Bilingual customer service jobs in Scranton, PA - 265 jobs
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Bilingual Customer Service
Customer Service Representative
Account Services Specialist
Call Center Representative
Enrollment Representative
Dispute Specialist
Reservations Agent
Customer Services Coordinator
Customer Service Representative
E.S. Kluft & Company
Bilingual customer service job in Hazleton, PA
E.S. Kluft & Company
The Standard of Luxury and Comfort
We're seeking a highly qualified, collaborative, professional, knowledgeable, and results-driven CustomerService Representative to support our growing mattress manufacturing company.
Future employees will have the opportunity to join Health, Vision, Dental, and Life Insurance on the first of the month following the date of hire. We offer 10 holidays, vacation, sick pay, and 401k employer match
E.S. Kluft & Company is known for a long story of building only the best mattress in the U.S.! We are the company of choice for luxurious high-quality mattresses and want to be the employer of choice for your next career employment opportunity.
JOB PURPOSE
The CustomerService Representative is responsible for providing effective customerservice for all customers and assist in processing orders, RGA's, warranty claims and respond to product related questions. Works with Production, Sales and Accounting personnel to provide excellent customerservice and resolve customer issues.
MAIN DUTIES & RESPONSIBILITIES
Provides excellent quality service that meets or exceeds the needs of our customers by timely responding to customer questions and resolving issues that may develop.
Responds to customer inquiries in a positive manner.
Researches customer issues and interfaces with Production, Sales and Accounting personnel to resolve any and all problems that may occur.
Tracks all issue, errors and returns and ensures all issues, errors, and returns are completely closed or resolved.
Processes Electronic Data Interchange (EDI) orders from customers.
Assists with Returns and Warranty processes as required.
Assists with answering incoming calls within the company as may be required.
Assists CustomerService Manager with special projects as required.
KPIs
Maintain excellent customer relations and timely resolve issues.
DIRECT REPORTS
None
QUALIFICATIONS
At least 3 years CustomerService experience preferably within an order entry or order fulfillment role in the manufacturing industry.
Experience with Customer Returns and Warranty
Professional and effective communication skills (verbal and written).
Ability to organize work and achieve daily tasks
High school graduate
Computer literate (Microsoft Office: Word, Excel, Email, etc.)
Ability to perform general math calculations
Self-motivated and able to work with little supervision.
$28k-36k yearly est. 1d ago
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Client Enrollment Representative
Rocksteady Promotions
Bilingual customer service job in Shavertown, PA
As one of the tristate area's leading marketing & consulting firms, we have established our reputation for being dedicated to people and purpose. We are seeking motivated, career-focused individuals to join our growing team of Client Enrollment Representatives, who will assist in driving Arcadia's clean energy campaign. You'll assist residents in understanding renewable energy options and support them in making eco-friendly decisions. If you're ready to grow and give back, we'd love to meet you.
As a Client Enrollment Representative, you'll go through structured training to support Arcadia's clean energy services. You'll assist residents through outreach channels, provide clear information, and help them make more sustainable choices.
*Role Requirements for a Client Enrollment Representative:*
* Reach out to residents through approved channels to present and share easy-to-understand information about Arcadia's clean energy services.
* Help customers get started by answering questions, walking them through service options, and offering friendly support.
* Represent Arcadia's mission with a positive attitude, professionalism, and a genuine desire to help communities go green.
* Collaborate with your team to meet outreach goals, share ideas, and keep campaign efforts organized, upbeat, and effective.
* Maintain clear and accurate records of customer interactions to support campaign tracking, service improvements, and team coordination.
* Offer ideas and feedback to help make Arcadia's outreach even more impactful and customer-friendly.
*What's in It for You as a Client Enrollment Representative?*
* Hands-on experience supporting Arcadia's clean energy outreach.
* Room to grow into leadership or marketing roles.
* A supportive team that values learning and celebrates wins.
* A chance to make a real impact by helping communities go green.
*Qualities That Set You Apart as an Enrollment Representative:*
* High school diploma or GED required; college coursework in communications, marketing, or environmental studies is a plus.
* 1+ years of experience in customerservice, outreach, sales, or support roles-especially in fast-paced or mission-driven environments.
* Clear, confident communication skills and a friendly, professional attitude that help build trust with customers and teammates.
* Customer-first mindset, with a genuine interest in helping others understand Arcadia's clean energy services and make informed choices.
* Positive energy, reliability, and a team-oriented approach, with a strong desire to contribute to Arcadia's mission and campaign success.
