Bilingual customer service jobs in Rockford, IL - 614 jobs
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Customer Relations Representative - State Farm Agent Team Member
Brian Boyer-State Farm Agent
Bilingual customer service job in Rockford, IL
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.
Responsibilities
Establish customer relationships and follow up with customers, as needed.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
As an Agent Team Member, you will receive...
401K
Salary plus commission/bonus
Health benefits
Paid time off (vacation and personal/sick days)
Flexible hours
Growth potential/Opportunity for advancement within my agency
Requirements
Interest in marketing products and services based on customer needs
Excellent communication skills - written, verbal and listening
People-oriented
Detail oriented
Proactive in problem solving
Able to learn computer functions
Ability to work in a team environment
If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.
$35k-46k yearly est. 3d ago
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Customer Service Representative
AB Marketing LLC
Bilingual customer service job in Rockford, IL
Are you motivated by success and high earnings? Join a growing team where your role is more about customer care than traditional sales. You'll be helping households save money on essential home services-many of which are free through government programs and subsidies. Most of our agents earn $1,000+ in their first week with uncapped earning potential.
This is not a 9-5 job; it's a career path with weekly pay, growth opportunities, and leadership training. We are seeking driven, goal-oriented individuals who want to control their income and career advancement. Prior sales experience is helpful, but not required-we provide comprehensive training and mentorship.
Responsibilities
Engage face-to-face with potential customers in assigned territories
Generate leads, qualify prospects, and close new business
Educate customers on available services and cost-savings benefits
Follow up with past customers to maintain relationships and loyalty
If you're ready to build a rewarding career with unlimited potential, apply today.
Requirements
Strong communication and interpersonal skills
Self-motivated and ambitious with a positive attitude
Ability to work independently and within a team environment
Benefits
1099 independent contractor role
Uncapped commission with bonus opportunities
Weekly pay
Flexible scheduling to fit your lifestyle
Mileage reimbursement for travel
Full training and ongoing support provided
Career growth into management and leadership roles
$1k weekly 3d ago
BDC Service Representative
Bob Loquercio Auto Group
Bilingual customer service job in Streamwood, IL
Award-Winning Bob Loquercio Auto Group is looking for a qualified, motivated and self-sufficient individual to join their team! If you are a self-starting professional ready to take your career to the next level, we have the opportunity you've been looking for.
What Were Looking For: As a Bob Loquercio Auto Group Business Development Coordinator, you will be responsible for responding to internet inquiries and generating sales with customers that contact the dealership or who have visited the dealership.
Benefits:
Medical Plan
Dental Plan
Vision Plan
401(k) Savings Plan
Basic Life Insurance
Accident & Critical Illness Insurance
Discounts on Products and Services
Flexible Schedules
Work Life Balance
Responsibilities:
Respond promptly, professionally and courteously to all internet leads
Utilize scripts and workflow tools to staff to ensure uniform customerservice
Promptly and accurately enter all customer inquiry data into CRM software
Overseeing the generation of sales appointments
Effectively utilizing lead management tools
Compiling all necessary reports, forms and other documentation on a timely basis
Exhibiting ethical behavior providing the highest degree of customer satisfaction and remaining honest in all aspects of customer interaction
Qualifications:
Previous experience in a disciplined, process-oriented and sales-driven role through inbound and outbound appointment and service calls, internet leads and internally generated customer opportunities
Ability to gain overall knowledge of automotive sales and service department operations
Strong organizational and leadership skills
Knowledge of social media, social media channel marketing and social media blogging
$29k-41k yearly est. 3d ago
Client Services Rep/Career Planner/Recruiter
Sustainable Staffing Inc.
Bilingual customer service job in McHenry, IL
Actively seeking a bi-lingual client service representative, career planner or recruiter. Applicants should be comfortable working in a fast-paced office. Responsibilities include: placing people in well-matched employment opportunities, passionately connecting people with the right careers, handling the needs of customers and assisting them as necessary.
Includes holiday pay, PTO, and generous benefits.
$29k-42k yearly est. 16d ago
Professional Tools Service Center Receiver
Emerson Electric Co 4.5
Bilingual customer service job in Rockford, IL
Expected to perform all the activities on the Factory Service Center Shipping & Receiving Team. Receives and ships all customer tools into and out of the Factory Service Center. Receives all customer returns and accurately enters customer and product information into various business platforms including JDEdwards, 360 Insight, or any other required business platform. Moves material to different locations in the building(s), utilizing various forms of material handling equipment including forklifts, hand trucks, two-wheel dollies or transfer truck. Evaluates customer returns for warranty, credit or repair as determined by company and department policies. Receives and ships all customer tools into and out of the Factory Service Center.
In This Role, Your Responsibilities Will Be:
* Receive tools sent to the factory service center from customers requesting a tool repair evaluation.
* Receive tools sent to the stock returns area from distributors requesting a credit.
* Receive parts shipments from DCs and suppliers, and all misc. packages that are sent to the factory service center. Put away parts into correct inventory locations.
* Package/box, label, and ship tools to customers and distributors accurately.
* Process/record all transactions in JDE, 360 Insight.
* Help walk-in customers with tool receipts and basic questions about the repair process.
* Identify the specific tool model on incoming receipts using variety of factors like serial number, product catalog, and general knowledge of product line.
