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Case aide vs service coordinator

The differences between case aides and service coordinators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a case aide and a service coordinator. Additionally, a service coordinator has an average salary of $40,792, which is higher than the $32,927 average annual salary of a case aide.

The top three skills for a case aide include foster care, mental health and substance abuse. The most important skills for a service coordinator are customer service, social work, and patients.

Case aide vs service coordinator overview

Case AideService Coordinator
Yearly salary$32,927$40,792
Hourly rate$15.83$19.61
Growth rate12%12%
Number of jobs106,82355,922
Job satisfaction--
Most common degreeBachelor's Degree, 51%Bachelor's Degree, 60%
Average age4343
Years of experience1212

What does a case aide do?

A case aide is responsible for supporting the community operations and projects to provide high-quality services for the citizens and assist them with the resources for their daily needs. Case aides are also employed in a health care institution or private households to look for patients and monitor their conditions. They coordinate with other institutions in requesting fundings and sponsorships for community programs to help the citizens, especially for financial support. A case aide must have excellent communication and organizational skills in processing paperwork and sorting files for service reference.

What does a service coordinator do?

A service coordinator is responsible for assisting the management team in providing the best services for the clients based on their specifications. Service coordinators' duties include managing clients' requests and inquiries, providing client updates, monitoring changes and plan adjustments, and recommending strategic procedures to improve services. Service coordinators must be highly-knowledgeable with the matters concerning the organization they work for, ensuring that they could explain their products and services well to meet clients' needs.

Case aide vs service coordinator salary

Case aides and service coordinators have different pay scales, as shown below.

Case AideService Coordinator
Average salary$32,927$40,792
Salary rangeBetween $26,000 And $41,000Between $29,000 And $56,000
Highest paying CityFargo, NDWashington, DC
Highest paying stateHawaiiMaine
Best paying companyUniversity SettlementMt. San Antonio College
Best paying industryGovernmentGovernment

Differences between case aide and service coordinator education

There are a few differences between a case aide and a service coordinator in terms of educational background:

Case AideService Coordinator
Most common degreeBachelor's Degree, 51%Bachelor's Degree, 60%
Most common majorPsychologyBusiness
Most common collegeSUNY at BinghamtonSUNY at Binghamton

Case aide vs service coordinator demographics

Here are the differences between case aides' and service coordinators' demographics:

Case AideService Coordinator
Average age4343
Gender ratioMale, 20.9% Female, 79.1%Male, 28.5% Female, 71.5%
Race ratioBlack or African American, 9.8% Unknown, 4.9% Hispanic or Latino, 20.9% Asian, 6.4% White, 56.3% American Indian and Alaska Native, 1.8%Black or African American, 11.0% Unknown, 4.7% Hispanic or Latino, 21.0% Asian, 6.7% White, 55.0% American Indian and Alaska Native, 1.6%
LGBT Percentage11%11%

Differences between case aide and service coordinator duties and responsibilities

Case aide example responsibilities.

  • Manage clients' confidential case files and records, process information and verify all incoming DHS and court documents.
  • Review and research leads regarding personal injury cases by obtaining information from the Medicaid recipient's attorney and insurance adjuster
  • Practice best practices in the behavior health system while maintaining HIPPA laws and regulations.
  • Supervise visits between children and their parents and/or others deem appropriate at the request of the DES case manager.
  • Complete new client intake which analyze and scores assessment questionnaires initially and on a follow-up basis as required by DHS.
  • Provide services which enhance the parenting skills and abilities of the parents and caregivers of children involve with the DES system.
  • Show more

Service coordinator example responsibilities.

  • Manage social media communication including Facebook, Pinterest, and blog.
  • Manage a pilot program providing diversion services to clients refer by DCF.
  • Manage the MSW staff and coordinate all social service and select patient service activities.
  • Manage caseload of 30 DD citizens, coordinate eligibility benefits.
  • Manage SharePoint inventory repository and assign access levels to new hires as needed.
  • Supervise and train direct care workers in CPR, care of clients, policy and procedures.
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Case aide vs service coordinator skills

Common case aide skills
  • Foster Care, 9%
  • Mental Health, 8%
  • Substance Abuse, 6%
  • Social Services, 5%
  • Community Resources, 5%
  • Patients, 5%
Common service coordinator skills
  • Customer Service, 19%
  • Social Work, 14%
  • Patients, 7%
  • Social Services, 5%
  • Service Coordination, 3%
  • Data Entry, 3%

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