This is a full-time, commission-based position with an on-target earnings range of $42,000-$62,000 annually.
$42k-62k yearly 4d ago
Account Services Specialist
Bakertilly 4.6
Bilingual customer service job in Clarks Summit, PA
Baker Tilly is a leading advisory, tax and assurance firm, providing clients with a genuine coast-to-coast and global advantage in major regions of the U.S. and in many of the world's leading financial centers - New York, London, San Francisco, Los Angeles, Chicago and Boston. Baker Tilly Advisory Group, LP and Baker Tilly US, LLP (Baker Tilly) provide professional services through an alternative practice structure in accordance with the AICPA Code of Professional Conduct and applicable laws, regulations and professional standards. Baker Tilly US, LLP is a licensed independent CPA firm that provides attest services to its clients. Baker Tilly Advisory Group, LP and its subsidiary entities provide tax and business advisory services to their clients. Baker Tilly Advisory Group, LP and its subsidiary entities are not licensed CPA firms.
Baker Tilly Advisory Group, LP and Baker Tilly US, LLP, trading as Baker Tilly, are independent members of Baker Tilly International, a worldwide network of independent accounting and business advisory firms in 141 territories, with 43,000 professionals and a combined worldwide revenue of $5.2 billion. Visit bakertilly.com or join the conversation on LinkedIn, Facebook and Instagram.
Please discuss the work location status with your Baker Tilly talent acquisition professional to understand the requirements for an opportunity you are exploring.
Baker Tilly is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, gender identity, sexual orientation, or any other legally protected basis, in accordance with applicable federal, state or local law.
Any unsolicited resumes submitted through our website or to Baker Tilly Advisory Group, LP, employee e-mail accounts are considered property of Baker Tilly Advisory Group, LP, and are not subject to payment of agency fees. In order to be an authorized recruitment agency ("search firm") for Baker Tilly Advisory Group, LP, there must be a formal written agreement in place and the agency must be invited, by Baker Tilly's Talent Attraction team, to submit candidates for review via our applicant tracking system.
Job Description:
Responsibilities:
The Account Services Specialist is responsible for providing administrative and client service support on a variety of client benefits administration initiatives, such as:
Entering reimbursement account claim data to benefits system
Answering participant telephone inquiries
Supporting participant email/ticket inquiries
Serving as an escalation contact for contact center agents
Analyzing participant claims submissions
Reviewing and closing open participant cases
Coordinating enrollment and inquiries with client partners
Occasional travel to client site
Qualifications:
A successful candidate will have 1-3 years of experience in the customerservice, data processing, human resources or insurance-related fields. Bachelor's degree preferred
Proficiency with MS Office programs. particularly Excel, Word and Outlook
Excellent customerservice skills are required, as the position will interface with consumers and external clients
Strong organizational and communications abilities are critical to success in this position, as team members are expected to manage multiple priorities and work with a moderate amount of supervision and interface directly with clients
A valid driver's license is required
$48k-75k yearly est. Auto-Apply 25d ago
Customer Service Representative
Raymour & Flanigan Furniture 4.6
Bilingual customer service job in Scranton, PA
Who we are: With Raymour and Flanigan, you'll quickly learn that our core beliefs are about you! We believe that if we treat our associates well, they will treat our customers well. We will continually ask you to think outside of the box to raise the bar in our business and we will do the same for you! It's why we pride ourselves on having the most competitive and comprehensive compensation packages in the furniture industry. This includes health benefits, 401k with company match plus profit sharing, cross training, annual breakfast prepared by our owners and so much more!
What you'll do:
As a CustomerService Representative, you will play an important role in the lifecycle of every customers' purchase. You bridge the gap between the dream and the reality by assisting customers with scheduling their deliveries, managing payments and skillfully acknowledging customer questions and concerns. You will work independently and on a small team to ensure our vision of enhancing the customer shopping experience is continually strengthened.
What we need from you is:
* Consistently to provide genuine, friendly, personable and professional service.
* Effective communication, interpersonal and organizational skills in person and on the phone.
* Demonstrate excellent listening skills and the ability to multi-task within a fast-paced service environment.
* Proactively resolve escalated customer issues.
* Support sales and operations team members to go above and beyond by advocating for every customer's concerns and requests.
* Flexibility to work a retail schedule that includes days, nights, weekends, holidays, and events.
We can't wait to get to know you!
For a more detailed look into this role click here
or copy and paste the following link if using a mobile device
************************************************************************************************************************************
Raymour & Flanigan supports an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.