* Evaluate condition of packaging and tool returned for stock credit. Make determination on whether the distributor should be given credit using a variety of factors such as condition of tool, serial number, sales order number, purchase order number. Determine whether the tool can be salvaged through repair or if the tool should be scrapped.
* Must have a good working or developing understanding of the entire product line.
* Good understanding of the various packaging sizes and understand limits of when the standard package can be substituted for another size.
* Supports receiving team at service desk counter, and interacts with customers in taking orders and providing feedback on the lead time in person.
* Receives tools for repair and customer returns at the standard daily and weekly pace set by the service center supervisor and management, without needing significant help from others.
* Information about tool received for repair that is entered into 360 with errors is relatively low and occurs within an acceptable amount of tolerance for the amount of training and experience with the product line.
* Parts and tools are put away into the correct inventory locations and errors are relatively low..
Who You Are:
* You stay aligned with your goals and stay productive. You prepare content for communication that is impactful. You build the customer relationships. You find ways to manage stress and pressure. You define issues and can map out a process.
For This Role, You Will Need:
* 1 year manufacturing or warehouse experience
* 1 year troubleshooting experience.
* Ability to interface with customers in person or via email communications.
* Ability to obtain a forklift license.
* Good oral and written communication skills.
* Working knowledge of computer applications.
* Legal authorization to work in the United States - Sponsorship will not be provided for this position.
Preferred Qualifications That Set You Apart:
* 3 years manufacturing experience, preferably in shipping/receiving/warehousing.
* 1-3 years customer facing experience.
* Forklift License
Our Culture & Commitment to You:
The salary range for this role is $45,700 - 53,000 annually, commensurate with the skills, talent, capabilities, and experience each candidate brings to a role.
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.
We recognize the importance of employee wellbeing. We prioritize providing flexible, competitive benefits plans to meet you and your family's physical, mental, financial, and social needs. We provide a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
Learn more about our Culture & Values.
LI-BS
$45.7k-53k yearly Auto-Apply 9d ago
Full Time Call Center Representative
First Community Credit Union 3.8
Bilingual customer service job in Beloit, WI
Primary Responsibilities:
Model a high energy, world-class service and sales culture within the branch and credit union.
Assists members with general questions related to their account and e-banking usage, primarily over the phone, but may include face-to-face email and messaging interactions.
Primary Qualifications: Passionate and enthusiastic; possess world class service and leadership skills; strong knowledge and understanding of FCCU products and services.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Live the First Community Credit Union Mission, Vision and Values within the organization and our communities.
Assist in promoting a positive credit union image during working and non-working hours.
Comply with regulatory requirements and internal policies and procedures.
Maintain necessary records pertaining to member, tracking, monitoring, etc., in a timely, efficient and effective manner.
Instill an energetic, world-class service and sales culture that continually strives to improve the way we serve our members.
Assist in branch services and operations as needed to serve our members.
Answering phones for the entire credit union.
Refer members to the appropriate credit union department based on the member's needs
Assist members with basic account questions and simple transactions.
Assist members with how to use e-banking services to include: home banking, bill pay, TELLERphone, and mobile app.
Review and work faxes that come in. Forwarding any faxes to appropriate departments.
Review exception reports, make entries and order supplies for the entire credit union.
Perform other duties and responsibilities as assigned or deemed necessary in order to meet the credit union's goals and objectives.
Requirements
Required Knowledge, Skills, and Abilities:
Passionate and enthusiastic.
World-class service skills.
Intermediate knowledge of credit union products, services, policies and procedures.
Possess exemplary written and oral communication skills.
Be flexible and adaptable to change.
Knowledge of federal and state regulations relating to credit union operations management.
Knowledge of Microsoft Office applications.
Knowledge of intermediate math (calculations and concepts involving decimals, percentages, fractions, etc.)
Willingness to learn new skill sets to advance in a career with First Community Credit Union.
Typing skills desired.
Good organization and time management skills.
Availability to work weekends and extended hours, as needed.
Outgoing personality, with the ability to ask for new business and capable of making outbound phone calls.
Works well with others and follows directions.
Able to work independently.
Detail oriented.
Education and Experience:
This position requires a high school education and two (1) year experience in a financial institution.
Employees must comply with government and other regulations affecting the credit union industry including but not limited to the Bank Secrecy Act and The USA Patriot Act.
Working Conditions:
Normal office working conditions with the absence of disagreeable elements.
Note: The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.
Salary Description $18 - $20 hour
$18-20 hourly 8d ago
Dispatch & Customer Service Representative
Ozinga 4.3
Bilingual customer service job in Elgin, IL
Overview Salary: $51,000 - $64,000 Annually Summary: The Dispatch & CustomerService Representative is primarily responsible for coordinating the timely delivery of concrete from plant locations to job sites according to customer requests and expectations while using the most efficient and cost-effective processes possible.
This position involves computerized dispatching of company trucks and tendering of loads to outside trucking companies.
Principal Duties and Responsibilities: CustomerService: โข Receives customer order from order taker or telephone call โข Effectively communicates with customer for information to determine proper quantity, mix, delivery time and job site location for each order.
Also makes note of any special or unusual customer requests โข Suggests value-added products to customers to enhance product performance based on the nature of the customer's job โข Enters the customer order timely, accurately, and completely into the dispatch system โข Advises customer of any potential issues/concerns regarding product order such as load limits, scheduling conflicts, vehicle weight limitations, etc.
