Assistant Store Manager
Assistant general manager job in Key West, FL
Ron Jon Surf Shop is seeking an experienced manager to join our winning team at our Key West location. Our store management maintains Ron Jon's high standards of guest service and leadership of team members while maintaining store standards, visual merchandising, operational and facility management.
Salary is based on experience- starts at $50k. Bonus incentive available!
Manager Benefits include:
Bonus Program
Paid time off
Health insurance/medical and dental
401(k) plan
Educational assistance
Associate discounts
Parking Pass
Minimum Job Requirements:
1yr. management experience
3-5yrs. retail experience
Stand and/ or move around for extended periods of time.
Reach, carry, bend and climb ladders occasionally.
Able to lift up to 40 lbs.
Pass a pre-employment drug screening and background check.
Store Address:
503 Front Street
Key West, FL 33040
Assistant Hotel Manager
Assistant general manager job in Key West, FL
American Cruise Lines, the largest USA flagged cruise line in the United States, is looking to add Assistant Hotel Managers to our shipboard team for our 2026 season. American Cruise Lines only operates within the United States and has no more than 200 passenger vessels that create a one-of-a-kind small ship experience. With newly constructed vessels being added to our fleet, it is a great opportunity to join our shipboard management team.
The Assistant Hotel Manager (AHM) is responsible for assisting the Hotel Manager to manage the Hotel Department to ensure the quality of service, consistency of standards, and guests' expectations are met. The Assistant Hotel Manager provides support to the Hotel Manager by supervising the shipboard hotel management team and ensuring that all employees follow approved company procedures including service standards for dining, culinary, housekeeping, shore excursions, onboard enrichment, guest services, customer service, customer interaction, crew morale, and training. The Assistant Hotel Manager is responsible for service excellence and superior guest satisfaction, which is a critical measure of success. The Assistant Hotel Manager is accountable for the performance of all Hotel Department crew members, particularly the hotel officers and executive chef. The Assistant Hotel Manager is expected to provide gracious hospitality to the guests while being safe, courteous, professional, and efficient. The Assistant Hotel Manager reports to the Hotel Manager.
At American Cruise Lines, we are driven by our values-Optimism, Commitment, Patriotism, and Merit. These values shape our culture, our service, and our people, guiding us as we work together to Share America's Story on the Finest American Ships.
Responsibilities:
* Supervise the Housekeeping Manager and Restaurant Manager, at the direction of the Hotel Manager.
* Assist Hotel Manager as directed.
* Assists Restaurant Manager during all meal services.
* Performs duties of Hotel General Manager when Hotel General Manager is off ship.
* Prepares with Hotel Manager for turnover and handoff of duties during scheduled time off from ship.
* Present and available during all meal services, either front or back of house including secondary dining outlet.
* Supports the Housekeeping Manager and team in ensuring all guest spaces, rooms and public areas are cleaned and maintained.
* Assists & verifies stateroom inspections.
* Assists and verifies with Housekeeping Manager for the Turnaround Day process.
* Oversees bartender steward ensuring secondary bar operations run smoothly.
* Displays leadership and maintains professional presence.
* Visible and available to all guests and crew.
* Holds officers and crew accountable to American Cruise Lines' standards.
* Complies with American Cruise Lines' Operations Manual, service standards, and procedures.
* Assesses the performance of the management team and provides immediate corrective feedback.
* Anticipates the needs of guests and crew.
* Responds quickly to guest requests and ensures follow-through of service delivery.
* Identifies problems, resolves immediately, and requests home office support as needed.
* Assists with breakfast, lunch, and dinner services, cocktail hour, and onboard events.
* Oversees crew orientation, training, scheduling, crew appearance uniform standards, and discipline.
* Assists ship officers in achieving weekly sales goals.
* Maintains impeccable cleanliness in passenger areas and ensures all housekeeping standards are followed.
* Maintains sanitation and cleanliness standards of crew rooms.
* Monitors shipboard business transactions, accounting, timecards, and home office reporting.
* Completes daily ship inspection/walk through with HGM & HKM to ensure ship cleanliness as well as generate special projects.
* Tracks all hotel maintenance items and ensures completion.
* Creates consistent and positive crew experiences to improve employee retention.
* Perform bartending duties as needed with other management personnel.
* Expedite breakfast service in the main dining room, ensuring timely service and food quality that meets company standards.
Qualifications:
* Bachelor's degree in hospitality management or Hotel & Restaurant Management is preferred.
* Minimum 3 years management experience at a full-service hotel, resort, or cruise ship.
* Business degree may be considered with management and hospitality experience.
* Military experience may be considered with management and hospitality experience.
* Strong organizational skills and excellent verbal and written communication skills (English).
* Proficiency in Microsoft Office Suite applications.
* Available to travel and work a flexible schedule including 14 to 15 hour days for six to eight weeks at a time.
* US Coast Guard regulated pre-employment drug test.
* Transportation Worker Identification Credential (TWIC).
Attributes for Success:
* Ability to motivate, train, and assess individual and team performance.
* Superior time management.
* Ability to manage and solve problems.
* Sense of urgency in all passenger, crew, and home office requests.
* Positive attitude and receptive to continuous performance feedback.
* Consistent, accountable, confident, assertive, and committed.
Work Schedule:
* 7 Days per week while onboard the ship.
* 6 to 8 weeks working and living onboard the ship.
* 1 to 2 weeks shore leave vacation.
* Accommodations and meals are provided onboard.
Perks:
* Benefits package including medical, dental, and matching 401k.
* Complimentary Travel Accommodations.
* No living expenses aboard the ship (room and board are included).
* Training programs to support you.
* Continuous growth in the company.
* Covered Expenses - American Cruise Lines provides travel to and from your assigned vessel, room and board, uniforms, and paid training from industry experts.
* Job sites across the nation*
Guest Services Manager
Assistant general manager job in Key West, FL
We are looking for a highly organized candidate with excellent people skills for the position of Guest Services Manager. As part of the initial first 10 minutes of a guests experience, the Guest Services Manager is responsible for making lasting first impressions, starting with the warm welcome/welcome back, owning each interaction and representing the company as if it is their own. In addition to undertaking various procedural and administrative duties, dealing with and diffusing conflict or tension is also a critical skill we are looking for. The Guest Service Manager is responsible for the training of new Front Desk team members, as well as assisting in the supervision of Front Desk, PBX, Bellstand, Afternoon Security.
The Guest Services Manager will have tremendous patience when dealing with guests and be able to train and guide Front Desk Agents according to policy and best practices.
Responsibilities:
Greeting guests upon arrival and making them feel welcome
Recognizing repeat, VIP status and/or loyalty
Administering check-ins and check-outs
Providing front desk services to guests
Performing the role of Manager on Duty
Assigning rooms and taking care of administrative duties
Processing guest payments
Coordinating with bell service and staff management
Being a source of information to guests on various matters such as transport and restaurant advice
Accommodating general and unique requests
Diffusing conflict or tense situations with guests, handling guest opportunities
Training new Front Desk Agents
Qualifications:
High school diploma or GED required, Bachelor's degree preferred
Minimum of 2 years supervisory experience
Previous customer service experience
Exceptional interpersonal skills
Excellent written and verbal communication
Time management and organizational skills
Conflict resolution experience
Patience and good listening skills
Benefits:
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
401(k)
Short Term Disability
Free Associate Parking
Free Meal for every shift worked
25% Discount in Resort Outlets
Hotel Discounts with OPL
Friends and Family Discount
This is a great opportunity to be a part of an organization that believes our team members are our most important resource and therefore take great pride in selecting individuals that help us to achieve our company's mission.
The company also conducts post-offer employment verifications, motor vehicle, and criminal background checks.
We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law.
Auto-ApplyGuest Services Manager
Assistant general manager job in Key West, FL
Full-time Description
WE ARE
Ocean Key Resort and Spa is a 4 diamond award-winning resort in downtown Key West, FL. We are located in the heart of the action with exquisite sunsets and Mallory Square in our backyard. We're a busy resort with 100 guest rooms, 2 restaurants, a tranquil and tropical Spa, picturesque pool and lounge, fitness center, and so much more!
OUR CULTURE | Individual Distinction, Collective Soul
The Noble House Hotels & Resorts philosophy emphasizes "location, distinction, and soul." Our properties are not a "one-size-fits-all." And neither are our team members. We are a group of individuals that share a passion for hospitality. We let our personalities shine and we like to have fun.
