Advanced technical support vs technical support representative

Differences between advanced technical support and technical support representative duties and responsibilities

Advanced technical support example responsibilities.

• Manage all operating end-user software including JavaScript - updating/installing Java.
• Use of software to include the XP / windows.
• Support, install and upgrade SCCM workstation client software.
• Travele to remote locations to replace and repair servers, workstations and other equipment.
• Exercise previous as well as newly acquire knowledge towards IPv4/IPv6 and VOIP to exceed expectations.
• Set up and maintain LAN and computer maintenance to include software and hardware installs and updates.
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Technical support representative example responsibilities.

• Serve as a SME and the main point of contact when agents and other leads have questions.
• Answer eligibility and coverage questions from insurance agents pertaining to Medicare advantage plans and prescription drug plans.
• Manage mental health portion of health insurance policies including Medicaid and Medicare and other commercial insurance plans nationwide.
• Generate nationwide reservations provide customer service and negotiating customer dispute (inbound and outbound calls).
• Work with QA to identify problems and resolutions base on customer issues.
• Provide product information to customers inquiring about their iPhone, iPod, and iPad features.
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