escalate severe issues to supervisors for immediate action. The account support representative needs to have good communication skills and keen listening abilities. It is imperative for an account support representative to understand the client's needs and to provide them the support they require to establish trust and confidence.
The primary role of field marketing representatives is to drive brand awareness through face-to-face customer interaction. They are the liaisons between sellers and buyers, providing vital information on products and services. To drive sales, they typically promote human relations via communication and distribution of marketing collateral. They design, implement, and execute field marketing campaigns. Other responsibilities of a field marketing representative include negotiating with retailers, promoting business expansion opportunities to merchants and retailers, and attending relevant trade events.
Account support representatives and field representatives have different pay scales, as shown below.
| Account Support Representative | Field Representative | |
| Average salary | $38,796 | $43,321 |
| Salary range | Between $25,000 And $59,000 | Between $26,000 And $71,000 |
| Highest paying City | Marshfield, MA | Camden, NJ |
| Highest paying state | New Jersey | New Jersey |
| Best paying company | Amphenol | Bayer |
| Best paying industry | Finance | Government |
There are a few differences between an account support representative and a field representative in terms of educational background:
| Account Support Representative | Field Representative | |
| Most common degree | Bachelor's Degree, 62% | Bachelor's Degree, 59% |
| Most common major | Business | Business |
| Most common college | SUNY College of Technology at Alfred | SUNY College of Technology at Alfred |
Here are the differences between account support representatives' and field representatives' demographics:
| Account Support Representative | Field Representative | |
| Average age | 47 | 47 |
| Gender ratio | Male, 38.2% Female, 61.8% | Male, 62.1% Female, 37.9% |
| Race ratio | Black or African American, 3.9% Unknown, 3.7% Hispanic or Latino, 14.4% Asian, 5.2% White, 72.6% American Indian and Alaska Native, 0.2% | Black or African American, 3.8% Unknown, 3.7% Hispanic or Latino, 13.9% Asian, 5.1% White, 73.2% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 6% | 6% |