Dispatching: โข Schedules mixer trucks to ensure maximum utilization and efficiency while meeting the needs and expectations of customers โข Generates accurate and complete delivery tickets to the plant manager in a timely manner โข Communicates with mixer drivers, plant managers, production managers and operations manager on a frequent and regular basis to avoid or address issues, concerns, or problems โข Monitors mixer truck status on a constant basis to ensure customer satisfaction and maximum equipment and labor utilization โข Works closely with operations to ensure drivers are in compliance with local, state and federal DOT guidelines and regulations โข Works closely with remote dispatch offices to move equipment and people to meet customer demands.
โข Attends sales meetings to get/give information regarding scheduling of plants and equipment to meet customer needs โข Adjusts dispatch schedule as needed to reflect current and accurate information โข Communicates with plant manager daily to advise of mixer driver start and finish times Global Responsibilities: โข Regular attendance and physical presence at the office or jobsite is an essential function of this position, this would not apply if specifically hired to work remotely โข This job may require additional duties not listed above and the employee may be asked to perform those duties to meet business needs Qualifications: Education/Specialized Knowledge/Professional Certifications: โข High School Diploma or equivalent required โข Knowledge of geographic area where dispatching is strongly preferred Experience: โข Minimum three years of work experience required with construction or concrete industry experience preferred โข Experience working with personal computer Skills/Abilities: โข Demonstrated ability to work with basic mathematics to include addition, subtraction, multiplication, and division (including fractions) โข Must be able to read, write, speak, and understand English โข Ability to read and interpret maps and directions โข Effective oral and written communication skills โข Ability to handle multiple competing tasks โข Ability to work independently and with minimal supervision Working Conditions: โข Professional environment within a climate-controlled office environment โข Extended eye exposure to CRT screen โข Long hours may be required as business deems necessary โข Possible early morning start times according to the season or weather demands โข Customer contact may result in stressful situations Physical Requirements: โข Extensive radio and phone communication โข Extended periods of sitting in chair, occasional standing, bending, kneeling, stooping, reaching, grabbing, and pulling โข Frequent use of fingers, wrists, and hands to enter data using a keyboard โข Occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl โข Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus Benefits Information At Ozinga, we care about the well-being of our team members both in and out of the workplace.
That's why we're proud to offer a comprehensive benefits package designed to support your health, financial security, and overall quality of life.
Our benefits include: โข Medical, Dental, and Vision Insurance - Protecting your health and providing peace of mind.
โข Retirement Plan Options - Helping you build a secure future.
โข Voluntary Benefits - Helping you to cover unexpected expenses.
โข Work-Life Balance - Supporting flexibility so you can thrive in every area of your life.
โข Employee Assistance Program - Offering confidential support for personal and professional challenges.
โข Wellness Program - Promoting a healthy lifestyle through resources and incentives.
We believe that when our co-workers feel their best, they can do their best.
Join us and experience the difference of working for a company that values you! Ozinga is an Equal Opportunity Employer.
We consider applications for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, sexual orientation, citizenship status, genetic information, or any other legally protected status.
$51k-64k yearly Auto-Apply 13d ago
Call Center Representative (Waukegan, IL- USABLUEBOOK)
HD Supply Management 4.6
Bilingual customer service job in Crystal Lake, IL
USABlueBook (a division of HD SUPPLY) is the recognized source of products and technical support for professional water and wastewater operators. As the company founded by utility operators, it is our goal to remain the industry's top technical and customerservice leader.
Location: 3781 Bur Wood Dr, Waukegan, IL 6008cation:
Schedule: 10:30am-7:00pm MON-FRI (WEEKENDS OFF)
Benefits: Medical, Dental, Vision, Life, 401k, Vacation, Sick Time
Proficiency with Microsoft Outlook/Word/Excel
Must be able to pass a background/drug test
High-Volume Call-Center Experience preferred
Job Summary
Provide customerservice by responding to inquiries regarding product selection, services and issues. Associates will be responsible for knowledge of 20,000 products and 3 catalogues.
Major Tasks, Responsibilities, and Key Accountabilities
Responds to customer order and quotation requests received via the telephone, e-mail, written, and faxed correspondence within the department service goals.
Performs necessary follow-up to ensure customerservice expectations are met.
Facilitates profitable growth and the sales process by adherence to department incentive and initiative programs.
Researches and suggests alternative products to customers. Provides representation of products, increasing sales wherever appropriate or as requested.
Uses computerized system for tracking, information gathering, and/or troubleshooting.
Resolves customer issues including issuance of credit concessions.
Refers complex, non-standard problems to supervisor.
Nature and Scope
Selects correct processes from clearly prescribed rules, past practices, or instruction. Seeks advice and guidance on non-routine or problem areas from supervisor. Deviations from the norm are cleared by the supervisor.
Under close supervision, exercises limited latitude/independent judgment. Work typically involves detailed checks or close review of output by a senior coworker and/or supervisor.
None.
Work Environment
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
No travel required.
Education and Experience
HS Diploma or GED strongly preferred. 0-2 years of experience in area of responsibility.