We are strongly committed to inclusivity and diverse workforce. We are committed to a discrimination free workplace where associates are treated with respect and dignity. To achieve this, we do not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law.
Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future.
Raymour & Flanigan proudly supports a drug and smoke free work environment.
Customerservice representative Customer support Call center Customer satisfaction Problem-solving Communication skills Customer inquiries Ticketing system Customer complaints Conflict resolution Product knowledge Order processing Service inquiries Multitasking Active listening Empathy Resolution time Customer feedback Service excellence Escalation management Chat support Email support CRM (Customer Relationship Management)
$27k-34k yearly est. 17d ago
Customer Service Representative - Scranton, PA
Kedia Corporation
Bilingual customer service job in Scranton, PA
Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field
Job Description
Tasks
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Tools
used in this occupation:
Autodialers
- Autodialing systems; Predictive dialers
Automated attendant systems
- Voice broadcasting systems
Automatic call distributor ACD
- Automatic call distribution ACD system
Scanners
Standalone telephone caller identification
- Calling line identification equipment; Dialed number identification systems DNIS
Technology
used in this occupation:
Contact center software
- Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email
Customer relationship management CRM software
- Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM
Electronic mail software
- Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook
Network conferencing software
- Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat
Spreadsheet software
- Microsoft Excel
Knowledge
Customer and Personal Service
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Clerical
- Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
English Language
- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Qualifications
Skills
Active Listening
- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking
- Talking to others to convey information effectively.
Service Orientation
- Actively looking for ways to help people.
Persuasion
- Persuading others to change their minds or behavior.
Reading Comprehension
- Understanding written sentences and paragraphs in work related documents.
Critical Thinking
- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Writing
- Communicating effectively in writing as appropriate for the needs of the audience.
Coordination
- Adjusting actions in relation to others' actions.
Social Perceptiveness
- Being aware of others' reactions and understanding why they react as they do.
Negotiation
- Bringing others together and trying to reconcile differences.
Abilities
Oral Comprehension
- The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression
- The ability to communicate information and ideas in speaking so others will understand.
Speech Clarity
- The ability to speak clearly so others can understand you.
Speech Recognition
- The ability to identify and understand the speech of another person.
Written Expression
- The ability to communicate information and ideas in writing so others will understand.
Near Vision
- The ability to see details at close range (within a few feet of the observer).
Problem Sensitivity
- The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Written Comprehension
- The ability to read and understand information and ideas presented in writing.
Deductive Reasoning
- The ability to apply general rules to specific problems to produce answers that make sense.
Inductive Reasoning
- The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Additional Information
If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
$28k-36k yearly est. 3d ago
Customer Service Representative
Redner's Jobs
Bilingual customer service job in Scranton, PA
CustomerService Manager
DEPARTMENT: Front End
REPORTS TO: Store Director/Bookkeeper
FLSA STATUS: Non-Exempt
To provide and maintain high standards of customerservice throughout the front end operations. To supervise and direct all front end personnel and activities.
ESSENTIAL JOB FUNCTIONS:
1) Promote customer goodwill by providing high standards of customerservice.
2) Supervise and schedule activities of front-end personnel to ensure consistent application of high customer courtesy standards.
3) Prepare and maintain effective work schedules for front-end personnel to keep customer inconvenience to a minimum.
4) Enforce store policy as it relates to front end operations and assist store managers with discipline of front end associates who fail to abide by company policies and procedures.
5) Delegate responsibilities to cashiers as prescribed by store management.
6) Conduct training programs for new associates, as well as associates already on board.
7) Assist cashiers with price checks.
8) Keep store management and scan coordinator informed of all pricing problems.
9) Assist customers with returned merchandise, over rings, and overcharges.
10) Approve customer checks and enforce check cashing policies.
11) Maintain a regular cleaning schedule and overall good housekeeping of the front end.
12) Order and control front end supplies (register paper, ribbons, etc.)
13) Greet and customers and be observant of people in the store.
14) Abide by all company policies as stated in the Employee Handbook.
SUPPLEMENTAL JOB FUNCTIONS:
1) Provide for proper staffing of Service Center and provide proper training for Acting CustomerService Supervisor.
MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
1) Strong oral and written communication skills for dealing with customers, employees, and Vendors.
2) Strong analytical and mathematics skills for conducting accurate audits.
3) Must be knowledgeable in federal and state child labor laws regarding employment of individuals under the age of 18.
