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The differences between clerical specialists and client care specialists can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a clerical specialist, becoming a client care specialist takes usually requires 6-12 months. Additionally, a clerical specialist has an average salary of $30,736, which is higher than the $29,660 average annual salary of a client care specialist.
The top three skills for a clerical specialist include patients, data entry and customer service. The most important skills for a client care specialist are client care, PET, and patients.
| Clerical Specialist | Client Care Specialist | |
| Yearly salary | $30,736 | $29,660 |
| Hourly rate | $14.78 | $14.26 |
| Growth rate | -5% | -4% |
| Number of jobs | 60,757 | 132,935 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 35% | Bachelor's Degree, 50% |
| Average age | 47 | 40 |
| Years of experience | 2 | 12 |
Clerical specialists are office assistants or executive secretaries offering administrative support. The specialists schedule conference meetings or calls, prepare statistical reports and correspondence, and maintain sensitive data. They manage both incoming and outgoing mails and the distribution of letters and packages to administrative offices and staff. Their job includes the redesign and reorganization of the existing filing systems of client and internal documents. They comply with corporate confidentiality, regulations, and guidelines. Skills in data entry, customer service, and medical records are necessary for this job.
Client care specialists are employees who manage a company's 24/7 hotline number. Most customer care specialists have call center experience before achieving their positions. This way, they know how to personalize the way they handle different types of clients. They can also impart firsthand knowledge to new call center employees about the job. Their usual responsibilities revolve around presenting the weekly and monthly reports on the teams' performances to the management, documenting customer interactions, reviewing customer complaints and taking appropriate actions, and being updated on their product.
Clerical specialists and client care specialists have different pay scales, as shown below.
| Clerical Specialist | Client Care Specialist | |
| Average salary | $30,736 | $29,660 |
| Salary range | Between $24,000 And $38,000 | Between $18,000 And $46,000 |
| Highest paying City | San Jose, CA | Irvine, CA |
| Highest paying state | California | Alaska |
| Best paying company | Wayne County, Michigan | Bank of America |
| Best paying industry | Government | Finance |
There are a few differences between a clerical specialist and a client care specialist in terms of educational background:
| Clerical Specialist | Client Care Specialist | |
| Most common degree | Bachelor's Degree, 35% | Bachelor's Degree, 50% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | - |
Here are the differences between clerical specialists' and client care specialists' demographics:
| Clerical Specialist | Client Care Specialist | |
| Average age | 47 | 40 |
| Gender ratio | Male, 13.7% Female, 86.3% | Male, 20.3% Female, 79.7% |
| Race ratio | Black or African American, 11.6% Unknown, 4.5% Hispanic or Latino, 16.9% Asian, 7.5% White, 58.5% American Indian and Alaska Native, 1.0% | Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 19.6% Asian, 7.0% White, 56.6% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 6% | 7% |