CA, CO, CT, D.C., HI, IL, MA, MD, MN, NJ, NV, NY, OH, RI, VT , WA Job Seekers:
Pay Range
$17.93-$21.49 Hourly
HDS provides the following benefits to all permanent full-time associates:
Medical (with Prescription drug coverage), dental, and vision plans
Health care and Dependent Care FSA (as applicable)
401(K) with company match
Paid Holiday, Vacation, Personal Time, and Wellness Day
Paid Sick Time
Life and Accidental Death & Dismemberment Insurance
Short and Long-term Disability Insurance
Critical Illness Insurance
Accident Insurance
Whole Life insurance
Commuter Benefits
Tuition Reimbursement
Employee Assistance Program
Adoption and Surrogacy Assistance
CA, CO, CT, D.C., HI, IL, MA, MD, MN, NJ, NV, NY, OH, RI, VT and WA law requires the posting of the potential salary range for advertised jobs. Individual base pay is determined based on a variety of elements including market data, experience, skills, internal equity and other factors.
Our Goals for Diversity, Equity, and Inclusion
We are committed to creating a culture that promotes equity, respect, and advocacy for every HD Supply associate. We value the diversity of our people.
Equal Employment Opportunity
HD Supply is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
$17.9-21.5 hourly Auto-Apply 1d ago
Customer Service Representative
Fastsigns 4.1
Bilingual customer service job in Geneva, IL
Benefits:
Bonus based on performance
Opportunity for advancement
Paid time off
Training & development
Health insurance
Our ideal candidate for this position is someone who is outgoing, responsive, eager to learn and has the ability to build relationships. Great listening skills, documentation and organization are highly valued in candidates for this position. You will learn to prepare estimates, implement work orders and ensure timely delivery of finished orders. You will be involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center. We are not just looking for just anyone to fill this position, we are looking for someone that believes they are the best! We don't consider this position as an entry-level we consider the position a stepping stone for any individual who wants a career path and personal growth in their life.
RESPONSIBILITIES
Sells consultatively and makes recommendations to prospects and clients using various FASTSIGNS products
Follows up on new leads and referrals resulting from telephone, marketing, and email activity
Demonstrates the ability to carry on a business conversation with customers
Prepares estimates and establishes/maintains estimate follow-up procedures
Communicates with customers on order status and changes in the production schedule
Executes a variety of marketing functions, including database mailings, thank you cards, press releases, etc.
QUALIFICATIONS
High school diploma or GED required
Proficient computer and internet skills, including Microsoft Office suite
Strong verbal and written communication skills
Basic math skills
Strong organizational and time management skills
BENEFITS
Holidays
Paid Time Off (PTO)
Flexible Hours
Full Time / Part Time Hours Available
Opportunity for Advancement
Health Insurance
EMPLOYMENT TYPE
Full-time / Part Time
FASTSIGNS #104101
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.
Compensation: $18.00 - $20.00 per hour
At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities.
Are you ready to plan for your future? Discover your next career. Make your statement.
Learn more by exploring the positions offered by FASTSIGNS centers.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.
$18-20 hourly Auto-Apply 60d+ ago
Entry Level Customer Service and Sales Representatives
Skyline Management 4.4
Bilingual customer service job in Elgin, IL
With aggressive growth, expansion plans and ambitious goals, Skyline Management leads in strategic thinking and execution. Teamwork is the ability to work towards the vision by utilizing direct accomplishments toward organizational objectives. Comprised of problem solvers and strategic thinkers, they work united in the direction of their common goals. Their goals include reshaping loyalty in the retail industry, revolutionizing Fortune 100 marketing & sales programs for consumer loyalty and representing the top brands in home entertainment. At Skyline Management's commitment to teamwork helps them accomplish every goal set.
Job Description
Entry Level CustomerService and Sales Representatives are quickly promoted into leadership positions in which they are groomed for management.
Responsibilities in Entry Level CustomerService and Sales Include:
Assisting in the daily growth and development of our company
Assisting with efforts of new business acquisition
Expertly managing the needs of external customers
Developing strong leadership and interpersonal skills
Direct retail sales of goods or services to new prospects
Attending team meeting and sharing best practice with colleagues
The successful candidate will not only benefit from a guaranteed base salary, bonuses, uncapped commission structure, but will also have an exciting, fast-paced working atmosphere. On top of that, they will also receive superb career development opportunities.
FULL PAID TRAINING IS PROVIDED.
This is NOT a 100% commission job. Our reps are GUARANTEED a paycheck every week.
Our company does not participate in any door to door sales, business to business sales, multi-level marketing, telemarketing, inside sales, or cold calling. Everything we do is inside major retail stores.
Qualifications
Requirements
CustomerService, Sales,
Retail, or Marketing Experience? We are looking for the following
education/experience in our CustomerService / Sales / Business
Development position:
Must have outstanding communication skills
Be self-motivated
Competitive Mindset
Must be willing to work Full Time
Bachelor's Degree or Associate's Degree preferred but not required
Desire to develop oneself
Success-driven
Leadership
This is a FULL-TIME, ENTRY-LEVEL position.
Experience is not necessary but any background in the following is a huge plus:
-
CustomerService - Retail - Sales - Restaurant - Marketing -
Advertising - Public Relations - Management - Shift Lead or Team Lead
Additional Information
All your information will be kept confidential according to EEO guidelines.
$27k-36k yearly est. 3d ago
Customer Service Advisor - Jiffy Lube Multicare
Stonebriar Auto Services LLC
Bilingual customer service job in Beloit, WI
Job Description
We're seeking talented candidates for full-time and part-time Guest Service Advisor (also called CustomerService Advisor or CSA) positions at Jiffy Lube Multicare. Jiffy Lube is America's leader in vehicle preventive maintenance services with over 2,000 locations. We are Stonebriar Auto Services, America's fastest-growing Jiffy Lube franchise and we're hiring now!
