Advanced technical support vs technical support engineer

Differences between advanced technical support and technical support engineer duties and responsibilities

Advanced technical support example responsibilities.

• Manage all operating end-user software including JavaScript - updating/installing Java.
• Use of software to include the XP / windows.
• Support, install and upgrade SCCM workstation client software.
• Travele to remote locations to replace and repair servers, workstations and other equipment.
• Exercise previous as well as newly acquire knowledge towards IPv4/IPv6 and VOIP to exceed expectations.
• Set up and maintain LAN and computer maintenance to include software and hardware installs and updates.
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Technical support engineer example responsibilities.

• Manage a large complex network of computers including provisioning, configuration, and performance tuning.
• Achieve customer excellence by utilizing top tier VPN skills on ASA, IOS, and IOS XE platforms.
• Lead the deployment of the formal customer complaint tracking system within the NA CSE organization for capturing customer complaints.
• Achieve working knowledge of DMS 100 and Euro switches to post lines, links, and enable/disable calling features, i.e.
• Create service requests in CRM application to reflect report issues and manage customer expectations throughout escalation and/or resolution.
• Lead technical operations for an innovative workforce virtualization movement, including initial design and improvement of technical systems and processes.
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