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Client development manager vs client services manager

The differences between client development managers and client services managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 8-10 years to become a client development manager, becoming a client services manager takes usually requires 4-6 years. Additionally, a client development manager has an average salary of $88,179, which is higher than the $78,439 average annual salary of a client services manager.

The top three skills for a client development manager include C++, account management and powerpoint. The most important skills for a client services manager are customer service, client service, and account management.

Client development manager vs client services manager overview

Client Development ManagerClient Services Manager
Yearly salary$88,179$78,439
Hourly rate$42.39$37.71
Growth rate10%6%
Number of jobs162,599319,909
Job satisfaction--
Most common degreeBachelor's Degree, 79%Bachelor's Degree, 72%
Average age3944
Years of experience106

What does a client development manager do?

A client development manager cultivates and develops relationships with their regular and prospective clients. Client development managers track trends, opportunities, competitors, and challenges for sales. It is part of their job to document scheduled time and interactions in organizational software. They make negotiations and supervise outreach and sales activities. Also, they offer feedback and suggestions to improve customer satisfaction, maximize retention, and to increase the ROI of the clients in the industry.

What does a client services manager do?

A client services manager, also known as client relations manager, is an individual responsible for handling client queries and developing strategies to improve customer service. Client services managers supervise a team of customer service associates to ensure that they provide an exceptional client experience to their customers. To determine whether key performance indicators (KPIs) are achieved, client services managers create monthly and quarterly departmental reports to assess the areas for improvement. They are also required to attend and participate in marketing campaigns.

Client development manager vs client services manager salary

Client development managers and client services managers have different pay scales, as shown below.

Client Development ManagerClient Services Manager
Average salary$88,179$78,439
Salary rangeBetween $58,000 And $132,000Between $54,000 And $113,000
Highest paying CitySan Francisco, CAWashington, DC
Highest paying stateRhode IslandNew Jersey
Best paying companyMcKinsey & Company IncMcKinsey & Company Inc
Best paying industryProfessionalTechnology

Differences between client development manager and client services manager education

There are a few differences between a client development manager and a client services manager in terms of educational background:

Client Development ManagerClient Services Manager
Most common degreeBachelor's Degree, 79%Bachelor's Degree, 72%
Most common majorBusinessBusiness
Most common collegeUniversity of GeorgiaUniversity of Pennsylvania

Client development manager vs client services manager demographics

Here are the differences between client development managers' and client services managers' demographics:

Client Development ManagerClient Services Manager
Average age3944
Gender ratioMale, 60.1% Female, 39.9%Male, 39.3% Female, 60.7%
Race ratioBlack or African American, 3.0% Unknown, 5.3% Hispanic or Latino, 8.7% Asian, 8.2% White, 74.6% American Indian and Alaska Native, 0.2%Black or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.1% Asian, 6.4% White, 67.5% American Indian and Alaska Native, 0.5%
LGBT Percentage10%10%

Differences between client development manager and client services manager duties and responsibilities

Client development manager example responsibilities.

  • Build and execute annual CRM marketing plans to ensure long term client marketing goals are achieve.
  • Lead centralized, electronic referral center coordinating post-acute service needs of patients discharging from multiple acute facilities in Arizona region.
  • Select and implement new CRM database management system with accounting package.
  • Analyze LTV data, ROI and banner/video performance.
  • Track all new contacts and new marketing opportunities in Salesforce.
  • Provide feedback and recommendations to increase clients' ROI, improve customer satisfaction, and maximize retention.
  • Show more

Client services manager example responsibilities.

  • Manage ITSM projects implementing ITIL best practices at client sites.
  • Manage BPO financial performance on a monthly basis staying within budget.
  • Use of CRM software, to manage numerous schedules of complex sales processes.
  • Manage accounts for existing and new partners; enter account and community information into SalesForce.
  • Create, implement and manage channel partner programs for a leading provider of security cloud solutions.
  • Manage a $400K infrastructure and telephony upgrade project for the implementation of a department-wide VoIP system.
  • Show more

Client development manager vs client services manager skills

Common client development manager skills
  • C++, 9%
  • Account Management, 7%
  • PowerPoint, 7%
  • CRM, 6%
  • Database, 5%
  • Business Development, 5%
Common client services manager skills
  • Customer Service, 15%
  • Client Service, 11%
  • Account Management, 6%
  • Client Facing, 5%
  • Project Management, 5%
  • Home Health, 4%

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