A day in the life...
The Guest Services Manager oversees the entire guest experience. This role will execute our guest service improvement plans, i.e. breakdown of arrivals; execution of return guest policies and practices; driving guest satisfaction scores; executing amenities; working with the team on implementing and training team on Forbes service standards.
Requirements
You own this if you have: 2-5 years of hospitality experience with proven ability to drive guest satisfaction scores.
Customer Service: Exceptional guest focus, conflict resolution, and communication.
Leadership: Team building, performance management, and motivation.
Organizational: Multitasking, planning, and attention to detail.
Technical: Proficiency with hotel management software and Microsoft Suite products
Must be able to exert physical effort in lifting 5 pounds to 50 pounds on occasion
Push/Pull 50 + pounds on occasion
Endure various physical movements throughout the work area
Remain in stationary and mobile position for at least 8 hours throughout work shift
Satisfactorily communicate with guests, management and co-workers to their understanding
Must have positive attitude
The above list of duties and responsibilities is not intended to be exclusive, other responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job may be required from time to time with or without notice. While this job description is intended to be an accurate reflection of the current job, management does reserve the right to revise or alter the duties of the job either temporarily or permanently as required.
We've got you covered… At Ocean Key Resort and Spa, we are proud to offer our team members amazing perks and benefits.
Health Benefits Package-Medical/Dental/Vision/Employee Assistance Program offering support when you need it most
Supplemental benefits to select such as Short-Term disability, Life Insurance, AD&D and even Pet Insurance
401K plan with matching
Team Member parking reimbursement program
On Demand Pay- access to your pay before payday
Paid Holidays/Personal/Vacation/Sick time
Company-Sponsored Parking program for team members
Team Member/Family/Friend hotel and restaurant discounts within Noble House Hotels & Resorts (nationwide)
Career growth opportunities and Recognition Programs
Nationwide team member discount program for theme parks (including Disney, Six Flags, Universal Studios, and more!) discounted MLB, NHL, NFL, concert tickets, and much more.
*Certain benefits apply only to full time employment status and introductory eligibility period applies
Are you ready to join the excitement? At Ocean Key Resort and Spa, we look for team members with a high amount of integrity and a positive hospitality-driven mindset. We look forward to reviewing your application and resume.
At Ocean Key Resort and Spa, we take pride in supporting our initiatives towards Diversity, Equity, Inclusion and Accessibility. We have established a hotel committee to bring together a variety of thoughts, perspectives, and expressions - and we would love for you to share yours with the team!
Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.
Senior Food & Beverage Manager
Assistant general manager job in Key West, FL
Property Description
Discover a unique opportunity to be part of the rich history of Key West at the Key West Historic Inns Collection. Formerly known as Kimpton Key West, our historic collection boasts 219 guestrooms across Winslow's Bungalows, Lighthouse Hotel, Ridley House, Ella's Cottages, and Fitch Lodge. These buildings, originally homes for army officers, industrialists, and steamboat captains, reflect architectural styles from Conch to Queen Anne. Built when Key West was Florida's largest city in 1900, each structure holds captivating stories of gold discoveries and vaudeville performances. Join us and become a part of a team that embraces the vibrant past while offering unparalleled hospitality. Explore our property history at *************************** for more information.
Overview
The Food & Beverage Manager assists department head in oversight of the activities of the food and beverage departments. Ensures compliance with health, safety, sanitation and alcohol awareness standards. Helps ensure high standards of food and beverage quality, service and marketing to maximize profits and insure outstanding customer service. Interviews, trains, supervises, coaches, schedules, and manages staff.
Qualifications
Minimum of 2 years of Food & Beverage supervisory or lead experience in a full-service restaurant or hotel environment.
Strong knowledge of restaurant operations, bar service, and banquet procedures.
Excellent leadership, coaching, and communication skills with the ability to motivate and guide diverse teams.
Strong organizational and problem-solving skills with attention to detail.
Ability to manage labor, control costs, and drive departmental profitability.
Working knowledge of POS systems, Microsoft Office, and basic inventory management.
Current ServSafe Food Handler and TIPS/Alcohol Awareness certifications (or ability to obtain within 30 days).
Ability to work a flexible schedule, including mornings, evenings, weekends, and holidays.
Professional appearance and commitment to delivering exceptional guest service.
Physical Requirements: Ability to stand or walk for extended periods, lift up to 40 lbs., and perform hands-on operational support as needed.
Benefits
Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.
In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.
Multiple Tiers of Medical Coverage
Dental & Vision Coverage
24/7 Teledoc service
Free Maintenance Medications
Pet Insurance
Hotel Discounts
Tuition Reimbursement
Paid Time Off (vacation, sick, bereavement, and Holidays).
401K Match
Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.
EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation
Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.
Auto-ApplyPM Engineering - hospitality - Pier House Resort & Spa, Key West
Assistant general manager job in Key West, FL
What you will be doing
Respond to all service calls within half hour from time call is received.
Determine defects, trouble-shoot malfunctions, take immediate necessary corrective action if guest related/top priority or scheduled for completion within 2 days and record same on the departmental work order form.
Follow specific departmental procedures in efficiently performing repair, maintenance, alteration and installation work.
Comply with the latest local, county, state and federal governmental codes, laws and requirements.
Coordinate with other department personnel such as electrician, carpenter, painter and night engineer in completing service, replacement, alteration and new installation work.
Retail General Manager Key West
Assistant general manager job in Key West, FL
At Office Depot Office Max, every leader is responsible for growing total sales and services within the location. The General Manager has ownership and is responsible for achieving results for Sales, Services, Operations Profit, and Customer/Community relationships and drives the overall customer experience and sales service culture within the location. Has accountability for managing sales performance and identifying sales opportunities. Develops overall store strategies and tactics to achieve sales results and operational goals, increase conversation rates, and drive customer traffic into stores. Ensure maximum sales and profitability by focusing on key business initiatives.
The General Manager will own associate training and development, talent assessment, identifying and developing top talent, and succession planning. Provides positive and constructive feedback, and appropriate coaching and counseling. This person will lead, motivate and inspire associates to create a customer/client first environment resulting in a memorable and positive customer experience; is actively engaged with the local community and hosts in-store events with small and medium businesses (SMB) to build strong client relationships, improve customer retention, and increase brand awareness and loyalty.
The General Manager is also responsible for hiring, merchandising, operations, and execution of store and company standards in addition to resolving associate and customer relations' concerns and partnering with respective business partners on a timely basis. Responsible for performance management of all associates and fostering a positive and inclusive workplace environment. Is an active Change Champion, initiating and supporting company changes.
**Qualifications and Requirements:**
+ High School diploma or equivalent required. Bachelor's degree preferred in Business, Marketing, Retail Management, or another related field
+ Minimum two to four years management experience or demonstration of skills and learning through an internal development program
+ Must have good business acumen
+ Must be able to effectively lead, coach and manage others in a professional environment
+ Ability to positively influence at all levels and possess executive presence
+ Possess excellent verbal and written communication skills
+ Must be able to plan, prioritize and execute detailed instructions in a timely and efficient manner
+ Demonstrated leadership capabilities, with the ability to work independently, as well as with others
+ Must possess sound judgment and people management abilities
+ Must be adaptable to a changing environment and able to consistently achieve goals despite stress and ambiguity
+ Must possess the ability to use computers and technology for information, and to access information necessary to complete the job
+ Must possess ability to process information/merchandise through POS register system
**About The ODP Corporation:** The ODP Corporation (NASDAQ:ODP) is a leading provider of products and services through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, online presence, and a network of Office Depot and OfficeMax retail stores. Through its operating companies Office Depot, LLC; ODP Business Solutions, LLC; and Veyer, LLC, The ODP Corporation empowers every business, professional, and consumer to achieve more every day.
**Disclaimer:** The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of associates so classified. Other duties may be assigned.
**Pay, Benefits & Work Schedule:** The salary range for this role is $50,500/year to $79,000/year, however all state and local minimum wages will be complied with, resulting in a possible adjustment to the salary range displayed. The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization! For immediate consideration for this exciting position, please click the Apply Now button.
You will be eligible to participate in an incentive program, paid in accordance with the Incentive Plan terms and conditions.
**How to Apply:** Click the Apply Now button and follow the instructions on each page. When you have completed the application, click the submit button.