The successful candidate will be responsible for conferring with our guests to determine or suggest the diagnostic and mechanical services which are needed for their vehicles. All work must be performed in a safe and efficient manner while providing an outstanding guest service experience and contributing to an energetic and fun working environment. A current and valid driver's license is required. Previous experience in an automotive service environment is preferred but not required.
All team members will receive a competitive wage and a generous discount on Jiffy Lube services including Multicare services (tires, brakes, repairs) at company cost and NO CHARGE for labor. Full-time team members are eligible for paid-time-off, health, dental, and optical insurance, life and disability insurances. Due to our growth, great career advancement opportunities are available too!
For immediate consideration, please complete our employment application. We look forward to hearing from you!
$28k-35k yearly est. 7d ago
Customer Services Advisor
Halfords
Bilingual customer service job in Elgin, IL
Apply now Job no: 562993 Work type: Part time, 12 hours per week Site: Elgin Business Area: Retail * Age 21+ ยฃ12.41 per hour * Under 21 ยฃ10.20 per hour Love all things motoring and cycling? Great with customers? Your knack with customers and boundless enthusiasm for cars and bikes is what will lead you to success in this role. Ideally, you'll already have some experience of fitting car parts and of cycle repair, even as a hobby. Either way, we have training in place to get you the skills you need - you'll be delivering market-leading standards of service, after all
You'll soon be working on customers' vehicles in our car park and on bikes in-store, helping us wow every customer. This role delivers a wide range of fitting services, including car parts fitting, technology fitting, cycle building and cycle servicing. We'll help you develop your practical problem-solving skills alongside your ability to work quickly and efficiently. Ideally, you already have Retail experience but if you can demonstrate experience of tailoring your approach in a customer focused sales environment, we can help you with the rest.
We invest heavily in training to give our colleagues skills to develop their careers, so whatever career path you want to follow and whatever pace you want to progress, we have the support here to help you make your ambitions a reality, whether it's in Retail or elsewhere in the Group.
We know that everyone has different priorities at different stages of their lives, so we offer a wide range of rewards and benefits. As well as holiday and contributory pension, you can expect to enjoy:
* 25% off most of our products in Halfords Retail stores and online
* Amazing discounts of up to 50% on your garage bills at Halfords Autocentre
* Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies
* At least 25% colleague discount at Tredz
* Life Assurance
* Uniform
* Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
* Employee assistance programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week
* Fantastic Trade Price Bike Scheme - buy one bike per year from a range of bikes which have been significantly reduced
* Option to join our Sharesave scheme: save to purchase shares at a 20% discount
* Cycle2Work scheme
* Wagestream - a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy-day fund for the future
* Health Cash Plan - claim cash back towards your healthcare costs and get access to health and well-being services
To be successful in this role you will need:
* Experience of delivering great customerservice, ideally in a retail sales environment
* A proactive approach to helping customers and understanding their needs
* Problem solving skills
* Availability to work on a rota basis, including weekends
Ideally, you'll also have the following:
* Some knowledge and skills in car parts fitting and cycle repair
* Some experience of working towards and achieving sales targets
We're in an exciting chapter - rapidly growing our business with a focus on motoring services and electric mobility. We're the UK's leading retailer of motoring and cycling products and services, and the UK's largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.
Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.
$28k-34k yearly est. 7d ago
Call Center Representative
Cellular Sales 4.5
Bilingual customer service job in Roscoe, IL
Cellular Sales
Call Center Representative
CustomerService | Business Development
Cellular Sales is Growing!
Are you determined to grow your job into a career, in a fast-paced thriving environment? Cellular Sales is the one, a company that provides a rewarding career with a family atmosphere. You bring the desire to achieve and an exceptional attitude. Cellular Sales will provide benefits, development, and a culture that values diversity and inclusion. Are you ready to take control of your income and represent the best?
We're Verizon's premier retail partner and have received multiple Agent of the Year awards. With nearly 800 stores across 40 states, we have 30-year reputation for providing unmatched in-person customer experiences. We're always expanding and looking for smart, driven, positive people to join our team of 7,000+.
Summary/Objective
Provide ongoing support to the current sales force. Ideal candidates will be creative and analytical. Should seek to build off of current foundation, and improve procedures and methods already in place. Candidates should be able to take feedback and criticism to improve productivity.
Essential Functions
1. Follow up on distributed leads
2. Generate store traffic and contribute to the markets success
3. Handle customer inquiries both by phone and text
4. Support sales force by generating sales leads
5. Follow communication scripts when handing different topics
6. Research required information using available resources
7. Provide customers with product and service information
8. Candidates should be able to take feedback and criticism to improve productivity and character
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Competencies
1. Attention to Detail: Taking responsibility for a thorough and detailed method of working. Oral Communication: Shaping and expressing ideas and information in an effective manner.
2. Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals.
3. Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines.
4. Written Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology.
Supervisory Responsibility
This position has no supervisory responsibilities.
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands
Must be able to sit for long periods of time
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.
Position Type/Expected Hours of Work
This is a full-time position. Monday - Friday.
Travel
No travel is expected for this position.
