Account support representative vs inside sales representative

The differences between account support representatives and inside sales representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 2-4 years to become both an account support representative and an inside sales representative. Additionally, an inside sales representative has an average salary of $44,413, which is higher than the $38,796 average annual salary of an account support representative.

The top three skills for an account support representative include customer service, account support and powerpoint. The most important skills for an inside sales representative are customer service, CRM, and outbound calls.

Account support representative vs inside sales representative overview

	Account Support Representative	Inside Sales Representative
Yearly salary	$38,796	$44,413
Hourly rate	$18.65	$21.35
Growth rate	4%	4%
Number of jobs	211,843	244,168
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 62%	Bachelor's Degree, 66%
Average age	47	47
Years of experience	4	4

What does an account support representative do?

An account support representative is the primary contact person handling a customer's account. This person's responsibility is to cater to the account owner's inquiries, answer all questions, troubleshoot minor problems when capable of resolving them, and escalate severe issues to supervisors for immediate action. The account support representative needs to have good communication skills and keen listening abilities. It is imperative for an account support representative to understand the client's needs and to provide them the support they require to establish trust and confidence.

What does an inside sales representative do?

An inside sales representative is responsible for selling services and products to clients, driving the company's revenues and increase sales profitability. Duties of an inside sales representative include developing strategic sales pitches, responding to customer's inquiries and requests, offering promotional products and discounts, researching potential clients, creating sales reports, and managing customer's possible complaints. An inside sales representative also provides strategic solutions to share with the sales team to improve their sales performance. Inside sales representatives must have excellent communication and negotiation skills to deal with customers' needs.

Account support representative vs inside sales representative salary

Account support representatives and inside sales representatives have different pay scales, as shown below.

	Account Support Representative	Inside Sales Representative
Average salary	$38,796	$44,413
Salary range	Between $25,000 And $59,000	Between $28,000 And $69,000
Highest paying City	Marshfield, MA	Seattle, WA
Highest paying state	New Jersey	Wyoming
Best paying company	Amphenol	Berkshire Hathaway
Best paying industry	Finance	Technology

Differences between account support representative and inside sales representative education

There are a few differences between an account support representative and an inside sales representative in terms of educational background:

	Account Support Representative	Inside Sales Representative
Most common degree	Bachelor's Degree, 62%	Bachelor's Degree, 66%
Most common major	Business	Business
Most common college	SUNY College of Technology at Alfred	SUNY College of Technology at Alfred

Account support representative vs inside sales representative demographics

Here are the differences between account support representatives' and inside sales representatives' demographics:

	Account Support Representative	Inside Sales Representative
Average age	47	47
Gender ratio	Male, 38.2% Female, 61.8%	Male, 54.7% Female, 45.3%
Race ratio	Black or African American, 3.9% Unknown, 3.7% Hispanic or Latino, 14.4% Asian, 5.2% White, 72.6% American Indian and Alaska Native, 0.2%	Black or African American, 3.8% Unknown, 3.7% Hispanic or Latino, 14.0% Asian, 5.1% White, 73.1% American Indian and Alaska Native, 0.2%
LGBT Percentage	6%	6%

Differences between account support representative and inside sales representative duties and responsibilities

Account support representative example responsibilities.

Manage accounts and create invoices via QuickBooks.
Provide commercial and industrial businesses with HVAC equipment and services.
Perform inside sales, including telemarketing, prospecting, account penetration and product application, consulting and delivery of customer service.
Refurbish return merchandise to resell-able condition.

Inside sales representative example responsibilities.

Coordinate commercial sales and manage projects with HVAC contractors for Georgia district.
Accomplish tasks in a timely manner.Skills UsedComputer, math, reading wiring schematics.
Generate leads through the use of Linkedin, firm websites and legal magazines.
Manage and develop a nationwide territory through cold calling utilizing LinkedIn?, DiscoverOrg.
Manage help desk support for company ERP system as well as employee hardware and software issues.
Manage a team of 15-25 ISE's through effective sales coaching, call monitoring and creating sales spiff programs.

Account support representative vs inside sales representative skills

Common account support representative skills

Customer Service, 22%
Account Support, 13%
PowerPoint, 6%
Patient Accounts, 6%
Data Entry, 6%
Customer Support, 5%

Common inside sales representative skills

Customer Service, 22%
CRM, 6%
Outbound Calls, 5%
Product Knowledge, 4%
Work Ethic, 4%
Sales Process, 3%

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Account Support Representative
Account Support Representative vs Inside Sales Representative

Updated January 8, 2025

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