**Application Deadline:** The job posting will remain open for a minimum of 3 days and will expire once the position has been filled.
**Equal Employment Opportunity:** The company is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.
We will consider for employment qualified applicants with arrest and conviction records City & County of San Francisco Fair Chance Ordinance.
REQNUMBER: 99324
Operations Manager (Site)
Assistant general manager job in Key West, FL
Operations Manager (Site)
Manages the activities of training sites. Develops and implements policies and procedures and ensures compliance with these procedures. Evaluates activities to improve efficiency and effectiveness. May coordinate communication between different functions. Manages subordinate employees in the day-to-day performance of their jobs. Ensures that project/department milestones/goals are met and adheres to approved budgets.
Required Qualifications:
Secret Clearance
Experience managing a dispersed workforce in support of DoD training range requirements
Preferred Qualifications:
Familiarity with synthetic training environments
Experience:
Seven (7) years of DoD training range experience
Three (3) years of managerial experience with DoD efforts
Education:
Required: Highschool Diploma or GED equivalent
Desired: Bachelor's degree in STEM and/or management field
The position description is only meant to be a representative summary of the major responsibilities and accountabilities performed by the incumbents of this position. The incumbents may be requested to perform position-related tasks other than those stated in this description. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, gender identity, disability or veteran status.
At Sayres, our employees enjoy an atmosphere conducive to realizing their potential through personal and professional development while simultaneously exceeding customers' expectations. We offer a broad spectrum of technical, engineering and administrative services including acquisition, financial and program management; fleet synthetic training; logistics; ship construction engineering; systems engineering and integration; wargaming; test and evaluation; security, counterintelligence and policy analysis.
Sayres is headquartered in Washington, DC with offices throughout the United States and has a presence abroad.
#cj
Operations Manager
Assistant general manager job in Key West, FL
Job Description
JRAD is seeking a candidate for an Operations Manager who will be responsible for overseeing day-to-day operations, ensuring activities are conducted efficiently, and following established guidelines and compliance standards. The role includes developing and implementing procedures, managing staff, and promoting coordination across functions. It also involves monitoring performance, supporting goal achievement, and ensuring adherence to timelines, budgets, and regulatory requirements.
Roles/Responsibilities:
Manages the activities of training sites.
Develops and implements policies and procedures ensuring compliance.
Evaluate activities to improve efficiency and effectiveness.
May coordinate communication between different functions.
Manages subordinate employees in the day-to-day performance of their jobs.
Ensures that project/department milestones/goals are met and adheres to approved budgets.
Required Skills and Education:
High school Diploma or GED equivalent
Seven (7) years of DoD training range experience
Three (3) years of managerial experience with DoD efforts
Desired Skills:
Bachelor's degree in STEM and/or management field
Familiarity with synthetic training environments
Security Clearance:
Active Secret Clearance
When you work for JRAD you will never be just a number. We put people before profits!
JRAD is committed to the health and well-being of its employees. We offer more paid time off than the average company upon hire and the following benefits are available to all full-time employees:
Health Insurance
Dental Insurance
Vision Insurance
Life & Accidental Death and Dismemberment Insurance
Section 125 Flexible Spending Accounts for unreimbursed medical & dependent day care
Disability Insurance
401K Plan
Tuition Reimbursement
JRAD is an equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.
The JRAD salary range for this position is a general guideline only and not a guarantee of compensation or salary. There are many factors considered when determining the compensation provided in an offer. These factors include, but are not limited to position responsibilities, education, experience, knowledge, skills, and contract terms and conditions.
PLEASE NOTE: Once you apply, to ensure you continue to receive important updates on your application and status, please add JRAD to your approved email list and/or check your spam and junk mail often for updates.
Operations Manager (Site)
Assistant general manager job in Key West, FL
Operations Manager (Site) Manages the activities of training sites. Develops and implements policies and procedures and ensures compliance with these procedures. Evaluates activities to improve efficiency and effectiveness. May coordinate communication between different functions. Manages subordinate employees in the day-to-day performance of their jobs. Ensures that project/department milestones/goals are met and adheres to approved budgets.
Required Qualifications:
* Secret Clearance
* Experience managing a dispersed workforce in support of DoD training range requirements
Preferred Qualifications:
* Familiarity with synthetic training environments
Experience:
* Seven (7) years of DoD training range experience
* Three (3) years of managerial experience with DoD efforts
Education:
* Required: Highschool Diploma or GED equivalent
* Desired: Bachelor's degree in STEM and/or management field
The position description is only meant to be a representative summary of the major responsibilities and accountabilities performed by the incumbents of this position. The incumbents may be requested to perform position-related tasks other than those stated in this description. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, gender identity, disability or veteran status.
At Sayres, our employees enjoy an atmosphere conducive to realizing their potential through personal and professional development while simultaneously exceeding customers' expectations. We offer a broad spectrum of technical, engineering and administrative services including acquisition, financial and program management; fleet synthetic training; logistics; ship construction engineering; systems engineering and integration; wargaming; test and evaluation; security, counterintelligence and policy analysis.
Sayres is headquartered in Washington, DC with offices throughout the United States and has a presence abroad.
#cj
Restaurant Supervisor
Assistant general manager job in Key West, FL
Assist the Restaurant Manager with restaurant operations and supervision of food and beverage staff.
RESPONSIBILITIES:
1. Know your work schedule and follow it with a high degree of reliability.
2. Interact with patrons, guests, clients, vendors, and co-workers in a professional and customer service-oriented manner.
3. Maintain high standards of personal appearance and grooming.
4. Maintain a clean, neat and orderly work area.
5. Perform your job according to standard operating procedures.
6. Read, understand and follow all policies, procedures and practices as stated in the Employee Handbook.
7. Implement resort/restaurant safety and emergency policies and procedures (i.e. evacuation, first aid, etc.) to include removing all safety hazards, following OSHA Hazcom program and safe lifting techniques.
8. Utilize protective equipment, when applicable.
9. Promptly report accidents, injuries, property damage or loss to supervisor.
10. Promptly report substandard (unsafe) conditions to supervisor.
11. Keep accurate communication flowing freely among all hotel departments.
12. Inform management promptly of any work-related problems or guest complaints.
13. Maintain professional, amicable relationships with all resort departments, managers, and staff, as well as vendors, and community and professional contacts.
14. Promote excellent guest service throughout the resort by demonstrating friendly, courteous and helpful attitudes toward all guests.
15. Attend all scheduled training classes and meetings.
16. Train and supervise other employees as directed by management.
17. Continue to learn and grow in your position.
18. Perform any reasonable request as assigned or directed by management.
19. Provide for a safe work environment by following all safety and security procedures and rules.
20. Arrange for reasonable accommodations for person(s) with disabilities.
21. Assist person(s) with a disability.
22. Comply with all applicable federal, state, local laws and ordinances as they apply to the resort/restaurant, guests and employees.
ESSENTIAL JOB FUNCTTIONS:
• Manage and ensure proper operation of restaurant, leading by example with a team player attitude.
• Assist with training the restaurant staff.
• Implement resort/restaurant policies and procedures pertaining to the restaurant department.
• Practice safety standards and report all unsafe conditions to the proper person.
• As directed, schedule restaurant employees in accordance with staffing guides and weekly forecast, avoiding overtime in scheduling.
• Oversee reservations.
• Monitor the serving of guests and handling of guest complaints.
• Assist in seating or service of guests as necessary.
• Possess in depth knowledge of all positions supervised.
• Maintain high level of sanitation as prescribed by local health department and company standards.
• As directed, perform inventory of perishable goods, non-perishable dry goods and capital goods.
• Monitor inventory to ensure that stock is rotated properly to avoid loss due to spoilage and ensure reusable items are returned to stock.
• Attend all departmental and organizational meetings.
• Assist and implement promotional programs on an ongoing basis.
• Assist with coordinating restaurant and operations with Restaurant manager, chef and other resort managers and outside vendors.
• Answer telephones.
• As directed, review and evaluate restaurant employees on a regular basis as designated by company policy.
• Maintain and disseminate to staff effective knowledge of methods for compliance with laws governing sales of intoxicants.
• Oversee handling of cash and credit card transactions.
• Requisition necessary supplies.
• Ensure all restaurant small ware is maintained and stored properly.
• Maintain controls and pars as prescribed by management.