$28k-36k yearly est. 60d+ ago
Call Center Representative
Dermdox Group
Bilingual customer service job in Sugarloaf, PA
The Call Center Representative you are the first point of contact between our current patients and potential new patients. You are responsible for handing patient inquires, scheduling appointment and ensuring a positive customer experience.
Essential Functions:
Answering phone calls and making patient appointments
The call center representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each call
Notify management of any customer complaints
Document conversations with each customer in our EMR system
Processing payments via phone
Verify/update patient information when scheduling a new patient or existing patient
Check voicemails frequently throughout the day and return patient calls accordingly
Conduct research to provide answers for customers to resolve their issues
Work cross functionally with the practice management team to ensure accurate scheduling.
Handle difficult situations tactfully
Work incoming/ outgoing referrals
Comply with HIPAA Requirements
All other duties assigned ‘
Requirements
Education, Skills, and Experience:
High School Diploma or GED required
1-3 years of medical office experience
Excellent Computer (basic competency, excel, email, etc.) and typing skills required
Must demonstrate good oral, listening, and written communication skills in English and, if applicable, in Spanish or another second language.
Ability to multitask, learns and assimilate new information and adapt to practice changes quickly.
Exceptional organizational skills
Physical Requirements:
Prolonged periods sitting at a desk and working on a computer.
Must be able to lift a minimum of 15 pounds at times.
$27k-35k yearly est. 22d ago
Customer Service Representative - State Farm Agent Team Member
Elizabeth Cavallin Rushefski-State Farm Agent
Bilingual customer service job in Old Forge, PA
Job DescriptionBenefits:
Bonus based on performance
Opportunity for advancement
Paid time off
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.
Responsibilities
Establish customer relationships and follow up with customers, as needed.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
Maintain a strong work ethic with a total commitment to success each and every day.
As an Agent Team Member, you will receive...
Hourly pay plus commission/bonus
Paid time off (vacation and personal/sick days)
Flexible hours
Growth potential/Opportunity for advancement within my agency
Hiring Bonus
Requirements
Interest in marketing products and services based on customer needs
Excellent communication skills - written, verbal and listening
People-oriented
Detail oriented
Proactive in problem solving
Able to learn computer functions
Ability to work in a team environment
If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
$28k-36k yearly est. 2d ago
Customer Service Representative - State Farm Agent Team Member
Jennifer West-State Farm Agent
Bilingual customer service job in Wilkes-Barre, PA
Job DescriptionBenefits:
Hourly Plus Commission
Bonus based on performance
Competitive salary
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development
ROLE DESCRIPTION:
As a CustomerService Representative - State Farm Agent Team Member with Jennifer West - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customerservice skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Answer customer inquiries and provide policy information.
Assist customers with policy changes and updates.
Process insurance claims and follow up with customers.
Maintain accurate records of customer interactions.
QUALIFICATIONS:
Communication and interpersonal skills.
Detail-oriented and able to multitask.
Previous customerservice experience preferred.
$28k-36k yearly est. 7d ago
Reservations Agent
Mount Airy Casino Resort 3.8
Bilingual customer service job in Mount Pocono, PA
The Reservations agent is responsible for answering guest calls, making reservations accommodations for the hotel and its amenities, promotions and events, ensuring superior service to all guests and patrons of the Hotel/Casino. All duties are to be performed within the guidelines of the Mount Airy Casino Resort policies and procedures, Internal Control standards and Pennsylvania Gaming Control Board regulations.
Essential Job Functions:
Responsible for answering guest calls and making reservations for the hotel and its amenities, promotions and events, including entering guest responses to direct mail offers. Responsible for entering reservations received from Marketing Ops Representatives.
Responsible for servicing all incoming calls through the Communications Center System, including routing calls, taking messages, paging guests and making announcements.
Adheres to established call scripts and service standards and ensures strict adherence to telephone etiquette.
Obtains all pertinent information to handle calls accurately and ensures the accuracy of reservations and responses made.
Adheres to the current status and/or sell rate when making reservations.
Routinely provides alternatives dates and cross sell dates to guests.
Maintains knowledge of property, hotel, events and promotions to assist with guest inquiries.
Provides wake-up calls appropriately and timely upon request.
Adheres to non-registered guest policies.
Ability to issue complimentaries in accordance with the approved comp matrix.
Proficient in using the LMS, ARTS and ACSC systems to enter reservations and provide confirmations.
Performs telemarketing functions when assigned.
Ensures guest/customer needs are met and service is provided in a quick and efficient manner.
