Administrative functional support vs customer service supervisor

The differences between administrative functional supports and customer service supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both an administrative functional support and a customer service supervisor. Additionally, an administrative functional support has an average salary of $54,677, which is higher than the $38,792 average annual salary of a customer service supervisor.

The top three skills for an administrative functional support include generate reports, human resources and functional unit processes. The most important skills for a customer service supervisor are strong customer service, customer care, and customer support.

Administrative functional support vs customer service supervisor overview

	Administrative Functional Support	Customer Service Supervisor
Yearly salary	$54,677	$38,792
Hourly rate	$26.29	$18.65
Growth rate	-8%	-4%
Number of jobs	103,296	233,004
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 51%	Bachelor's Degree, 44%
Average age	47	47
Years of experience	6	6

What does an administrative functional support do?

Administrative functional supports generally work on clerical activities like preparing documents and reports, scheduling meetings, analyzing data for budgetary expenditures, etc. These professionals keep their organization's confidential information, act as middlemen between internal and external contacts, and organize special events or programs. They assist in the production, designing, and development of company publications. Also, they are in charge of cascading routine and general information about process updates and standard procedures to the staff. There are four levels of work on this job, each requiring a different degree of experience and education.

What does a customer service supervisor do?

A customer service supervisor is responsible for directing the staff in providing the best services to the customers. Customer service supervisors' duties include evaluating the performance of the service staff, implementing strategic procedures to improve operations, developing promotional offers and products to increase the business' revenues, keeping documents of operation records, and assisting with customer's inquiries and complaints. A customer service supervisor must have exceptional leadership and decision-making skills to lead the service staff with daily operations.

Administrative functional support vs customer service supervisor salary

Administrative functional supports and customer service supervisors have different pay scales, as shown below.

	Administrative Functional Support	Customer Service Supervisor
Average salary	$54,677	$38,792
Salary range	Between $35,000 And $84,000	Between $27,000 And $53,000
Highest paying City	-	New York, NY
Highest paying state	-	Maryland
Best paying company	-	Schneider Electric Industrial Services
Best paying industry	-	Finance

Differences between administrative functional support and customer service supervisor education

There are a few differences between an administrative functional support and a customer service supervisor in terms of educational background:

	Administrative Functional Support	Customer Service Supervisor
Most common degree	Bachelor's Degree, 51%	Bachelor's Degree, 44%
Most common major	Business	Business
Most common college	California State University - Bakersfield	California State University - Bakersfield

Administrative functional support vs customer service supervisor demographics

Here are the differences between administrative functional supports' and customer service supervisors' demographics:

	Administrative Functional Support	Customer Service Supervisor
Average age	47	47
Gender ratio	Male, 30.0% Female, 70.0%	Male, 34.9% Female, 65.1%
Race ratio	Black or African American, 12.2% Unknown, 4.7% Hispanic or Latino, 17.0% Asian, 5.1% White, 60.3% American Indian and Alaska Native, 0.6%	Black or African American, 10.0% Unknown, 4.7% Hispanic or Latino, 19.0% Asian, 5.3% White, 60.4% American Indian and Alaska Native, 0.6%
LGBT Percentage	8%	8%

Differences between administrative functional support and customer service supervisor duties and responsibilities

Administrative functional support example responsibilities.

Assist SVP with managing transition to effectively disband correspondent department and close office.
Register new patients and update existing patient's demographics by collecting patient detail patient's information including personal and financial information.
Process subpoenas and unemployment claims.

Customer service supervisor example responsibilities.

Manage customer relationships and acting Salesforce administrator.
Develop and manage sales/customer service agents by monitoring productivity, quality and adherence using KPI's.
Manage services and supports for intellectually and developmentally disable individuals, within compliance with all Medicaid and I/DD waiver regulations.
Perform employee monthly/annual reviews/evaluations, payroll, and disciplinary actions.
Develop service and performance management standards, facilitating exceptional patient experiences for patients and families of the medical center.
Give estimates on installation of windows and doors.

Administrative functional support vs customer service supervisor skills

Common administrative functional support skills

Generate Reports, 16%
Human Resources, 13%
Functional Unit Processes, 9%
Word Processing, 7%
SharePoint, 6%
Business, 5%

Common customer service supervisor skills

Strong Customer Service, 16%
Customer Care, 15%
Customer Support, 10%
Payroll, 4%
Customer Complaints, 4%
Front End, 4%

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Administrative Functional Support
Administrative Functional Support vs Customer Service Supervisor

Updated January 8, 2025

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