Assistant office manager vs assistant customer service manager

Differences between assistant office manager and assistant customer service manager duties and responsibilities

Assistant office manager example responsibilities.

• Communicate Medicare and Medicaid benefits and regulations with patients.
• Provide customer service to residents and family members in Medicaid process.
• Maintain current patient demographic and insurance information, and ensure strict confidentiality of patients' records in accordance with HIPAA regulations.
• Reduce overhead by thousands of dollars for waste management and EHR yearly cost with Aprima.
• Review all diagnosis on the encounter forms to make sure that ICD-10 codes are used properly.
• Organize patient information, insurance paperwork, and patient file management; closely follow and monitor HIPAA regulations.
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Assistant customer service manager example responsibilities.

• Develop and manage sales/customer service agents by monitoring productivity, quality and adherence using KPI's.
• Process accounts receivables and employee payroll coordination.
• Convince owner operator to invest in next-generation POS technology.
• Develop, document, and implement effective customer-focuse procedures and policies, and ensure their compliance with establish corporate ISO requirements.
• Retrieve electronic inquiries from consumers and any CIGNA associate parties responding to requests for information and assistance with benefits.