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The differences between billing/administrative assistants and customer service administrative assistants can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a billing/administrative assistant and a customer service administrative assistant. Additionally, a billing/administrative assistant has an average salary of $37,934, which is higher than the $33,741 average annual salary of a customer service administrative assistant.
The top three skills for a billing/administrative assistant include patients, data entry and customer service. The most important skills for a customer service administrative assistant are data entry, purchase orders, and payroll.
| Billing/Administrative Assistant | Customer Service Administrative Assistant | |
| Yearly salary | $37,934 | $33,741 |
| Hourly rate | $18.24 | $16.22 |
| Growth rate | -8% | -8% |
| Number of jobs | 59,505 | 93,535 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 33% | Bachelor's Degree, 38% |
| Average age | 50 | 50 |
| Years of experience | 2 | 2 |
A billing/administrative assistant handles various administrative support and billing-related tasks. Their duties usually consist of preparing billing data, overseeing client accounts, and balancing bills. They may also manage calls and correspondence, process documents, organize files and schedules, arrange appointments and meetings, maintain records, and prepare reports and presentations. In some companies, they may also coordinate with internal and external parties, procure supplies, and run errands as necessary. Moreover, a billing/administrative assistant maintains a clear communication line with fellow administrative staff, working together to ensure an efficient workflow.
A customer service administrative assistant is responsible for responding to customers' inquiries and concerns, alongside performing administrative tasks as required. Customer service administrative assistants must escalate high-level complaints to the appropriate department, organize client meetings, process business letters, assist with developing promotional offers and marketing materials, and research potential clients. They also manage inventories and request stock supplies, create expense reports, and update customer records in the database. A customer service administrative assistant must have excellent customer service skills, as well as the ability to multitask and work under pressure and strict deadlines.
Billing/administrative assistants and customer service administrative assistants have different pay scales, as shown below.
| Billing/Administrative Assistant | Customer Service Administrative Assistant | |
| Average salary | $37,934 | $33,741 |
| Salary range | Between $23,000 And $59,000 | Between $28,000 And $40,000 |
| Highest paying City | East Brunswick, NJ | Everett, WA |
| Highest paying state | Connecticut | Washington |
| Best paying company | Haystack Information Discovery | Uline |
| Best paying industry | Insurance | Finance |
There are a few differences between a billing/administrative assistant and a customer service administrative assistant in terms of educational background:
| Billing/Administrative Assistant | Customer Service Administrative Assistant | |
| Most common degree | Bachelor's Degree, 33% | Bachelor's Degree, 38% |
| Most common major | Business | Business |
| Most common college | Stanford University | Western Carolina University |
Here are the differences between billing/administrative assistants' and customer service administrative assistants' demographics:
| Billing/Administrative Assistant | Customer Service Administrative Assistant | |
| Average age | 50 | 50 |
| Gender ratio | Male, 7.8% Female, 92.2% | Male, 10.7% Female, 89.3% |
| Race ratio | Black or African American, 9.2% Unknown, 3.9% Hispanic or Latino, 16.1% Asian, 3.8% White, 66.3% American Indian and Alaska Native, 0.7% | Black or African American, 9.2% Unknown, 3.9% Hispanic or Latino, 16.0% Asian, 3.8% White, 66.4% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 6% | 6% |