Promotes positive guest, employee and public relations at all times.
Responsible for the quality, consistency and presentation of all products and services delivered to guests.
Must be able to handle multiple tasks.
Assists in the training of new hires.
Assists in other projects and handles job tasks as deemed appropriate; Attends meetings as necessary.
Meets attendance guidelines and adheres to regulatory, departmental and company policies.
Qualifications
Essential Requirements:
Must be able to perform each of the essential functions and responsibilities satisfactorily.
Must be a minimum 18 years of age or older upon employment.
High School Diploma or equivalent required.
One to three years of Reservations/ Call Center experience preferred.
Proficient computer/PC skills, including Microsoft Office, LMS, ARTS and ACSC systems.
Strong knowledge of property management, reservations and player tracking systems preferred.
Possesses excellent customerservice, organizational, communication and multi-tasking skills.
Strong interpersonal qualities.
Flexible to work any scheduled shifts and/or days, including weekends and holidays.
Ability to perform basic calculations.
Must be able to be approved for and maintain a valid Pennsylvania Gaming License, if necessary.
ADA Requirements:
The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described are representative of those an employee encounters while performing the essentials functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions.
Must be able to stand, walk and move through all property areas. Must be able to stand or sit for long periods.
Maintain physical stamina and proper mental state of mind to work under pressure in a fast paced environment and effectively deal with guests, management, employees and members of the business community.
Adequate manual dexterity to operate office equipment and engage in light lifting.
Other Skills/Abilities:
Must be able to handle exposure to areas where smoking is permitted.
Must be able to speak, read, write and understand English. Must have oral and aural acuity and ability to respond to cues.
Employment is contingent upon a favorable outcome of a background investigation and drug screening.
The Mount Airy Casino Resort is committed to achieving full equal opportunity without discrimination based on race, religion, color, sex, national origin, politics, marital status, physical disability, age or sexual orientation.
Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing need of the organization.
$26k-29k yearly est. 11d ago
CUSTOMER SERVICE REPRESENTATIVE, FULL TIME , ON-SITE DAYSHIFT
Bradley Caldwell Inc. 4.0
Bilingual customer service job in Hazleton, PA
Job Description
Bradley Caldwell Inc, is located in the Valmont Industrial Park, Hazleton, PA
As a Customer Support Representative, you will handle a variety of inbound telephone calls and emails. You will process orders, make follow up calls to customers and provide assistance to our external sales force.
This is a full-time, entry-level position.
Hours are: Monday to Friday, 8:30 a.m. - 5:00 p.m, On-Site.
THE IDEAL CANDIDATE WILL:
Prioritize the customer experience
Manage multiple responsibilities with a high degree of professionalism
Build positive relationships with our customers and sales force
Be able to problem solve, work independently, and support other team members.
RESPONSIBILITIES
Inbound & Outbound Telephone Calls & Emails
Accurate and Efficient Customer Order Entry
Customer and Sales Force Assistance
REQUIREMENTS
Written and verbal communication is required
Proficient in Excel, Word and Outlook
Proficient English language skills required
Excellent Telephone Etiquette
Ability to Multitask
BCI requires a post- offer background check, physical and drug screen and employment is contingent upon satisfactory results.
$27k-34k yearly est. 24d ago
Customer Service Representative - State Farm Agent Team Member
Dana Halechko-State Farm Agent
Bilingual customer service job in Hazleton, PA
Job DescriptionBenefits:
Competitive salary
Bonus based on performance
Opportunity for advancement
Paid time off
Free food & snacks
Training & development
ROLE DESCRIPTION:
As a account representative with Dana Halechko State Farm, you are invited to come join my team and be part of something more. Yes, we sell and service insurance policies, but we strive to meet and exceed customers' expectations and needs and look to provide services to protect families.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We have opportunities for growth for career minded individuals.
Join a team that will value you, and what you bring to the table, not just treat you like a numbered employee.
RESPONSIBILITIES:
Answer customer inquiries and provide policy information.
Assist customers with policy changes and updates.
Process insurance claims and follow up with customers.
Maintain accurate records of customer interactions.
QUALIFICATIONS:
Communication and interpersonal skills.
Detail-oriented and able to multitask.
Previous customerservice experience preferred.
$28k-36k yearly est. 2d ago
Customer Service Rep (04069) - 1341 Blue Valley Dr
Domino's Franchise
Bilingual customer service job in Bangor, PA
Job Description ABOUT THE JOB
You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you.
