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The differences between account support representatives and sales support representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 2-4 years to become both an account support representative and a sales support representative. Additionally, an account support representative has an average salary of $38,796, which is higher than the $38,310 average annual salary of a sales support representative.
The top three skills for an account support representative include customer service, account support and powerpoint. The most important skills for a sales support representative are sales support, phone calls, and POS.
| Account Support Representative | Sales Support Representative | |
| Yearly salary | $38,796 | $38,310 |
| Hourly rate | $18.65 | $18.42 |
| Growth rate | 4% | 4% |
| Number of jobs | 211,843 | 319,292 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 62% | Bachelor's Degree, 55% |
| Average age | 47 | 47 |
| Years of experience | 4 | 4 |
An account support representative is the primary contact person handling a customer's account. This person's responsibility is to cater to the account owner's inquiries, answer all questions, troubleshoot minor problems when capable of resolving them, and escalate severe issues to supervisors for immediate action. The account support representative needs to have good communication skills and keen listening abilities. It is imperative for an account support representative to understand the client's needs and to provide them the support they require to establish trust and confidence.
A sales support representative is responsible for assisting the complex operations of sales departments, performing administrative duties under the supervision of a direct manager. Sales support representatives' tasks include acknowledging and encoding customers' orders in the system, processing payments, responding to the customers' inquiries and concerns about the products, writing sales reports, and updating the customer of the shipment details. They also support the sales representatives on selling goods and services to potential customers by creating marketing materials and communicating with customers over the phone and e-mail to generate revenues and increase profits.
Account support representatives and sales support representatives have different pay scales, as shown below.
| Account Support Representative | Sales Support Representative | |
| Average salary | $38,796 | $38,310 |
| Salary range | Between $25,000 And $59,000 | Between $30,000 And $48,000 |
| Highest paying City | Marshfield, MA | Seattle, WA |
| Highest paying state | New Jersey | Washington |
| Best paying company | Amphenol | NetApp |
| Best paying industry | Finance | Finance |
There are a few differences between an account support representative and a sales support representative in terms of educational background:
| Account Support Representative | Sales Support Representative | |
| Most common degree | Bachelor's Degree, 62% | Bachelor's Degree, 55% |
| Most common major | Business | Business |
| Most common college | SUNY College of Technology at Alfred | SUNY College of Technology at Alfred |
Here are the differences between account support representatives' and sales support representatives' demographics:
| Account Support Representative | Sales Support Representative | |
| Average age | 47 | 47 |
| Gender ratio | Male, 38.2% Female, 61.8% | Male, 39.9% Female, 60.1% |
| Race ratio | Black or African American, 3.9% Unknown, 3.7% Hispanic or Latino, 14.4% Asian, 5.2% White, 72.6% American Indian and Alaska Native, 0.2% | Black or African American, 3.8% Unknown, 3.7% Hispanic or Latino, 14.0% Asian, 5.1% White, 73.1% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 6% | 6% |