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The differences between center consultants and customer service associates can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a center consultant and a customer service associate. Additionally, a center consultant has an average salary of $60,050, which is higher than the $31,709 average annual salary of a customer service associate.
The top three skills for a center consultant include customer service, phone calls and client facing. The most important skills for a customer service associate are patients, sales floor, and plumbing.
| Center Consultant | Customer Service Associate | |
| Yearly salary | $60,050 | $31,709 |
| Hourly rate | $28.87 | $15.24 |
| Growth rate | -4% | -4% |
| Number of jobs | 38,701 | 380,943 |
| Job satisfaction | - | 5 |
| Most common degree | Bachelor's Degree, 53% | Bachelor's Degree, 35% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
Center Consultants are responsible for answering incoming calls and tending to the customer's needs regarding a company's product or service. Their duties include handling phone calls, answering customer's emails, managing customer complaints, selling products or services, placing orders through software, and responding to product or service information request. Center Consultants also conduct service research, handle applications and orders as well as perform calls routing. They undertake call follow-ups with customers, maintain call logs, and carry out issues escalation to the supervisor.
Customer service associates are representatives of the company who are responsible for solving customer concerns. They provide exceptional service to clients to ensure that their problems are solved and that the relationship between the client and the company remains strong. Customer service associates are in-charge of processing transactions, maintaining a good working relationship between the client and the company, ensuring that the client remains loyal to the company, and working on the requests of the client. Through all of this, customer service associates must keep any information they may encounter confidential. They should also have time management skills, problem-solving skills, and customer service skills.
Center consultants and customer service associates have different pay scales, as shown below.
| Center Consultant | Customer Service Associate | |
| Average salary | $60,050 | $31,709 |
| Salary range | Between $31,000 And $115,000 | Between $24,000 And $40,000 |
| Highest paying City | Washington, DC | Richmond, CA |
| Highest paying state | California | California |
| Best paying company | Kronos Incorporated | Fidelity Investments |
| Best paying industry | - | Finance |
There are a few differences between a center consultant and a customer service associate in terms of educational background:
| Center Consultant | Customer Service Associate | |
| Most common degree | Bachelor's Degree, 53% | Bachelor's Degree, 35% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between center consultants' and customer service associates' demographics:
| Center Consultant | Customer Service Associate | |
| Average age | 40 | 40 |
| Gender ratio | Male, 46.8% Female, 53.2% | Male, 38.4% Female, 61.6% |
| Race ratio | Black or African American, 12.8% Unknown, 5.7% Hispanic or Latino, 20.1% Asian, 7.2% White, 53.6% American Indian and Alaska Native, 0.7% | Black or African American, 11.8% Unknown, 5.4% Hispanic or Latino, 19.5% Asian, 6.6% White, 55.9% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |