Advanced technical support vs desk support technician

Differences between advanced technical support and desk support technician duties and responsibilities

Advanced technical support example responsibilities.

• Manage all operating end-user software including JavaScript - updating/installing Java.
• Use of software to include the XP / windows.
• Support, install and upgrade SCCM workstation client software.
• Travele to remote locations to replace and repair servers, workstations and other equipment.
• Exercise previous as well as newly acquire knowledge towards IPv4/IPv6 and VOIP to exceed expectations.
• Set up and maintain LAN and computer maintenance to include software and hardware installs and updates.
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Desk support technician example responsibilities.

• Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
• Use multiple monitor setup display and remote desktop applications via VPN to access associate computers.
• Utilize desktop deployment tools in order to deploy and maintain inventory for PCs, monitors, and printers.
• Assist with network connectivity with PCs, laptops, and mobile phones including TCP/IP settings and internet connections.
• Provide administrative support and troubleshooting for VPN users.
• Maintain company networks security systems and infrastructure hardware including firewalls and switches and install software security and firmware patches or upgrades.
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