Required Education and Experience
High School diploma or GED
Preferred Education and Experience
1. Previous office experience
2. Proficient in Microsoft Office
3. Knowledge of customerservice principles and practices
4. Experience in a call center or customerservice environment
5. Data entry and typing skills (including 10 key)
Additional Eligibility Qualifications (Knowledge, Skills, Abilities)
1. Positive attitude
2. High school diploma or equivalent; college degree preferred
3. Minimum two years of related work experience
4. Effective communication skills
5. Interest and understanding of technology products and services
6. Business ownership mentality
AAP/EEO Statement
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Compensation
$16/hr + Commission
$16 hourly Auto-Apply 22d ago
Customer Service Agent
Primary Staffing
Bilingual customer service job in Saint Charles, IL
We are seeking a bilingual (English and Spanish) individual who excels in customerservice to assist our suppliers and walk-in clients. This versatile role also involves maintaining cleanliness in the work area and assisting with miscellaneous tasks on the production floor.
Responsibilities:
Provide exceptional customerservice to both suppliers and walk-in clients, communicating fluently in both English and Spanish.
Maintain a clean and organized work area.
Assist with various requests and tasks on the production floor as needed.
Handle customer inquiries and resolve issues with a positive, helpful attitude.
Collaborate with the production team to ensure smooth operations and client satisfaction.
Manage and organize documentation related to customer interactions.
Requirements:
Fluency in both English and Spanish.
Strong customerservice skills with a friendly and professional demeanor.
Ability to multitask and manage time effectively.
Willingness to perform cleaning duties and assist with various production tasks.
Capable of working in a fast-paced environment.
If you are bilingual, have a passion for customerservice, and are willing to contribute to various aspects of our production operations, this role offers a unique opportunity to be an integral part of our team.
$26k-33k yearly est. 60d+ ago
Client Specialist- South Barrington Arboretum
Knitwell Group
Bilingual customer service job in South Barrington, IL
About us
Talbots is a leading omni-channel specialty retailer of women's clothing, shoes and accessories. Established in 1947, we are known for modern classic style that's both timeless and timely, fine quality craftsmanship and gracious service. At Talbots relationships are the key to our business, we hire individuals who bring new ideas to the table, understand smart risk taking and can enhance an already thriving culture. With a commitment to offer modern classic style for every body type, through a full range of sizes, inclusive to every woman in your life.
What We Offer:
Growth! Here at Talbots our goal is to give you the tools to grow beyond this position and into the next.
Incentive Opportunities
Benefits: Comprehensive benefits packages accessible to both full time and eligible part time employees. To learn more, visit our We Care page.
Generous Discount: 50%, 60% & 70% Merchandise Discount off Talbots and Haven Well Within.
Other Perks: Referral Incentive Program, discounts on travel, shopping, concerts and more.
What we Value โWE CAREโ:
We Win as a team and are dedicated to ensuring and applauding each other's success.
We Encourage creativity, innovation and smart risk-taking.
We are Committed to building relationships with our customers and associates by knowing, serving, and delighting them.
We Act with integrity, transparency, candor, and respect.
We Respect, honor and value diversity and are invested in cultivating a dynamic and inclusive culture.
We Embrace community by bringing positive change to those we live and work in.
Who You Are:
Demonstrate selling competence, styling expertise and possess a love of fashion.
Driven to create, build and cultivate relationships.
Possess a strong ambition and passion for achieving goals, both as an individual and as a member of the store team and thrives in a team environment.
Demonstrates excellent verbal communication skills and a high level of integrity.
Possess the technological competency to navigate a computer/iPad/handheld system.
Have strong organizational skills and the ability to multi-task in a fast paced, ever-changing environment.
Able to work cooperatively in a diverse work environment.
Comfortable climbing ladders, moving around regularly, and standing for extended periods of time.
Able to bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs.
Have open availability of (15 to 20) hours per week.
Flexible availability based on the needs of the business including evenings, weekends, and holidays.
What You'll Do:
Provide an exceptional and meaningful customerservice experience that promotes the product and builds brand relationships.
Take an active role in assisting the management team to build store business.
Support all service enhancers to build strong relationships including active use of Concierge.
Service multiple customers at a time, multi-task and/or handle projects simultaneously.
Be aware of fashion trends and seek information about all new arrivals, including product knowledge about fit, color, fashion etc.
Use product knowledge and fashion expertise to create outfits for customers and suggest items to match their needs.
Maximize individual performance by participating in learning opportunities, accepting direction, coaching and feedback.
Achieve sales and service metrics in key measurable areas including: clientelling/outreach, appointment setting and Talbots Classic Awards.
Complete projects as assigned including operational assignments: filling orders, replenishment, recovery etc.
Note: This position description is intended to describe the general nature of work being performed by associates assigned to this job. It is not intended to be inclusive of all duties and responsibilities and is subject to change.
Location:
Store 01245 South Barrington-South Barrington,IL 60010Position Type:Regular/Part time
Pay Range:
$15.00 - $18.75 Hourly USD
Equal Employment Opportunity
The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact my ***************************. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company's business. The Company will not revoke or alter a job offer based on an applicant's request for reasonable accommodation.
$15-18.8 hourly Auto-Apply 37d ago
Call Center Representative
Stillman Bank
Bilingual customer service job in Stillman Valley, IL
Full-time Description
ABOUT US
Stillman Bank is a local, community bank founded in 1882. Started in Stillman Valley, IL, we have grown to 6 locations throughout Ogle and Winnebago counties. Our organization is owned by shareholders and shareholder families, some of which span back 3 generations.
