Advanced technical support vs technical support advisor

Differences between advanced technical support and technical support advisor duties and responsibilities

Advanced technical support example responsibilities.

• Manage all operating end-user software including JavaScript - updating/installing Java.
• Use of software to include the XP / windows.
• Support, install and upgrade SCCM workstation client software.
• Travele to remote locations to replace and repair servers, workstations and other equipment.
• Exercise previous as well as newly acquire knowledge towards IPv4/IPv6 and VOIP to exceed expectations.
• Set up and maintain LAN and computer maintenance to include software and hardware installs and updates.
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Technical support advisor example responsibilities.

• Answer eligibility and coverage questions from insurance agents pertaining to Medicare advantage plans and prescription drug plans.
• Provide technical and troubleshooting support for both consumers and businesses with PC, printer and internet service issues.
• Help people troubleshoot their iPhone issues, schedule appointments, and call back customers to make sure their phones are fix.
• Assess, analyze and troubleshoot customer issues providing resolution to problems.
• Assist in maintaining of switches, hubs routes, and other network topology.
• Research and implement the content management system SharePoint for internal document sharing and collaboration.
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