Advanced technical support vs technical support trainer

Differences between advanced technical support and technical support trainer duties and responsibilities

Advanced technical support example responsibilities.

• Manage all operating end-user software including JavaScript - updating/installing Java.
• Use of software to include the XP / windows.
• Support, install and upgrade SCCM workstation client software.
• Travele to remote locations to replace and repair servers, workstations and other equipment.
• Exercise previous as well as newly acquire knowledge towards IPv4/IPv6 and VOIP to exceed expectations.
• Set up and maintain LAN and computer maintenance to include software and hardware installs and updates.
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Technical support trainer example responsibilities.

• Manage and maintain external DNS servers for Internet name resolution of host domains.
• Post event follow up and positioning clients for future success including effectively managing CRM software.
• Manage 3rd party vendors, insuring on-time performance and asset management SLA s are met.
• Manage global rights, user permissions and updates, creating procedures for using the SharePoint environment.
• Accomplish to set up several wireless network for different uses within the company building along with their wired/wireless printers.
• Lead technical operations for an innovative workforce virtualization movement, including initial design and improvement of technical systems and processes.
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