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Advanced technical support vs administrative technical support

The differences between advanced technical supports and administrative technical supports can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an advanced technical support and an administrative technical support. Additionally, an advanced technical support has an average salary of $92,296, which is higher than the $46,753 average annual salary of an administrative technical support.

The top three skills for an advanced technical support include customer service, technical troubleshooting and inbound calls. The most important skills for an administrative technical support are technical support, customer service, and troubleshoot.

Advanced technical support vs administrative technical support overview

Advanced Technical SupportAdministrative Technical Support
Yearly salary$92,296$46,753
Hourly rate$44.37$22.48
Growth rate10%10%
Number of jobs130,649186,858
Job satisfaction--
Most common degreeBachelor's Degree, 31%Bachelor's Degree, 52%
Average age4242
Years of experience22

Advanced technical support vs administrative technical support salary

Advanced technical supports and administrative technical supports have different pay scales, as shown below.

Advanced Technical SupportAdministrative Technical Support
Average salary$92,296$46,753
Salary rangeBetween $63,000 And $134,000Between $29,000 And $75,000
Highest paying City-New York, NY
Highest paying state-New Jersey
Best paying company-AIG
Best paying industry--

Differences between advanced technical support and administrative technical support education

There are a few differences between an advanced technical support and an administrative technical support in terms of educational background:

Advanced Technical SupportAdministrative Technical Support
Most common degreeBachelor's Degree, 31%Bachelor's Degree, 52%
Most common majorBusinessComputer Science
Most common collegeStanford UniversityStanford University

Advanced technical support vs administrative technical support demographics

Here are the differences between advanced technical supports' and administrative technical supports' demographics:

Advanced Technical SupportAdministrative Technical Support
Average age4242
Gender ratioMale, 58.6% Female, 41.4%Male, 67.6% Female, 32.4%
Race ratioBlack or African American, 10.4% Unknown, 5.4% Hispanic or Latino, 17.0% Asian, 10.6% White, 56.2% American Indian and Alaska Native, 0.4%Black or African American, 11.1% Unknown, 5.4% Hispanic or Latino, 15.9% Asian, 12.4% White, 54.8% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between advanced technical support and administrative technical support duties and responsibilities

Advanced technical support example responsibilities.

  • Manage all operating end-user software including JavaScript - updating/installing Java.
  • Use of software to include the XP / windows.
  • Support, install and upgrade SCCM workstation client software.
  • Travele to remote locations to replace and repair servers, workstations and other equipment.
  • Exercise previous as well as newly acquire knowledge towards IPv4/IPv6 and VOIP to exceed expectations.
  • Set up and maintain LAN and computer maintenance to include software and hardware installs and updates.
  • Show more

Administrative technical support example responsibilities.

  • Manage video teleconference sessions, troubleshoot connection issues.
  • Lead technical operations for an innovative workforce virtualization movement, including initial design and improvement of technical systems and processes.
  • Used Citrix remote access to demonstrate and diagnose software problems.
  • Perform automation of scripts for all the environments in UNIX.
  • Train new users, assist in maintenance and deployment of SLA.
  • Maintain DNS zones, virtual web sites and POP3 email client accounts.
  • Show more

Advanced technical support vs administrative technical support skills

Common advanced technical support skills
  • Customer Service, 18%
  • Technical Troubleshooting, 8%
  • Inbound Calls, 6%
  • Technical Issues, 5%
  • Technical Support, 5%
  • Windows, 4%
Common administrative technical support skills
  • Technical Support, 13%
  • Customer Service, 9%
  • Troubleshoot, 7%
  • Phone Calls, 6%
  • Data Entry, 5%
  • Desk Support, 5%

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