Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between business-business account representatives and service representatives can be seen in a few details. Each job has different responsibilities and duties. Additionally, a business-business-account representative has an average salary of $51,117, which is higher than the $33,692 average annual salary of a service representative.
The top three skills for a business-business-account representative include patient accounts, appeals and inbound calls. The most important skills for a service representative are customer service, client service, and patients.
| Business-Business-Account Representative | Service Representative | |
| Yearly salary | $51,117 | $33,692 |
| Hourly rate | $24.58 | $16.20 |
| Growth rate | 4% | -4% |
| Number of jobs | 290,020 | 210,671 |
| Job satisfaction | - | 5 |
| Most common degree | Bachelor's Degree, 65% | Bachelor's Degree, 51% |
| Average age | 44 | 40 |
| Years of experience | - | 12 |
A business-business-account representative is primarily in charge of handling client accounts in an organization, building positive client relationships in the process. In most companies, they aim to close sales and reach sales targets. To make this possible, they often reach out to clients through calls or correspondence, arrange appointments, offer products and services, discuss specifications, arrange payment plans, and negotiate contract terms. They also conduct market research to find new client opportunities, generate leads, and handle complaints and issues, solving them swiftly and efficiently to secure client satisfaction.
Service representatives handle customer inquiries, requests, complaints, and other general feedback. They are usually the first point of contact with the company's customers. Service representatives are expected to be familiar with all of the company's products so that they can answer all inquiries made by the customers. They should also be familiar with company policies and guidelines on sales and customer handling so that they can address concerns and feedback. They are usually the ones who try to resolve customer complaints by sending issues to applicable departments and ensuring that customers are satisfied with the company's products and services.
Business-business account representatives and service representatives have different pay scales, as shown below.
| Business-Business-Account Representative | Service Representative | |
| Average salary | $51,117 | $33,692 |
| Salary range | Between $33,000 And $77,000 | Between $24,000 And $45,000 |
| Highest paying City | Santa Clara, CA | New York, NY |
| Highest paying state | Connecticut | New York |
| Best paying company | Halliburton | Northern Trust |
| Best paying industry | Transportation | Government |
There are a few differences between a business-business-account representative and a service representative in terms of educational background:
| Business-Business-Account Representative | Service Representative | |
| Most common degree | Bachelor's Degree, 65% | Bachelor's Degree, 51% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | - |
Here are the differences between business-business account representatives' and service representatives' demographics:
| Business-Business-Account Representative | Service Representative | |
| Average age | 44 | 40 |
| Gender ratio | Male, 47.0% Female, 53.0% | Male, 39.6% Female, 60.4% |
| Race ratio | Black or African American, 6.8% Unknown, 4.1% Hispanic or Latino, 16.4% Asian, 5.6% White, 66.9% American Indian and Alaska Native, 0.4% | Black or African American, 11.0% Unknown, 5.3% Hispanic or Latino, 20.6% Asian, 6.8% White, 55.7% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 5% | 7% |