We are searching for qualified customerservice reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you.
ADVANCEMENT
Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From customerservice representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity.
DIVERSITY
Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential.
SUMMARY STATEMENT
We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first!
JOB REQUIREMENTS
You must be 16 years of age or older.
General Job Duties For All Store Team Members
· Operate all equipment.
· Stock ingredients from delivery area to storage, work area, walk-in cooler.
· Prepare product.
· Receive and process telephone orders.
· Take inventory and complete associated paperwork.
· Clean equipment and facility approximately daily.
Training
Orientation and training provided on the job.
Communication Skills
· Ability to comprehend and give correct written instructions.
· Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.
Essential Functions/Skills
· Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).
· Must be able to make correct monetary change.
· Verbal, writing, and telephone skills to take and process orders. Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed.
· Ability to enter orders using a computer keyboard or touch screen.
Work Conditions
EXPOSURE TO
· Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks.
· In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas.
· Sudden changes in temperature in work area and while outside.
· Fumes from food odors.
· Exposure to cornmeal dust.
· Cramped quarters including walk-in cooler.
· Hot surfaces/tools from oven up to 500 degrees or higher.
· Sharp edges and moving mechanical parts.
SENSING
· Talking and hearing on telephone. Near and mid-range vision for most in-store tasks.
· Depth perception.
· Ability to differentiate between hot and cold surfaces.
TEMPERAMENTS
The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions.
Additional Information
PHYSICAL REQUIREMENTS, including, but not limited to the following:
Standing
Most tasks are performed from a standing position. Walking surfaces include ceramic tile "bricks" with linoleum in some food process areas. Height of work surfaces is between 36" and 4".
Walking
For short distances for short durations
Sitting
Paperwork is normally completed in an office at a desk or table
Lifting
· Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck.
· Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'.
· Cases are usually lifted from floor and stacked onto shelves up to 72" high.
Carrying
· Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves.
· Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store.
· Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray.
Pushing
· To move trays which are placed on dollies.
· A stack of trays on a dolly is approximately 24" - 30" and requires a force of up to 7.5 pounds to push.
· Trays may also be pulled.
Climbing
Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance.
Stooping/Bending
· Forward bending at the waist is necessary at the pizza assembly station.
· Toe room is present, but workers are unable to flex their knees while standing at this station.
· Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day.
· Forward bending is also present at the front counter and when stocking ingredients.
Crouching/Squatting
Performed occasionally to stock shelves and to clean low areas.
Reaching
· Reaching is performed continuously; up, down and forward.
· Workers reach above 72" occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves.
· Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes.
· Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.
Hand Tasks
· Eye-hand coordination is essential. Use of hands is continuous during the day.
· Frequently activities require use of one or both hands. Shaping pizza dough requires frequent and forceful use of forearms and wrists.
· Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter.
· Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes.
· Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes.
Machines, Tools, Equipment, Work Aids
Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.
$28k-36k yearly est. 9d ago
Dispute Specialist I
Federal Hearings and Appeals
Bilingual customer service job in Wilkes-Barre, PA
Job Description
About the Role:
The Dispute Specialist I plays a crucial role in managing and resolving disputes that arise within the organization. This position is responsible for investigating claims, gathering relevant information, and facilitating communication between parties to reach a satisfactory resolution. The ultimate goal is to ensure that disputes are handled efficiently and effectively, minimizing potential risks to the organization. By maintaining accurate records and providing timely updates, the Dispute Specialist I contributes to the overall integrity and reputation of the organization. This role requires a keen attention to detail and strong problem-solving skills to navigate complex situations and deliver positive outcomes.
Minimum Qualifications:
High school diploma or equivalent.
Proven experience in customerservice or a related field.
Strong analytical and problem-solving skills.
Preferred Qualifications:
Associate's degree in a relevant field.
Experience in dispute resolution or conflict management.
Familiarity with legal terminology and procedures.
Responsibilities:
Investigate and analyze disputes by collecting and reviewing relevant documentation and evidence.
Communicate with all parties involved to gather information and clarify issues related to the dispute.
Develop and implement resolution strategies that align with organizational policies and best practices.
Maintain detailed records of all dispute-related activities and ensure compliance with regulatory requirements.
Provide regular updates to management on the status of disputes and recommend improvements to dispute resolution processes.