• Write and file reports regarding activities.
QUALIFICATIONS REQUIRED
EDUCATION: High School education or G.E.D. Some College preferred.
EXPERIENCE: 2 years of restaurant supervisory experience in a high-volume restaurant or resort restaurant operation.
Auto-ApplyRestaurant Manager
Assistant general manager job in Key West, FL
Latitudes restaurant is looking to add a Restaurant Manager to our team. We believe every moment a guest spends with us should be one that is worth savoring. Our restaurants have a contemporary welcoming vibe that our guests love from the front of the house to the kitchen. Our passion for what we do creates a vibrant energy that always makes you feel at home.
This position reports to the Food & Beverage Director/Restaurant GM. You will work with a passionate and highly respected team committed to leading and inspiring others to deliver our mission of Great Hospitality. Every Time.
Benefits:
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
401(k)
Free Associate Parking
Free Meal for every shift worked
25% Discount in Resort Outlets
Hotel Discounts with OPL
Friends and Family Discount
Responsibilities:
Manage shifts which include daily decision making and planning
Write schedules for all FOH restaurant staff
Assist in payroll time card edits
Train hourly staff one on one to help improve guest experience
Perform EOM liquor/beer/wine inventories with accuracy
Understand flavors, aromas, and characteristics of food ingredients and wines to ensure the highest standard in guest experience
Manage on-the-fly requests with ease and poise creating a calm and positive work environment
Foster an environment of continuous learning, open and honest feedback, and corrective action as needed
Actively work the floor with an ability to anticipate opportunities to improve service, help the team, and create efficiencies in table turns
Work directly with the kitchen team to evaluate prep levels and food quality prior to each shift
Be responsible for running the restaurant as if an owner
Qualifications:
2+ years of full-service, high-volume restaurant management experience
Demonstrated working understanding of business operations and financials
Strong communication skills
Dependable, reliable, and motivated
Able to work ten-hour plus shifts, plus ability to stand, sit or walk for extended periods of time
Must be able to work closing shifts, weekends, and holidays as needed
The company also conducts post-offer employment verifications, motor vehicle, and criminal background checks.
We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law.
Auto-ApplyStore Manager
Assistant general manager job in Key West, FL
Apply Store Manager Department of Defense Defense Commissary Agency Defense Commissary Agency Apply Print Share * * * * Save * This job is open to * Requirements * How you will be evaluated * Required documents * How to apply Store Managers plan, direct, coordinate, and control the diverse day-to-day retail operations of a commissary.
Read the entire announcement before starting the application process.
Summary
Store Managers plan, direct, coordinate, and control the diverse day-to-day retail operations of a commissary.
Read the entire announcement before starting the application process.
Overview
Help
Accepting applications
Open & closing dates
12/14/2025 to 01/11/2026
Salary $52,205 to - $98,422 per year
2025 Base rate shown. See GS Pay Tables at opm.gov for actual salary by location.
Pay scale & grade GS 9 - 12
Locations
Many vacancies in the following locations:
Eielson AFB, AK
Anchorage Area AK
Elmendorf AFB, AK
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Remote job No Telework eligible No Travel Required Occasional travel - You may be expected to travel for this position. Relocation expenses reimbursed Yes-You may qualify for reimbursement of relocation expenses in accordance with agency policy. Appointment type Permanent Work schedule Full-time - Subject to an irregular tour of duty including nights, weekends, and holidays. Service Competitive
Promotion potential
None
Job family (Series)
* 1144 Commissary Management
Supervisory status Yes Security clearance Other Drug test No Position sensitivity and risk Noncritical-Sensitive (NCS)/Moderate Risk
Trust determination process
* Suitability/Fitness
Financial disclosure No Bargaining unit status No
Announcement number DECA-26-CCP-12847729-MP Control number 852398000
This job is open to
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Internal to an agency
Current federal employees of the hiring agency that posted the job announcement.
Clarification from the agency
Current competitive service DeCA employees with career or career-conditional status. This establishes a list of applicants to fill vacancies as they occur in the 3 months after the announcement closes.
Duties
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* Act as department manager (produce/meat/ grocery).
* Serves as facility Sanitation Coordinator, Safety Manager and/or Security Manager, Conducts periodic inspections for compliance with sanitation, safety, and security requirements.
* Plan, direct, coordinate and control the diverse day-to-day commissary department operation.
* Analyze a variety of management reports and implements technology to determine/improve the efficiency of operations and initiate action(s) to correct deficiencies.
* Supervise department managers engaged in the operation of the store.
* Provide guidance and training to subordinates in the execution of the inventory requirements and help with reducing shrinkage/waste.
* Provide guidance and training to subordinates in the execution of the display program.
* Resolve employee and customer complaints.
* Assure item requisitions are made to maintain appropriate stock levels.
* Assure pricing of all department items is in compliance with applicable regulations.
* Ensure that all inventories are conducted timely and accurately as required.
Work conditions:
* Most of the work is performed in the store display area which is well lighted and maintained at a comfortable temperature.
* When working in the storage or receiving area, may be exposed to hot or cold weather, or damp and drafty conditions.
* May be exposed to differences in temperature when storing or obtaining items from chill or frozen storage rooms.
* There is a danger of minor injuries such as cuts, scrapes, bruises, and slipping on wet floors.
Requirements
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Conditions of employment
* Must be a U.S. citizen or national.
* Males born after 12-31-1959 must be registered with or exempt from Selective Service.
* Appointment is subject to a suitability or fitness determination, as required.
* Must be able to obtain and maintain security clearance eligibility based on an appropriate background investigation.
* May be subject to a probationary/trial period.
* May be subject to one year supervisory probationary period.
* Must meet physical requirements listed in the Qualifications section.
* Must sign a Mobility Agreement upon accepting a job offer from HR.
* Direct deposit of pay is required.
Qualifications
You must meet qualifications and requirements by the announcement closing date.
Your resume (and/or transcript if necessary) must clearly show that you meet the qualifications (i.e., specialized experience and/or education requirements) for the grade level(s) for which you are applying.
* At the GS-9, 10, and 11 grade level, you can meet the minimum qualifications through specialized experience, education, or a combination of the two. To calculate the combination, divide your total months of specialized experience by 12. Then divide the total number of completed graduate semester hours (or equivalent) beyond the second year (total graduate semester hours minus 36) by 18. Add the two percentages. If they total 100%, you meet the minimum qualifications through a combination of specialized experience and education.
* At the GS-12 grade level, you can meet minimum qualifications only through having the required specialized experience.
Specialized experience is written to the lowest equivalent grade level that meets the minimum experience requirement. What does this mean to applicants? Example: An applicant has one year of specialized experience at the GS-8 grade level and wants to apply for a GS-9. The GS-9 requires specialized experience equivalent to at least the GS-7. Since the applicant has specialized experience at a higher grade (i.e., GS-8) than is required (i.e., GS-7), the applicant may apply for the GS-9.
Specialized experience is demonstrated knowledge of retail procurement and distribution methods; principles, procedures, and techniques of retail food merchandising and retail food store management, and developments in commercial retail food store items, equipment, and practices. Examples of creditable qualifying specialized experience include:
* Managing a commissary store, supermarket, or similar type of commercial retail food store.
* Managing a department in a retail food store.
* Planning, standardizing, or controlling operations in an assigned group of retail food stores.
* Developing, interpreting, or applying policies, procedures, and operating standards for use in a retail food store.
* Providing technical advice on merchandising and operational matters pertaining to grocery, meats, and produce supplies, as well as front-end operations.
You will receive credit for all relevant qualifying experience (paid and unpaid), including volunteer work done through National Service program (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social).
Education used to qualify for this position, in whole or in part, must have equipped you with the knowledge and ability to perform the work of the position, as evidenced by on-the-job-training in food retail management or an internship or practicum in food retail management. Transcripts are required if relying on education to qualify. See Required Documents for more information.
Qualifications
For GS-9: (A) one year of specialized experience equivalent to at least the GS-7 grade level OR (B) master's or equivalent degree, or two full years of progressively higher graduate level education leading to such a degree, or LL.B. or J.D. (if related) with major study in business administration, public administration, agricultural economics (food industry management), or other fields related to the position, OR (C) a combination of specialized experience and education.
