Account support representative vs support representative

The differences between account support representatives and support representatives can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 2-4 years to become an account support representative, becoming a support representative takes usually requires 6-12 months. Additionally, an account support representative has an average salary of $38,796, which is higher than the $33,372 average annual salary of a support representative.

The top three skills for an account support representative include customer service, account support and powerpoint. The most important skills for a support representative are patients, customer service, and troubleshoot.

Account support representative vs support representative overview

	Account Support Representative	Support Representative
Yearly salary	$38,796	$33,372
Hourly rate	$18.65	$16.04
Growth rate	4%	-4%
Number of jobs	211,843	246,710
Job satisfaction	-	4
Most common degree	Bachelor's Degree, 62%	Bachelor's Degree, 52%
Average age	47	40
Years of experience	4	12

What does an account support representative do?

An account support representative is the primary contact person handling a customer's account. This person's responsibility is to cater to the account owner's inquiries, answer all questions, troubleshoot minor problems when capable of resolving them, and escalate severe issues to supervisors for immediate action. The account support representative needs to have good communication skills and keen listening abilities. It is imperative for an account support representative to understand the client's needs and to provide them the support they require to establish trust and confidence.

What does a support representative do?

The primary job of technical support representatives is to answer incoming calls and resolve customer problems or complaints related to computer hardware and software. They typically work in team environments and report directly to the technical department manager. Aside from answering phone calls, they also maintain the solutions database and respond to online chat requests and technical support emails. A successful technical support representative should have an in-depth knowledge of diagnosing and fixing computer problems, customer service skills, and problem-solving skills.

Account support representative vs support representative salary

Account support representatives and support representatives have different pay scales, as shown below.

	Account Support Representative	Support Representative
Average salary	$38,796	$33,372
Salary range	Between $25,000 And $59,000	Between $26,000 And $42,000
Highest paying City	Marshfield, MA	Santa Barbara, CA
Highest paying state	New Jersey	Alaska
Best paying company	Amphenol	Accenture
Best paying industry	Finance	Technology

Differences between account support representative and support representative education

There are a few differences between an account support representative and a support representative in terms of educational background:

	Account Support Representative	Support Representative
Most common degree	Bachelor's Degree, 62%	Bachelor's Degree, 52%
Most common major	Business	Business
Most common college	SUNY College of Technology at Alfred	-

Account support representative vs support representative demographics

Here are the differences between account support representatives' and support representatives' demographics:

	Account Support Representative	Support Representative
Average age	47	40
Gender ratio	Male, 38.2% Female, 61.8%	Male, 44.4% Female, 55.6%
Race ratio	Black or African American, 3.9% Unknown, 3.7% Hispanic or Latino, 14.4% Asian, 5.2% White, 72.6% American Indian and Alaska Native, 0.2%	Black or African American, 11.5% Unknown, 5.4% Hispanic or Latino, 19.6% Asian, 7.0% White, 55.8% American Indian and Alaska Native, 0.7%
LGBT Percentage	6%	7%

Differences between account support representative and support representative duties and responsibilities

Account support representative example responsibilities.

Manage accounts and create invoices via QuickBooks.
Provide commercial and industrial businesses with HVAC equipment and services.
Perform inside sales, including telemarketing, prospecting, account penetration and product application, consulting and delivery of customer service.
Refurbish return merchandise to resell-able condition.

Support representative example responsibilities.

Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Follow approved patient care algorithms to ensure patients receive quality care post surgically, while abiding by HIPAA regulations.
Maintain personal patient information while following HIPAA regulations.
Document department procedures; some convert into PowerPoint presentations.
Follow all current Medicare, Medicaid regulations and requirements to ensure continual compliance.
Provide hospital patients with assistance in obtaining proper medical coverage to cover medical expenses.

Account support representative vs support representative skills

Common account support representative skills

Customer Service, 22%
Account Support, 13%
PowerPoint, 6%
Patient Accounts, 6%
Data Entry, 6%
Customer Support, 5%

Common support representative skills

Patients, 10%
Customer Service, 8%
Troubleshoot, 8%
Data Entry, 8%
Technical Support, 7%
Phone Calls, 6%

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Account Support Representative
Account Support Representative vs Support Representative

Updated January 8, 2025

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