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The differences between call agents and agents can be seen in a few details. Each job has different responsibilities and duties. Additionally, an agent has an average salary of $37,864, which is higher than the $28,192 average annual salary of a call agent.
The top three skills for a call agent include customer service, inbound calls and telephone calls. The most important skills for an agent are insurance products, customer service, and life insurance.
| Call Agent | Agent | |
| Yearly salary | $28,192 | $37,864 |
| Hourly rate | $13.55 | $18.20 |
| Growth rate | -4% | 6% |
| Number of jobs | 208,872 | 184,325 |
| Job satisfaction | - | 2 |
| Most common degree | High School Diploma, 38% | Bachelor's Degree, 44% |
| Average age | 40 | 46 |
| Years of experience | 12 | - |
A call agent works at call centers where they are primarily in charge of handling inbound and outbound calls. They are usually responsible for offering products and services to clients, answering questions, discussing product specifications, arranging payment plans, and negotiating contracts, building positive relationships in the process. They may also handle complaints, troubleshoot issues, provide step-by-step instructions, and refer them to other services when necessary. Moreover, a call agent maintains records of all transactions and produces detailed reports, coordinating with managers regularly.
Agents are individuals who are employed by their clients to represent them in various dealings. Agents are usually employed by people in the show business industry, such as actors, writers, or directors. They meet people who are interested in dealing with their clients. They listen to the plans and vision for the project and assess if the project fits their clients' interests or public image. In the case of agents whose clients are actors, they send their clients to auditions upon review of the project details. Agents are also responsible for negotiating terms on behalf of their clients, such as salary, royalties, and set benefits, among others. They also inform the project leaders of their clients' demands on set. Agents are expected to be business-savvy and good negotiators.
Call agents and agents have different pay scales, as shown below.
| Call Agent | Agent | |
| Average salary | $28,192 | $37,864 |
| Salary range | Between $22,000 And $35,000 | Between $19,000 And $72,000 |
| Highest paying City | New York, NY | New York, NY |
| Highest paying state | New York | New York |
| Best paying company | Chewy | Latham & Watkins |
| Best paying industry | Finance | - |
There are a few differences between a call agent and an agent in terms of educational background:
| Call Agent | Agent | |
| Most common degree | High School Diploma, 38% | Bachelor's Degree, 44% |
| Most common major | Business | Business |
| Most common college | - | University of Pennsylvania |
Here are the differences between call agents' and agents' demographics:
| Call Agent | Agent | |
| Average age | 40 | 46 |
| Gender ratio | Male, 33.4% Female, 66.6% | Male, 50.5% Female, 49.5% |
| Race ratio | Black or African American, 11.6% Unknown, 5.3% Hispanic or Latino, 20.4% Asian, 6.7% White, 55.3% American Indian and Alaska Native, 0.7% | Black or African American, 9.2% Unknown, 3.6% Hispanic or Latino, 15.8% Asian, 4.9% White, 66.4% American Indian and Alaska Native, 0.1% |
| LGBT Percentage | 7% | 7% |