For GS-10: (A) one year of specialized experience equivalent to at least the GS-8 grade level OR (B) two and one-half years of progressively higher graduate level education leading to such a degree with major study in business administration, public administration, agricultural economics (food industry management), or other fields related to the position, OR (C) a combination of specialized experience and education.
For GS-11: (A) one year of specialized experience equivalent to at least the GS-9 grade level, OR (B) Ph.D. or equivalent doctoral degree or three full years of progressively higher graduate level education leading to such a degree, or LL.M. (if related) with major study in business administration, public administration, agricultural economics (food industry management), or other fields related to the position, OR (C) a combination of specialized experience and education.
For GS-12: One year of specialized experience equivalent to at least the GS-11 grade level.
Physical requirements: (1) Lift, push, pull, carry, and handle commissary products weighing up to 40 pounds unassisted and occasionally over 40 pounds with assistance. (2) Stand, stoop, kneel, bend, and climb for prolonged periods. You will attest to your ability to perform these physical requirements in the Questionnaire.
You must also meet time-in-grade and time after competitive appointment requirements by the announcement close date.
Time-in-grade applies to the promotion of current and former federal employees who hold or have held a permanent GS position in either the competitive or excepted service in the previous 52 weeks. Your application package must contain proof you meet this requirement. See Required Documents for more information.
* For GS-9: You must have 52 weeks of Federal service at or equivalent to GS-7.
* For GS-10: You must have 52 weeks of Federal service at or equivalent to GS-8.
* For GS-11: You must have 52 weeks of Federal service at or equivalent to GS-9.
* For GS-12: You must have 52 weeks of Federal service at or equivalent to GS-11.
Time after competitive appointment. Current federal civilian employees must have completed at least 90 days of federal civilian service since being selected for a non-temporary appointment from a competitive examination register of eligibles (an announcement opened to the public) or under a direct hire authority.
As part of the online application process, you will respond to a series of questions designed to evaluate your possession of these competencies:
* Commissary Operations
* Interpersonal Skills
* Supervision
Overtime: Occasional
Bargaining Unit Status: Not covered
Fair Labor Standards Act (FLSA): Exempt
Obligated Position: If obligated, you occupying the position is subject to the former incumbent returning. If the former incumbent does not return to the position, your occupancy may become permanent. Tentative job offers identify if the position you are offered is obligated.
Those retired under CSRS or FERS considered: No. DoD criteria not met.
Recruitment/Relocation Incentives Offered: None
Education
Foreign education may be qualifying if a private organization specializing in interpreting foreign education programs has deemed the foreign education equivalent to that gained in an accredited U.S. education program or a U.S. accredited college or university has given full credit for the foreign courses. See Required Documents for more information.
When relying on foreign education, submit transcripts and a copy of the equivalency evaluation results letter with a course by course listing. Documents must be in English or include an English translation. The hiring employer for this position does not evaluate degrees from foreign colleges or universities.
Unofficial transcripts from U.S. Department of Education accredited colleges, universities, schools, or institutions listing your name, the name of the school, the date and degree awarded, and the list of classes and credits earned are acceptable for the application process. If selected, official transcripts are required before a firm job offer is made. A photocopy of your degree/diploma is not acceptable.
Additional information
Executive Order 12564 requires a federal workplace to be free of illegal drugs and prohibits the use of illegal drugs both on and off duty by federal employees. As a reminder, marijuana is still classified as an illegal drug by the Federal government and is prohibited for use by Federal employees even if such use is legal in the state where the Federal employee resides and/or works. The Defense Commissary Agency is a Drug-Free Federal Workplace where the use of illegal drugs will not be tolerated and may result in penalties up to and including removal from Federal service.
* This position is part of the Commissary Career Program (CCP).
* In accordance with the CCP Manual and under certain circumstances, DeCA employees accepting a downgrade (i.e., change to lower grade) into this position may be entitled to pay retention.
* Applicants with financial difficulty are not automatically removed from consideration.
* Selectees are required to complete an online onboarding process.
* If PCS is authorized and you PCS'd at government expense within the past 12 months, additional government funded PCS may not be authorized; however, you may choose to pay your own moving expenses.
* Most civilian PCS entitlements are now taxable. The Relocation Income Tax Allowance (RITA) reimburses eligible employees for additional Federal, State, and local income taxes incurred because of receiving taxable travel income. More information is available at Civilian Relocation/PCS Tax Changes.
* For positions in overseas environments: Working and living in a foreign area can offer adventure and travel opportunities. Initial overseas tour lengths vary from 12 to 36 months, depending on location, and are limited to a total of 5 continuous years. You may also be eligible for various foreign area allowances like COLA and home leave. If selected for a position, you will receive information specific to the location for which you are selected.
The following may result in a rating of ineligible. Ineligible applicants receive no consideration.
* Not selecting an eligibility.
* Submitting an incomplete application package may result in your not being considered for this position. Your resume must reflect that you are either Part-Time with the number of hours listed, Full Time, or 40 hours per week as your work schedule. If you fail to provide this information in your resume, your resume will be considered as incomplete.
* Submitting encrypted documents or uploading Adobe portfolio documents.
* Submitting any document that contains a photo or image of you.
* Including social media links, inappropriate material/content, classified or government sensitive information, or personal information such as age, gender, race, religion, or social security number on your resume.
* Overstating your qualifications and/or experience in your application materials or questionnaire responses.
* Deliberately attempting to falsify your application information, such as copying portions of this announcement into your resume.
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Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
Benefits
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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
HR reviews your resume and supporting documents to determine if you meet the qualifications and requirements, and to determine if you meet the eligibility/eligibilities you selected. Your questionnaire score is a preliminary measure of how well your background matches the competencies. If you submit multiple resumes, the last one received is used for this evaluation and sent to the hiring manager if you are referred for selection consideration.
Appointment Eligibility Criteria. You choose how you wish to be considered for this position by selecting one or more of the eligibilities listed in the Assessment Questionnaire and providing the supporting documents for the selected eligibility/eligibilities. Documents required to prove you can be considered for the selected eligibility/eligibilities are listed within the eligibility description.
HR does not select or change your eligibility/eligibilities for you, regardless of the supporting documents you submit. You are considered ONLY for the eligibility or eligibilities you select and for which you provide all required supporting documents. You will not be considered if you do not select an eligibility. If you have questions about which eligibility/eligibilities apply to you, contact the HR POC listed on this announcement.
Selections are subject to restrictions of the DoD referral system for displaced employees.
Benefits
Help
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Required documents
Required Documents
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Resume: IMPORTANT UPDATE: Your resume must not exceed two (2) pages. If your resume exceeds the two-page limit, you will be removed from consideration for this announcement. The resume and required supporting documentation should provide the minimum qualifications and relevant experience for the announced position. Additional guidance on writing a federal resume can be found at: USAJOBS Help Center - How do I write a resume for a federal job? Page margins should be 0.5 inches, font styles must be legible, and consider using 14-point size font for titles and 10-point for the main text. The resume must not be more than 5MB and should be saved and uploaded as a PDF to maintain formatting and number of pages..
Your resume must thoroughly describe how your skills and experiences align to the criteria defined in the Qualifications section of this announcement and it must support your responses to the assessment questionnaire. We do not assume you have the necessary experience to successfully perform in this job regardless of your employment history or academic career.
At a minimum, your resume MUST contain your name, address, and contact information, and the following for each listed job experience: Job title; Pay Plan, Series and grade, if it is a federal civilian position; Employer's name and address; Employment beginning and ending dates (Month/Year); and Description of duties performed. Part-Time employment MUST include work hours for each job entry.
Transcripts. Required when using education to meet qualifications or when education is required.
Questionnaire. Preview at *********************************************************
SF 50 Notification of Personnel Action. To obtain copies of your SF 50s, all current Department of Defense (DoD) employees can access MyBiz, employees receiving HR servicing from DLA can access eOPF and former civilian employees can request a copy from the National Archives.
All DeCA employees, regardless of location or human resources provider, submit the following:.
* A copy of your most recent SF 50 showing your current position title, pay plan-series-grade, tenure and position occupied and
* When applying for a promotion (higher grade than you currently hold), you must also submit an SF 50 which clearly demonstrates you meet the time-in-grade requirements. Examples of appropriate SF50s include Promotions, Within-grade Grade/Range Increases, and SF-50s with an effective date more than one year old. You may need to submit more than one SF 50 to show you meet this requirement.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
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Your complete application package must be received by 11:59 PM ET on 01/11/2026.