WHAT WE DO:
We provide comprehensive financial solutions that support the well-being of our customers and strengthen the communities we serve.
HOW WE DO IT:
Remain committed
Take Ownership
Build Relationships
Cultivate Growth
Be Intentional
WHY WE DO IT:
We will grow our legacy as a strong, stable, independent community bank where customers want to bank, individuals want to work, and shareholders want to invest.
ABOUT THE ROLE
The Call Center Representative promotes a positive banking experience for telephone customers by resolving their concerns and providing assistance, guidance and information concerning their accounts, as well as other available banking products and services.
You will:
ยท Establish a positive banking experience for customers by responding to calls in a quick, courteous and friendly manner.
ยท Listen attentively to customer questions, problems or concerns, asking appropriate questions for clarification in order to achieve a clear understanding of the issue. Provide answers and respond appropriately in a patient, thoughtful manner.
ยท Maintain a working knowledge of bank operations, products, services and policies, including electronic-based applications, and communicate information to customers in clear and simple terms.
ยท Communicate accurate customer information and issues to subsequent bank personnel when transferring a customer call, thereby eliminating the need for customers to repeat their circumstances multiple times.
ยท Resolve customer complaints by investigating and researching complicated issues and respond back to the customer the same day.
ยท Keep supervisor informed of significant issues and documents such on the Quality Control Report.
ยท Demonstrate sound judgment and exercise discretion while resolving issues and problems.
ยท Seek opportunities to promote and sell additional banking products and services to telephone customers.
ยท Call new account customers after a reasonable amount of time has passed since their initial visit, to follow-up on their satisfaction with their banking experience, and to identify any service issues that may exist. Refer service deficiencies to other appropriate staff for resolution and documents issues on the Quality Control Report.
ยท Review and verify the accuracy of data maintenance related to deposit and individual retirement accounts.
ยท Enter and retrieve customer data using applicable software.
ยท Prepare reports and correspondence as needed.
ยท Support the overall objectives of the bank.
ยท Perform other duties or functions as assigned.
This is an in-office position working 40 hours per week in a typical office environment. Significant standing and walking required. Some lifting up to 50 pounds required for coin bags. Significant use of hands for cash handling tasks. Requires the ability to operate numerous types of office equipment such as computers, keyboards, printers, scanners, fax machines, copiers, calculators, cash and coin sorting equipment and telephones. Occasional lifting, carrying bending, kneeling, stretching and stooping required. Requires the ability to spend significant time reading paper documents and computer screens.
Requirements
ABOUT YOU
ยท Associate Degree in finance or banking preferred along with some experience in a customerservice banking environment. In lieu of a formal degree, two or more years of appropriate experience in banking and customerservice.
ยท Previous experience in an inbound call center environment is desirable.
ยท Skilled in the use of computer data entry and retrieval systems, as well as Microsoft Office applications.
ยท Effective verbal and listening skills required. Friendly, patient, courteous and professional demeanor when speaking with a customer or the public is essential.
ABOUT COMPENSATION AND BENEFITS
We believe our employees are our greatest asset and deserve competitive pay and benefits. We regularly review our compensation and align our ranges with market data for our geography, industry, and institution size. Paid time off is available upfront, including paid vacation time, paid flex (personal) time, paid volunteer time off, paid time for wellness visits and 11 paid holidays. We partner with Blue Cross Blue Shield of Illinois to offer 2 health plans, dental insurance, and vision insurance. The bank pays for short-term disability, long-term disability, and life insurance on your behalf. You can purchase additional life insurance for yourself, a spouse, or dependents at a group rate. Discretionary 401k match and profit-sharing contributions are made on your behalf once you have met the eligibility requirements.
EEO Statement:
Stillman Bank is an Equal protected by applicable federal, state, or local law, including but not limited to: race, color, religion, sex, gender identity, sexual orientation, pregnancy, age, national origin, physical or mental disability, military or veteran status, genetic information, or any other protected classification. Opportunity Employer. We will consider applicants for our positions without regard to any category
Salary Description $16.00 - $19.00
$28k-37k yearly est. 60d+ ago
Call Center Representative
Murgado Automotive Group 4.0
Bilingual customer service job in Barrington, IL
Job DescriptionMotor Werks, a distinguished member of the prestigious Murgado Automotive Group, is renowned for delivering exceptional automotive experiences to customers across Illinois. As a leader in the automotive industry, we represent top brands and uphold a standard of excellence in customerservice and satisfaction.
Motor Werks is seeking a friendly and professional Receptionist to join our team and serve as the first point of contact for our valued customers and guests. As the face of our dealership, you will play a crucial role in providing outstanding customerservice and creating a positive impression of our brand.
Key Responsibilities:Answer and direct incoming calls to the appropriate departments or individuals.Manage the dealership's main email account and respond to inquiries promptly and courteously.Schedule appointments and assist customers with service inquiries or requests.Maintain cleanliness and organization of the reception area and conference rooms.Assist with administrative tasks, including data entry, filing, and document management.Collaborate with various departments to ensure smooth communication and customerservice delivery.
Qualifications:High school diploma or equivalent; additional certification in office administration or related field is a plus.Previous experience as a receptionist or in a customerservice role preferred.Excellent communication and interpersonal skills, with a friendly and professional demeanor.Strong organizational skills and attention to detail.Proficiency in Microsoft Office Suite (Word, Excel, Outlook).Ability to multitask and prioritize tasks effectively in a fast-paced environment.Positive attitude and willingness to learn and grow within the organization.
