Billing administrator vs customer service and billing

The differences between billing administrators and customer service and billings can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a billing administrator, becoming a customer service and billing takes usually requires 6-12 months. Additionally, a billing administrator has an average salary of $39,442, which is higher than the $32,444 average annual salary of a customer service and billing.

The top three skills for a billing administrator include data entry, patients and billing issues. The most important skills for a customer service and billing are strong customer service, patients, and data entry.

Billing administrator vs customer service and billing overview

	Billing Administrator	Customer Service And Billing
Yearly salary	$39,442	$32,444
Hourly rate	$18.96	$15.60
Growth rate	-3%	-4%
Number of jobs	71,952	205,689
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 47%	Associate Degree, 27%
Average age	46	40
Years of experience	2	12

What does a billing administrator do?

A billing administrator is primarily in charge of managing the billing and collection procedures of a company. They mostly handle administrative tasks such as gathering and organizing patient information, preparing billing data and invoices, maintaining and updating databases, and keeping an eye for any errors and inconsistencies, taking corrective measures right away. In some industries, a billing administrator must coordinate and submit receipts to insurance companies, answer client inquiries, discuss products and services, and produce regular reports. Moreover, as a billing administrator, it is essential to maintain a clear line of communication with staff for an efficient workflow.

What does a customer service and billing do?

A customer service and billing worker primarily assists customers when it comes to billing matters. They answer calls or correspondence from customers to identify their needs, respond to inquiries, discuss product or service specifications, manage billing arrangements, provide price quotes, and offer other services. They may also arrange appointments, process refunds, and solve issues and concerns, ensuring efficiency and client satisfaction. Additionally, customer service and billing maintains records of all transactions and reports to managers regularly.

Billing administrator vs customer service and billing salary

Billing administrators and customer service and billings have different pay scales, as shown below.

	Billing Administrator	Customer Service And Billing
Average salary	$39,442	$32,444
Salary range	Between $30,000 And $51,000	Between $25,000 And $40,000
Highest paying City	Washington, DC	Vancouver, WA
Highest paying state	New Jersey	New Hampshire
Best paying company	Buckley King	University of California, Berkeley
Best paying industry	Construction	Utilities

Differences between billing administrator and customer service and billing education

There are a few differences between a billing administrator and a customer service and billing in terms of educational background:

	Billing Administrator	Customer Service And Billing
Most common degree	Bachelor's Degree, 47%	Associate Degree, 27%
Most common major	Business	Business
Most common college	University of Pennsylvania	-

Billing administrator vs customer service and billing demographics

Here are the differences between billing administrators' and customer service and billings' demographics:

	Billing Administrator	Customer Service And Billing
Average age	46	40
Gender ratio	Male, 16.7% Female, 83.3%	Male, 22.0% Female, 78.0%
Race ratio	Black or African American, 10.5% Unknown, 4.3% Hispanic or Latino, 21.1% Asian, 7.2% White, 55.9% American Indian and Alaska Native, 0.9%	Black or African American, 10.9% Unknown, 5.2% Hispanic or Latino, 21.1% Asian, 6.0% White, 56.1% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between billing administrator and customer service and billing duties and responsibilities

Billing administrator example responsibilities.

Manage facility procedures relate to insurance and billing and solve patients' queries regarding their insurance renewal and expiry.
Perform coding of inpatient/outpatient office, endoscopy, & pathology services and ensure proper assignment of ICD-9 and CPT codes.
Experience with CMS FISS systems.
Coordinate HCPC and ICD-9 codes for billing.
Reconcile JDE invoicing reports to CMS invoicing reports.
Implement corporate or departmental policies, HIPAA compliance, and service standards in conjunction with clinical and billing.

Customer service and billing example responsibilities.

Manage daily payroll preparation and enter data into cumulative payroll system.
Manage all billing accounts including Medicare/Medicaid, HMO and individual accounts.
Help troubleshoot various operating systems and set up email accounts.
Verify eligibility through all payer sites and used the EMR system.
Listen in detail customers requests and troubleshoot any issues they are having.
Prepare claims, including CPT and ICD-9 codes, to be process by health insurance companies.

Billing administrator vs customer service and billing skills

Common billing administrator skills

Data Entry, 12%
Patients, 12%
Billing Issues, 7%
Financial Reports, 4%
Billing System, 4%
Medical Billing, 3%

Common customer service and billing skills

Strong Customer Service, 51%
Patients, 7%
Data Entry, 6%
Inbound Calls, 3%
Billing Issues, 2%
Credit Card Payments, 2%

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Billing Administrator
Billing Administrator vs Customer Service And Billing

Updated January 8, 2025

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