You are responsible for verifying your application package is complete, accurate, and submitted timely. As uploaded documents may take one or more hours to clear the virus scan, plan accordingly to ensure your application process is complete and your application package is submitted by the specified closing date and time.
To begin, click Apply to access an online application. Follow the prompts to select your resume, required documents, and/or other supporting documents. You need to be logged into your USAJOBS account to apply or create an account before applying. You will be taken to an online application. Follow all prompts and complete the online application, verify you've included all required and supporting documentation, and submit your application. Additional information on how to complete the online application process and submit your online application is found at the USA Staffing Applicant Resource Center. To receive consideration, you must complete all steps of the application process.
You can verify your application status by logging into your USAJOBS account, selecting the Application Status link, and then selecting the More Information link for this position. The Application Status page displays your application status, the documents received and processed, and your questionnaire responses.
Agency contact information
DECA 1144 Team
Phone ************ Fax ************ Email ******************** Address DECA HQ
1300 Eisenhower Street
Fort Lee, VA 23801
US
Next steps
Notices post to your USAJOBS account and are emailed to you. You can expect to receive a notice when you complete the application process, when your referral status is determined, when your selection status is determined and then a final notice of decision approximately 180 days after this announcement closes.
If a vacancy for the location(s) you selected does not occur within 90 days after this announcement closes, you may not receive a qualifications status or referral status notice.
The hiring manager may choose to conduct interviews and may conduct telephone interviews to preclude travel hardships for applicants. Someone from the hiring agency (i.e., DeCA) will contact you if the hiring manager decides to interview you.
Should you receive a tentative job offer, be aware such offers are automatically withdrawn if you fail to (1) record an acceptance or declination by the response date provided in the offer notice and/or (2) meet any pre-employment requirements, including failure to report to a scheduled appointment. If you receive a job offer, use a computer to submit your response rather than a mobile/cell phone.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Criminal history inquiries Equal Employment Opportunity (EEO) Policy
Financial suitability New employee probationary period
Privacy Act Reasonable accommodation policy
Selective Service Signature and false statements
Social security number request
Required Documents
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Resume: IMPORTANT UPDATE: Your resume must not exceed two (2) pages. If your resume exceeds the two-page limit, you will be removed from consideration for this announcement. The resume and required supporting documentation should provide the minimum qualifications and relevant experience for the announced position. Additional guidance on writing a federal resume can be found at: USAJOBS Help Center - How do I write a resume for a federal job? Page margins should be 0.5 inches, font styles must be legible, and consider using 14-point size font for titles and 10-point for the main text. The resume must not be more than 5MB and should be saved and uploaded as a PDF to maintain formatting and number of pages..
Your resume must thoroughly describe how your skills and experiences align to the criteria defined in the Qualifications section of this announcement and it must support your responses to the assessment questionnaire. We do not assume you have the necessary experience to successfully perform in this job regardless of your employment history or academic career.
At a minimum, your resume MUST contain your name, address, and contact information, and the following for each listed job experience: Job title; Pay Plan, Series and grade, if it is a federal civilian position; Employer's name and address; Employment beginning and ending dates (Month/Year); and Description of duties performed. Part-Time employment MUST include work hours for each job entry.
Transcripts. Required when using education to meet qualifications or when education is required.
Questionnaire. Preview at *********************************************************
SF 50 Notification of Personnel Action. To obtain copies of your SF 50s, all current Department of Defense (DoD) employees can access MyBiz, employees receiving HR servicing from DLA can access eOPF and former civilian employees can request a copy from the National Archives.
All DeCA employees, regardless of location or human resources provider, submit the following:.
* A copy of your most recent SF 50 showing your current position title, pay plan-series-grade, tenure and position occupied and
* When applying for a promotion (higher grade than you currently hold), you must also submit an SF 50 which clearly demonstrates you meet the time-in-grade requirements. Examples of appropriate SF50s include Promotions, Within-grade Grade/Range Increases, and SF-50s with an effective date more than one year old. You may need to submit more than one SF 50 to show you meet this requirement.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Guest Services Manager
Assistant general manager job in Key West, FL
The Guest Services Manager is responsible for ensuring the operation of the Guest Services, Concierge and Uniformed Services/Transportation in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy.
Respond to all guests' requests, problems, complaints and/or accidents presented at the Front Desk or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner.
Follow up to ensure guest satisfaction.
Motivate, coach, counsel and discipline all Guest Services personnel according to Highgate Hotel S.O.P.'s.
Prepare and conduct all Guest Services interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s.
Develop employee morale and ensure training of Guest Services personnel.
Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily, i.e. flash report, allowances, etc.
Attend daily and monthly Rooms Merchandizing meetings.
Participate in required M.O.D. program as scheduled.
Review Guest Services staff's worked hours for payroll compilation and submit to Accounting on a timely basis.
Prepare employee Schedule according to business forecast, payroll budget guidelines and productivity requirements.
Ensure that no -show revenue is maximized through consistent and accurate billing.
Maintain Highgate HotelS.O.P.'s regarding Purchase Orders, vouchering of invoices and checkbook accounting.
Ensure that Wage Progress, Productivity and the Ten Day Forecast are completed on a timely basis according to
Highgate Hotel S.O.P.'s.
Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.
Work closely with Accounting on follow -up items, i.e., returned checks, rejected credit cards, employee discrepancies, etc.
Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple programming.
Monitor proper operation of the P.B.X. console and ensure that employees maintain Highgate HotelS.O.P.'s in its use.
Ensure staff greet and welcome all guests approaching the Front Desk in accordance with Highgate HotelS.O.P.'s.
Ensure implementation of all Highgate Hotel policies and house rules.
Ensure sign off of all Service Standards by Position for Guest Services staff.
Assist in preparation of revenue and occupancy forecasting.
Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
Must maintain constant communication with Housekeeping, Reservations and the Credit Manager.
Operate radios efficiently and professionally in communicating with hotel staff.
Coordinate all aspects of the ongoing implementation of the Highgate Hotel philosophy of service.
Ensure correct and accurate cash handling at the Front Desk.
Maintain and monitor "Lost and Found" procedures and policies according to Highgate Hotel standards.
Establish and maintain key control system.
Monitor all V.I.P.'s, special guests and requests.
Maintain required pars of all front office and stationary supplies.
Review daily Front Office work and activity reports generated by Night Audit.
Review Front Office log book and Guest Request log on a daily basis.
Be familiar with all corporate sponsored programs such as airline mileage, Triple Upgrade, or V.I.P. programs,
and the standards and procedures for each.
Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules,
forecasts, reports and tracking logs.
Conduct meetings according to Highgate Hotel standards as required by management.
Requirements
Bachelor's degree in hospitality management.
Strong PC skills including Excel, Word, and hospitality systems.
Strong organizational, analytical, verbal, and written communication skills.
Long hours and sometimes required.
Benefits
TN Visa provided
Housing available either single or double. $850/month for double and $1,750/month for single. Includes all utilities and WIFI
Vacation and PTO after 1 year
401(K) Company Match
Cell Phone reimbursement $50 per check
Paid weekly
Employee lunch provided 2 times per week
Bike provided
8 paid holidays
Retail Store Manager
Assistant general manager job in Key West, FL
JOIN OUR HISTORIC TOURS OF AMERICA FAMILY
The Retail Store Manager's responsibilities include:
Manage and supervise the staff to achieve a high level of customer service and sales goals; plan and organize workloads and staff assignments/schedules to ensure most efficient use of staff; participate in the interview and approval process; train, counsel, motivate, communicate job expectations, and evaluate assigned staff; conduct annual performance evaluation with staff, review progress and direct changes as needed; give recommendations on advancements and disciplinary actions. Report and coordinate responses with the Retail Operations Manager or the Retail General Manager, in his/her absence on employee relations issues such as severe employee complaints, harassment allegations and civil rights complaints.
Follow company policy and procedures to terminate employees.
Ensure compliance to all Historic Tours of America, Inc (HTA) policies, procedures and programs.
Initiate, process and review all assigned reports and paperwork promptly and accurately; assure proper approvals have been acquired when required.
Monitor merchandise inventory for acceptable levels.
Accountable for security of merchandise inventory, monies/receipts, equipment and property.
Knowledgeable of store budget numbers, daily sales and sales quotas.
