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The differences between call agents and information systems technicians can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a call agent, becoming an information systems technician takes usually requires 4-6 years. Additionally, an information systems technician has an average salary of $46,346, which is higher than the $28,192 average annual salary of a call agent.
The top three skills for a call agent include customer service, inbound calls and telephone calls. The most important skills for an information systems technician are customer service, troubleshoot, and technical support.
| Call Agent | Information Systems Technician | |
| Yearly salary | $28,192 | $46,346 |
| Hourly rate | $13.55 | $22.28 |
| Growth rate | -4% | 10% |
| Number of jobs | 208,872 | 173,424 |
| Job satisfaction | - | - |
| Most common degree | High School Diploma, 38% | Bachelor's Degree, 50% |
| Average age | 40 | 44 |
| Years of experience | 12 | 6 |
A call agent works at call centers where they are primarily in charge of handling inbound and outbound calls. They are usually responsible for offering products and services to clients, answering questions, discussing product specifications, arranging payment plans, and negotiating contracts, building positive relationships in the process. They may also handle complaints, troubleshoot issues, provide step-by-step instructions, and refer them to other services when necessary. Moreover, a call agent maintains records of all transactions and produces detailed reports, coordinating with managers regularly.
An information systems technician is responsible for maintaining the efficiency of various network systems' performance. Information systems technicians provide network troubleshooting, upgrading systems for optimization, maintaining the security of databases, managing the interaction of networks, and inspecting and troubleshooting system inconsistencies. Additional duties include creating network designs based on clients' specifications, configuring software and hardware applications, and creating reports on system issues and resolutions. An information systems technician must have excellent knowledge of information systems procedures, programming languages, detecting malfunctions, and making resolutions promptly.
Call agents and information systems technicians have different pay scales, as shown below.
| Call Agent | Information Systems Technician | |
| Average salary | $28,192 | $46,346 |
| Salary range | Between $22,000 And $35,000 | Between $28,000 And $74,000 |
| Highest paying City | New York, NY | Rahway, NJ |
| Highest paying state | New York | New Jersey |
| Best paying company | Chewy | Simpson Thacher & Bartlett |
| Best paying industry | Finance | Government |
There are a few differences between a call agent and an information systems technician in terms of educational background:
| Call Agent | Information Systems Technician | |
| Most common degree | High School Diploma, 38% | Bachelor's Degree, 50% |
| Most common major | Business | Business |
| Most common college | - | Stanford University |
Here are the differences between call agents' and information systems technicians' demographics:
| Call Agent | Information Systems Technician | |
| Average age | 40 | 44 |
| Gender ratio | Male, 33.4% Female, 66.6% | Male, 73.6% Female, 26.4% |
| Race ratio | Black or African American, 11.6% Unknown, 5.3% Hispanic or Latino, 20.4% Asian, 6.7% White, 55.3% American Indian and Alaska Native, 0.7% | Black or African American, 6.2% Unknown, 4.7% Hispanic or Latino, 8.8% Asian, 12.0% White, 67.7% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 7% | 11% |