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The differences between assistant customer service managers and customer service representatives can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become an assistant customer service manager, becoming a customer service representative takes usually requires 6-12 months. Additionally, an assistant customer service manager has an average salary of $34,118, which is higher than the $32,260 average annual salary of a customer service representative.
The top three skills for an assistant customer service manager include customer service, store operations and customer support. The most important skills for a customer service representative are cleanliness, POS, and data entry.
| Assistant Customer Service Manager | Customer Service Representative | |
| Yearly salary | $34,118 | $32,260 |
| Hourly rate | $16.40 | $15.51 |
| Growth rate | -4% | -4% |
| Number of jobs | 198,396 | 209,515 |
| Job satisfaction | - | 4 |
| Most common degree | Bachelor's Degree, 43% | High School Diploma, 33% |
| Average age | 47 | 40 |
| Years of experience | 6 | 12 |
An assistant customer service manager is in charge of performing support tasks for managers, helping customer service operations run smoothly and efficiently. Among their responsibilities include assisting managers in supervising customer service teams, managing schedules and objectives, coordinating staff, and addressing issues and concerns, resolving them promptly and efficiently. There are also instances when they must communicate with customers to identify and meet their needs. Moreover, as an assistant manager, it is essential to monitor the workflow and progress of the workforce, all while enforcing the company's policies and regulations.
Customer service representatives are the first point of contact of the customers, acting as the frontiers of the company and help in driving customer loyalty and retention by leaving a great impression and resolving all of their concerns. They accommodate customer queries by providing useful and comprehensive information about any products or services. Some would use that as an opportunity to market and promote more sales. The most challenging issues they use to handle are customer complaints and processing of refunds and returns. They also assist in basic troubleshooting or accounts and payment setup with the use of specific guidelines or step by step procedures. At most, they help and solve customer issues on their own, but sometimes they would need support from supervisors or other departments.
Assistant customer service managers and customer service representatives have different pay scales, as shown below.
| Assistant Customer Service Manager | Customer Service Representative | |
| Average salary | $34,118 | $32,260 |
| Salary range | Between $28,000 And $41,000 | Between $25,000 And $41,000 |
| Highest paying City | - | Des Moines, WA |
| Highest paying state | - | Washington |
| Best paying company | - | Oracle |
| Best paying industry | - | Insurance |
There are a few differences between an assistant customer service manager and a customer service representative in terms of educational background:
| Assistant Customer Service Manager | Customer Service Representative | |
| Most common degree | Bachelor's Degree, 43% | High School Diploma, 33% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | - |
Here are the differences between assistant customer service managers' and customer service representatives' demographics:
| Assistant Customer Service Manager | Customer Service Representative | |
| Average age | 47 | 40 |
| Gender ratio | Male, 32.9% Female, 67.1% | Male, 30.5% Female, 69.5% |
| Race ratio | Black or African American, 10.6% Unknown, 4.8% Hispanic or Latino, 18.0% Asian, 5.7% White, 60.2% American Indian and Alaska Native, 0.7% | Black or African American, 11.6% Unknown, 5.2% Hispanic or Latino, 21.2% Asian, 6.3% White, 55.0% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 8% | 7% |