Employee Benefits
Competitive pay and paid training
All FT Employees are eligible for 2 weeks of paid vacation time as well as company sponsored health and wellness plans
All FT, PT and Seasonal employees are eligible for:
Paid sick time
401K plan with company matching*
Flexible schedules, including a combination of weekdays and weekends are available
Fun, upbeat work environment with various award and recognition celebrations throughout the year
First Stop Health - 24 hr. access to doctor by phone or computer for employee and their dependents. Employer pays 100%
Discounts in retail stores and free admission to all company attractions
Operating tours, attractions and retail in Boston, Charleston, Key West, Nashville, San Antonio, San Diego, St. Augustine, Savannah, and Washington, DC since 1980!
Start your new Career with Us Today!
*Eligibility requirements may apply
Job Type: Full-time
Benefits:
401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Paid time off
Vision insurance
Shift:
8 hour shift
Education:
Associate (Preferred)
Experience:
Management: 3 years (Required)
Location:
Key West, FL 33040 (Required)
Ability to Commute:
Key West, FL 33040 (Required)
Ability to Relocate:
Key West, FL 33040: Relocate before starting work (Required)
Work Location:
In person
Assistant Store Manager
Assistant general manager job in Key West, FL
If you are looking to join one of the largest retail operations dedicated to providing Pet Parents with the best selection of pet care items and passionate customer service, join the Pet Supermarket team! Our Assistant Store Managers possess some of the following key skills: Outgoing, upbeat, people-person, sales driven, and great organizational skills. Our Pet Experts also thrive in a high-energy environment where they work together to drive results and help Pet Parents with all their pet needs. We are dedicated to making a difference in our community and want you to be a part of our team! This may be the right opportunity for you if you are interested in making a difference in the lives of pets and their parents!
Our Assistant Store Managers are at the front lines providing friendly customer service and giving Pet Parents the best selection of pet care items! You are responsible for contributing to the success of the store by assisting the Store Manager in executing store operations. The ASM will assist and manage the 3rd Key, 4th Key, and Sales Associates in order to continue to provide our customers with World Class Service.
What's in it for you?
Competitive pay
Full-time benefits & 401K
Vacation & Sick time
Employee discounts
Flexible schedule
Room for advancement
Working with PETS!!!
Essential Duties and Responsibilities
Ensure proper care of all pets in store as outlined in the Animal Care Manual
Maintain a high level of professionalism and positive attitude in the workplace, including conducting oneself in an appropriate manner when communicating verbally, in writing or by email.
Partner with your Store Manager in providing guidance and direction to store team in the areas of customer satisfaction, associate development, inventory control, human resources, safety, loss prevention and expense control, so that the store may operate as efficiently and profitably as possible.
Accountable for financial results, operational metrics, operational standards, and human resource management for their areas of responsibility
Completes store operational requirements by scheduling and assigning employees; following up on work results.
Partner with your Store Manager to maintain store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
Provides continuous feedback to associates by recognizing and rewarding successful performance and addressing performance-related problems.
Protects employees and customers by providing a safe and clean store environment.
Maintains the stability and reputation of the store by complying with legal requirements
Follow and enforce all company policies and procedures to include operational and merchandising direction that is communicated from the Corporate Office
Ability to work rotating schedule that includes the following:
2 evening shifts per week
1 full weekend (Saturday and Sunday) every 3 weeks
Saturday and Sunday twice a month
Ability to work a flexible work schedule which will include morning, evenings, weekends and/or holidays
Ability to work a minimum of 40 hours per week
Requirements
Must possess a valid driver's license
Access to a motor vehicle
Education and/or Experience
Management Experience at least 3+ years in retail establishment
Working knowledge of POS system preferred
Strong sales ability
Employee Management and Development
Inspire and engage employees by motivating the team to succeed
Lead by example
Observe and coach employee to provide feedback around sales techniques and providing excellent customer service
Develop and execute individual development plans for store employees
Develop employees for growth and promotion by delegating appropriate responsibilities and inspecting completion
Pet Supermarket is an equal opportunity employer and Drug Free Work Place
Auto-ApplyAssistant Store Manager - College of the FL Keys Bookstore
Assistant general manager job in Key West, FL
As an Assistant Store Manager, you will support a Market Leader or Campus Store Manager in oversight of store operations. You will be responsible for driving results through sales growth while delivering the highest level of brand and operational excellence throughout the store by ensuring your team delivers an engaging customer service experience.
You will cultivate an environment of mentorship and continuous development of your team members while staying engaged in financial metrics and store performance and support a Market Leader or Campus Store Manager with overall store operations.
Consistently demonstrate Follett Values - One Team, Innovate & Create, Put People First, Do What's Right, Own the Results, Stand for Inclusion. Demonstrate proficiency in Follett Strategic Core Competencies - Thought, Results, People, and Self. You are required to maintain an availability that meets business needs.
Responsibilities
Supervises the work activities of sales team members FT/PT and Temporary, including:
Schedules team members' work hours
Trains new team members FT/PT and seasonal team members hired for peak seasons
Ensures Sales Team members follow company and store policies, procedures, and standards
Ensures the proper merchandising standards, promotion standards, creating displays, etc.
Performs onboarding procedures for new hires.
Greet customers, answer phones, provide information, direct callers, and resolve escalated issues. Partners to create and maintain a Hassle Free customer service culture, focused on solutions-based selling and an exceptional customer experience.
Receive, verify, and unload orders as necessary.
Operated cash register and store computer to accept payments, place orders, and make changes adhering to safe cash handling procedures, including balancing cash drawer and preparing bank deposits.
Stock shelves and take inventory per Store schedule.
May provide general Store cleaning (vacuuming, sweeping, mopping, and dusting) and straightening (shelves, displays, and register areas).
Executes merchandising standards, promotion standards, creating displays, etc.
May fill in for other personnel during breaks, lunch, vacation, or peak seasonal periods, including register operations, shipping/receiving, textbooks, and various departments throughout the store.
Keyholder with opening and closing responsibilities.
Calculates deposits, counts cash drawers, counts the safe, works with accounts receivable (CARRR), and works on collecting bad checks. Balances cash, credit cards, and checks to register tapes. Checks invoices against purchase orders and credit memos against charge-backs to ensure accuracy. Compiles data for end-of-month reporting. Researches account receivable problems and handle the bad check recovery process. Investigates the reason for cash drawers not balancing. Enters and produces the Daily Sales Report, month-end, and payroll reports.
This applies to shrink prevention practices and activities, such as visible customer service.
Performs other duties as assigned.
Follett Higher Education is a drug-free workplace environment.
Assistant Store Manager
Assistant general manager job in Marathon, FL
Benefits:
Competitive salary
Employee discounts
Free food & snacks
Opportunity for advancement
Training & development
Job Summary and Mission This job contributes to Starbucks success by leading a team of store partners to create and maintain the Starbucks Experience for our customers and partners. The store manager is required to regularly and customarily exercise discretion in managing the overall operation of the store. In particular, a majority of time is spent supervising and directing the workforce, making staffing decisions (i.e., hiring, training, evaluating, disciplining, discharging, staffing and scheduling), ensuring customer satisfaction and product quality, managing the store's financial performance, and managing safety and security within the store. The incumbent is responsible for modeling and acting in accordance with Starbucks guiding principles.
Summary of Key Responsibilities
Responsibilities and essential job functions include but are not limited to the following:
Leadership
Setting goals for the workgroup, developing organizational capability, and modeling how we work together:
Demonstrates a calm demeanor during periods of high volume or unusual events and manages smooth transitions thereafter to keep store operating to standard and to set a positive example for the store team.
Displays a customer comes first attitude by training and holding partners accountable for delivering legendary customer service.
Drives the implementation of company programs by developing action plans and directly motivating and instructing the store team to implement them to meet operational and organizational objectives.
Manages with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.
Plans, identifies, communicates, and delegates appropriate responsibilities and practices to store partners to ensure smooth flow of operations.
Provides coaching and direction to the store team to take action and to achieve operational goals. Constantly reviews store environment and key business indicators to identify problems, concerns, and opportunities for improvement to provide coaching and direction to the store team to achieve operational goals.
Business Requirements
Providing functional expertise and executing functional responsibilities:
Ensures adherence to applicable wage and hour laws for nonexempt partners and minors.