Skills:
The required skills for this position include strong analytical abilities, which are essential for investigating disputes and identifying key issues. Effective communication skills are vital, as the Dispute Specialist I will interact with various stakeholders to gather information and facilitate resolutions. Attention to detail is crucial for maintaining accurate records and ensuring compliance with regulations. Preferred skills, such as familiarity with legal terminology, enhance the ability to navigate complex disputes and provide informed recommendations. Overall, a combination of these skills enables the Dispute Specialist I to contribute to a fair and efficient dispute resolution process.
$38k-69k yearly est. 9d ago
Account Manager/Service Specialist
Interfuse Staffing
Bilingual customer service job in Hawley, PA
Key Responsibilities:
Act as a primary support resource for Account Partners, aiding in client management and project coordination.
Diligently track and manage account renewals, ensuring all processes are timely and seamlessly executed.
Issue necessary documentation such as binders, certificates, ID cards, and endorsements, supporting the comprehensive servicing of accounts.
Collaborate with the Accounting Department to facilitate transaction processes.
Oversee claims processes to guarantee they are addressed promptly and equitably.
Prepare and maintain detailed client files and ensure accurate data entry in our computer systems.
Negotiate with carriers to secure favorable renewal terms.
Assist in the preparation of client renewal materials and explore additional policy options to enhance client offerings.
Handle the preparation and processing of critical documents including proposals, quotes, and applications.
Support Account Partners in remarketing efforts to maximize client retention.
Maintain robust internal communications to provide effective administrative support.
Participate in professional development opportunities, including seminars and training programs.
Qualifications:
High School Diploma or equivalent required; further education or certifications are a plus.
3-5 years of relevant experience, preferably in a support or customerservice role within the insurance sector.
Must obtain a Pennsylvania Insurance License within a designated timeframe post-hire.
Proficient with basic computer operations and software.
Excellent communication skills, both written and verbal.
Demonstrated reliability and a strong work ethic.
Capable of multitasking in a fast-paced environment.
Positive attitude, patience, and a keen desire to learn and grow within the industry.
What We Offer:
A supportive and inclusive workplace.
Opportunities for professional growth and development.
Competitive compensation and benefits package.
$30k-51k yearly est. 60d+ ago
Customer Service Representative - State Farm Agent Team Member
Jason Carr-State Farm Agent
Bilingual customer service job in Madison, PA
Job DescriptionBenefits:
Bonus based on performance
Competitive salary
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development
ABOUT OUR AGENCY:
With a decade of experience in the insurance sector, Jason Carr and his dream team are dedicated to delivering efficient and professional service to their customers. As a State Farm agent, Jason and his crew prioritize providing individuals, families, and business owners with clear and confident assistance with respect, kindness and transparency. Operating out of Jamison, PA, Jason and his qualified team proudly serve residents of Jamison and surrounding areas.
We're always on the lookout for individuals who are energetic, motivated, and ready to succeed to join this amazing and fun team.
ROLE DESCRIPTION:
As an CustomerService Representative - State Farm Agent Team Member for Jason Carr - State Farm Agent, you are vital to our daily business operations and customers success. You grow our agency through meaningful client relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.
Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.
RESPONSIBILITIES:
Establish customer relationships and follow up with customers, as needed.
Provide prompt, accurate, and friendly customerservice. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
Drive business growth by generating leads, coordinating appointments, and effectively marketing tailored products and services to meet diverse customer needs.
QUALIFICATIONS:
Genuine interest in marketing products and services that align with customer needs and preferences.
Interest in marketing products and services based on customer needs
Excellent communication skills - written, verbal, and listening
Able to anticipate customer needs
Able to effectively relate to a customer
$28k-36k yearly est. 17d ago
Customer Service Representative - State Farm Agent Team Member
David Giarratano-State Farm Agent
Bilingual customer service job in East Stroudsburg, PA
Job DescriptionBenefits:
Bonus based on performance
Competitive salary
Paid time off
Training & development
ROLE DESCRIPTION: David Giarratano State Farm Agent is seeking an organized and efficient specialist to fulfill administrative duties and support insurance agents in gaining and keeping customers. As an Account Associate with our agency, your attention to detail, dedication to client relations, and sales-mindedness equip you for this versatile position. Your contributions as a motivated professional who thrives in a fast-paced environment pave an entryway for growing your career and expanding your income.
We look forward to incorporating your energy and marketing perspective into our team as we build success together.
RESPONSIBILITIES:
Establish customer relationships and follow up with customers, as needed.
Provide prompt, accurate, and friendly customerservice. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.