Benefits:Competitive salary commensurate with experience.Comprehensive benefits package, including health insurance and retirement plans.Opportunities for professional development and career advancement within the Murgado Automotive Group.Supportive work environment with a focus on teamwork and collaboration.
If you are a motivated individual with a passion for customerservice and a desire to join a dynamic team, we encourage you to apply for the Receptionist position at Motor Werks. Please submit your resume and cover letter outlining your relevant experience and qualifications!Opportunities for commission available in addition to salary.
Murgado Automotive Group is an equal opportunity employer. Murgado Automotive Group does not discriminate in employment on account of race/ethnicity, color, religion, national origin, gender, sexual orientation/transgender status, age disability, martial/parental status, citizenship status, military status, political affiliation and/or beliefs, pregnancy, order of protection status or other non-merit status.
We are an employer who participates in the E-verify program with the Department of Homeland and Security.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
$26k-31k yearly est. 17d ago
Client Services Rep/Career Planner/Recruiter
Sustainable Staffing Inc.
Bilingual customer service job in Harvard, IL
Immediately hiring for a bi-lingual client service representative, career planner or recruiter. We're looking for someone comfortable working in a fast-paced office. Responsibilities include: placing candidates in well-matched employment opportunities, passionately connecting people with the right careers, handling the needs of customers and assisting them.
Includes holiday pay, paid time off, and generous benefits.
$29k-41k yearly est. 16d ago
Customer Service Advisor - Jiffy Lube Multicare
Stonebriar Auto Services LLC
Bilingual customer service job in Huntley, IL
Job Description
We're seeking talented candidates for full-time and part-time Guest Service Advisor (also called CustomerService Advisor or CSA) positions at Jiffy Lube Multicare. This position has a base plus commission. Jiffy Lube is America's leader in vehicle preventive maintenance services with over 2,000 locations. We are Stonebriar Auto Services, America's fastest-growing Jiffy Lube franchise and we're hiring now!
The successful candidate will be responsible for conferring with our guests to determine or suggest the diagnostic and mechanical services which are needed for their vehicles. All work must be performed in a safe and efficient manner while providing an outstanding guest service experience and contributing to an energetic and fun working environment. A current and valid driver's license is required. Previous experience in an automotive service environment is preferred but not required.
All team members will receive a competitive wage and a generous discount on Jiffy Lube services including Multicare services (tires, brakes, repairs) at company cost and NO CHARGE for labor. Full-time team members are eligible for paid-time-off, health, dental, and optical insurance, life and disability insurances. Due to our growth, great career advancement opportunities are available too!
For immediate consideration, please complete our employment application. We look forward to hearing from you!
$28k-34k yearly est. 16d ago
Call Center Representative
Cellular Sales Verizon Authorized Retailer 4.5
Bilingual customer service job in Roscoe, IL
Call Center Representative
CustomerService | Business Development
Cellular Sales is Growing!
Are you determined to grow your job into a career, in a fast-paced thriving environment? Cellular Sales is the one, a company that provides a rewarding career with a family atmosphere. You bring the desire to achieve and an exceptional attitude. Cellular Sales will provide benefits, development, and a culture that values diversity and inclusion. Are you ready to take control of your income and represent the best?
We're Verizon's premier retail partner and have received multiple Agent of the Year awards. With nearly 800 stores across 40 states, we have 30-year reputation for providing unmatched in-person customer experiences. We're always expanding and looking for smart, driven, positive people to join our team of 7,000+.
Summary/Objective
Provide ongoing support to the current sales force. Ideal candidates will be creative and analytical. Should seek to build off of current foundation, and improve procedures and methods already in place. Candidates should be able to take feedback and criticism to improve productivity.
Essential Functions
1. Follow up on distributed leads
2. Generate store traffic and contribute to the markets success
3. Handle customer inquiries both by phone and text
4. Support sales force by generating sales leads
5. Follow communication scripts when handing different topics
6. Research required information using available resources
7. Provide customers with product and service information
8. Candidates should be able to take feedback and criticism to improve productivity and character
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Competencies
1. Attention to Detail: Taking responsibility for a thorough and detailed method of working. Oral Communication: Shaping and expressing ideas and information in an effective manner.
2. Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals.
3. Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines.
4. Written Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology.
Supervisory Responsibility
This position has no supervisory responsibilities.
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands
Must be able to sit for long periods of time
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.
Position Type/Expected Hours of Work
This is a full-time position. Monday - Friday.
Travel
No travel is expected for this position.
Required Education and Experience
High School diploma or GED
Preferred Education and Experience
1. Previous office experience
2. Proficient in Microsoft Office
3. Knowledge of customerservice principles and practices
4. Experience in a call center or customerservice environment
5. Data entry and typing skills (including 10 key)
Additional Eligibility Qualifications (Knowledge, Skills, Abilities)
1. Positive attitude
2. High school diploma or equivalent; college degree preferred
3. Minimum two years of related work experience
4. Effective communication skills
5. Interest and understanding of technology products and services
6. Business ownership mentality
AAP/EEO Statement
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Compensation
$16/hr + Commission
How much does a bilingual customer service earn in Rockford, IL?
The average bilingual customer service in Rockford, IL earns between $26,000 and $41,000 annually. This compares to the national average bilingual customer service range of $26,000 to $39,000.
Average bilingual customer service salary in Rockford, IL