Solicits customer feedback to understand customer needs and the needs of the local community.
Uses all operational tools to plan for and achieve operational excellence in the store.
Utilizes management information tools and analyzes financial reports to identify and address trends and issues in-store performance.
Summary of Experience
Progressively responsible retail experience
3 years
Supervision
Customer service experience in a retail or restaurant environment
2 year
Experience analyzing financial reports
Required Knowledge, Skills and Abilities
Demonstrated experience at building community relationships-
Ability to communicate clearly and concisely, both orally and in writing
Ability to manage effectively in a fast-paced environment
Ability to manage multiple situations simultaneously
Ability to manage resources to ensure that established service levels are achieved at all times
Interpersonal skills
Knowledge of customer service techniques
Knowledge of supervisory practices and procedures
Organization and planning skills
Strong operational skills in a customer-service environment
Strong problem-solving skills
Team-building skills
Strong leadership skills, with the ability to coach and mentor others
Ability to plan and prioritize workload
Ability to handle confidential and sensitive information
Core Competencies
Puts the customer first
Has a relentless focus on the customer. Understands what the customer wants and how to best deliver the experience.
Works well with others
Listens and communicates well with others within and outside of Starbucks. Creates a team environment that is positive and productive.
Leads courageously
Takes personal responsibility to do the right thing, and persists in times of challenge or uncertainty. Adapts quickly to change and makes timely, thoughtful decisions.
Develops continuously
Continuously seek opportunities to improve self and others. Leads with trust, honesty and commitment to hire, coach and develop partners to achieve their potential.
Achieves results
Understands what drives overall business success and is accountable to prioritize and deliver quality results. Demonstrates knowledge of core products and processes to get results. Anticipates obstacles and takes action to prevent or minimize their impact.
Management: 3 years (Preferred)'
Compensation: $18.50 - $20.00 per hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
We are a Starbucks Licensee since 2018!
We opened nine stores, in South Florida; Sixty80 Design Hotel, Miami Beach, Aventura ParkSquare, Aventura, Memorial Regional Hospital, Hollywood, Holy Cross Hospital, Fort Lauderdale, Hilton Maren, Ft Lauderdale Beach, The Mall at Wellington Green, West Palm Beach, Baptist Hospital, Miami and Marathon, Florida Keys.
Our company and our partners follow the Starbucks mission: Inspiring and nurturing the human spirit-one person, one cup and one neighborhood at a time.
Auto-ApplyShift Manager - (RT2624)
Assistant general manager job in Marathon, FL
At RaceTrac, our Shift Managers set the tone for success - leading by example, empowering team members, and making every guest feel welcome. If you're a hands-on leader who thrives in a fast-paced, team-oriented environment, this is your chance to step up and make an immediate impact. You'll play a critical role in supporting store operations, driving performance, and developing future leaders - one shift at a time.
What's In It for You?
* Competitive pay and shift-based incentives
* Career growth opportunities - many of our General and Co-Managers started as Shift Managers!
* Leadership development and hands-on training to sharpen your skills
* Flexible scheduling to support work-life balance
* A fast-paced, people-first environment where your leadership matters
* Complete benefits package - including medical, dental, vision, 401(K), paid time off (PTO), and more!
What You'll Do
Lead a Winning Team on Your Shift
* Set the tone with a cheerful, can-do attitude that motivates your team
* Provide clear direction and step in to assist with food service, stocking, cleaning, or cash handling
* Coach team members in real-time, offering guidance and support during every shift
* Address guest concerns with empathy and professionalism, escalating when necessary
Drive Operational Excellence
* Train and guide your team to meet RaceTrac's guest service, food safety, and cleanliness standards
* Ensure proper execution of inventory, vendor check-in, and promotional communication
* Oversee key store processes including write-offs, cash wrap, and compliance documentation
* Lead shift change communication and ensure team alignment throughout the day
Model Communication & Accountability
* Effectively relay important updates from the leadership team to shift associates
* Monitor task completion and provide immediate feedback to drive results
* Support a team culture rooted in accountability, respect, and teamwork
* Proactively step in during busy times or challenges-showing your team what great leadership looks like
What We're Looking For
* 2-3 years of work experience (retail, restaurant, or food service preferred)
* 1+ years of leadership or supervisory experience (preferred)
* Comfort in fast-paced, high-volume, guest-focused environments
* Ability to follow through on tasks and coach others to do the same
* Strong communication and team building skills
Must Haves for this Role
* High School Diploma or GED (in progress or completed)
* Ability to lift up to 50 lbs. and perform physical tasks without frequent breaks
* Willingness to obtain and maintain required permits (food handlers, alcohol server, etc.)
Fueled by Growth, Driven by You
At RaceTrac, our people make the difference. Whether you're working in a store, at our corporate office, or on the road, you'll be part of a team that brings energy, innovation, and a passion for serving others every day. We support each other, celebrate wins big and small, and create opportunities for growth at every level. With four operating divisions RaceTrac, RaceWay, Energy Dispatch, and Gulf - there's always a new challenge to take on and a new path to pursue. Join us and discover how far your career can go.
To see what #LifeatRaceTrac is like, visit our LinkedIn, Facebook, and Instagram pages.
All qualified applicants will receive consideration for employment with RaceTrac without regard to their race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
Retail General Manager Key West
Assistant general manager job in Key West, FL
At Office Depot Office Max, every leader is responsible for growing total sales and services within the location. The General Manager has ownership and is responsible for achieving results for Sales, Services, Operations Profit, and Customer/Community relationships and drives the overall customer experience and sales service culture within the location. Has accountability for managing sales performance and identifying sales opportunities. Develops overall store strategies and tactics to achieve sales results and operational goals, increase conversation rates, and drive customer traffic into stores. Ensure maximum sales and profitability by focusing on key business initiatives.
The General Manager will own associate training and development, talent assessment, identifying and developing top talent, and succession planning. Provides positive and constructive feedback, and appropriate coaching and counseling. This person will lead, motivate and inspire associates to create a customer/client first environment resulting in a memorable and positive customer experience; is actively engaged with the local community and hosts in-store events with small and medium businesses (SMB) to build strong client relationships, improve customer retention, and increase brand awareness and loyalty.
The General Manager is also responsible for hiring, merchandising, operations, and execution of store and company standards in addition to resolving associate and customer relations' concerns and partnering with respective business partners on a timely basis. Responsible for performance management of all associates and fostering a positive and inclusive workplace environment. Is an active Change Champion, initiating and supporting company changes.
Qualifications and Requirements:
* High School diploma or equivalent required. Bachelor's degree preferred in Business, Marketing, Retail Management, or another related field
* Minimum two to four years management experience or demonstration of skills and learning through an internal development program
* Must have good business acumen
* Must be able to effectively lead, coach and manage others in a professional environment
* Ability to positively influence at all levels and possess executive presence
* Possess excellent verbal and written communication skills
* Must be able to plan, prioritize and execute detailed instructions in a timely and efficient manner
* Demonstrated leadership capabilities, with the ability to work independently, as well as with others
* Must possess sound judgment and people management abilities
* Must be adaptable to a changing environment and able to consistently achieve goals despite stress and ambiguity
* Must possess the ability to use computers and technology for information, and to access information necessary to complete the job
* Must possess ability to process information/merchandise through POS register system
About The ODP Corporation: The ODP Corporation (NASDAQ:ODP) is a leading provider of products and services through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, online presence, and a network of Office Depot and OfficeMax retail stores. Through its operating companies Office Depot, LLC; ODP Business Solutions, LLC; and Veyer, LLC, The ODP Corporation empowers every business, professional, and consumer to achieve more every day.
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of associates so classified. Other duties may be assigned.
Pay, Benefits & Work Schedule: The salary range for this role is $50,500/year to $79,000/year, however all state and local minimum wages will be complied with, resulting in a possible adjustment to the salary range displayed. The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization! For immediate consideration for this exciting position, please click the Apply Now button.
You will be eligible to participate in an incentive program, paid in accordance with the Incentive Plan terms and conditions.
How to Apply: Click the Apply Now button and follow the instructions on each page. When you have completed the application, click the submit button.
Application Deadline: The job posting will remain open for a minimum of 3 days and will expire once the position has been filled.
Equal Employment Opportunity: The company is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.
We will consider for employment qualified applicants with arrest and conviction records City & County of San Francisco Fair Chance Ordinance.