QUALIFICATIONS:
Dedicated to customerservice
Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
Able to obtain Property and Casualty License
Able to obtain a Life/Health License
Able to achieve mutually agreed upon marketing goals
Interested in marketing products and services based on customer needs
BENEFITS:
Salary plus commission/bonus
Paid time off (vacation and personal/sick days)
Growth potential/Opportunity for advancement within my office
$28k-36k yearly est. 2d ago
Customer Service Representative - State Farm Agent Team Member
Mike Peterson-State Farm Agent
Bilingual customer service job in Pocono, PA
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.
Responsibilities
Establish customer relationships and follow up with customers, as needed.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
As an Agent Team Member, you will receive...
401K
Hourly pay plus commission/bonus
Health benefits
Paid time off (vacation and personal/sick days)
Flexible hours
Growth potential/Opportunity for advancement within my agency
Hiring Bonus up to $
Requirements
Interest in marketing products and services based on customer needs
Excellent communication skills - written, verbal and listening
People-oriented
Detail oriented
Proactive in problem solving
Able to learn computer functions
Ability to work in a team environment
If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
$28k-36k yearly est. 23d ago
Winner's Circle - Customer Service
Daveandbusters
Bilingual customer service job in Lehigh, PA
Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome!
Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more.
POSITION SNAPSHOT: Our Winner's Circle position ensures Guests' initial impressions with Dave & Buster's are positive and welcoming. The Winner's Circle position requires a strong communicator who will guide our Guests through their Midway experience.
NITTY GRITTY DETAILS:
Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.
Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action.
Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers.
Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering.
Assists the Guest with all requests and answers questions as needed and makes recommendations on items.
Provides game assistance by promptly notifying Support Technicians or Management as needed.
Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return.
Notifies Manager of any Guest that is perceived to be unhappy.
Practices proper cost controls by accurately weighing tickets and scanning merchandise.
Responsible for stocking, displaying and securing merchandise in all storage areas.
Responsible for the reconciliation of tickets and merchandise inventory.
Conducts merchandise inventory during and after shift, if applicable.
Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager.
Reviews the cleanliness and organization of the Winner's Circle. Ensures all plush and shelves are stocked, properly cleaned, and maintained.
Properly positions and set up displays to increase Guest traffic and promote sales.
Assists other Team Members as needed.
Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness.
Must be at least 16 years of age.
RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE:
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to:
Be friendly and able to smile frequently.
Work days, nights, and/or weekends as required.
Work in noisy, fast paced environment with distracting conditions.
Read and write handwritten notes.
Lift and carry up to 30 pounds.
Move about facility and stand for long periods of time.
Walk or stand 100% of shift.
Reach, bend, stoop, mop, sweep and wipe frequently.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position.
As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination.
Dave and Buster's is proud to be an E-Verify Employer where required by law.
Salary
Compensation is from $13 - $14 per hour
Salary Range:
13
-
14
We are an equal opportunity employer and participate in E-Verify in states where required.
$13-14 hourly Auto-Apply 60d+ ago
Call Center Representative
Dermdox Group
Bilingual customer service job in Conyngham, PA
Job DescriptionDescription:
The Call Center Representative you are the first point of contact between our current patients and potential new patients. You are responsible for handing patient inquires, scheduling appointment and ensuring a positive customer experience.
Essential Functions:
Answering phone calls and making patient appointments
The call center representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each call
Notify management of any customer complaints
Document conversations with each customer in our EMR system
Processing payments via phone
Verify/update patient information when scheduling a new patient or existing patient
Check voicemails frequently throughout the day and return patient calls accordingly
Conduct research to provide answers for customers to resolve their issues
Work cross functionally with the practice management team to ensure accurate scheduling.
Handle difficult situations tactfully
Work incoming/ outgoing referrals
Comply with HIPAA Requirements
All other duties assigned ‘
Requirements:
Education, Skills, and Experience:
High School Diploma or GED required
1-3 years of medical office experience
Excellent Computer (basic competency, excel, email, etc.) and typing skills required
Must demonstrate good oral, listening, and written communication skills in English and, if applicable, in Spanish or another second language.
Ability to multitask, learns and assimilate new information and adapt to practice changes quickly.
Exceptional organizational skills
Physical Requirements:
Prolonged periods sitting at a desk and working on a computer.
Must be able to lift a minimum of 15 pounds at times.
How much does a bilingual customer service earn in Scranton, PA?
The average bilingual customer service in Scranton, PA earns between $26,000 and $40,000 annually. This compares to the national average bilingual customer service range of $26,000 to $39,000.
Average bilingual customer service salary in Scranton, PA