Client relations representative vs member service representative

The differences between client relations representatives and member service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a client relations representative and a member service representative. Additionally, a client relations representative has an average salary of $39,786, which is higher than the $31,395 average annual salary of a member service representative.

The top three skills for a client relations representative include client accounts, client relations and strong problem-solving. The most important skills for a member service representative are front desk, cleanliness, and punctuality.

Client relations representative vs member service representative overview

	Client Relations Representative	Member Service Representative
Yearly salary	$39,786	$31,395
Hourly rate	$19.13	$15.09
Growth rate	-4%	-4%
Number of jobs	247,592	214,036
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 61%	Bachelor's Degree, 44%
Average age	40	40
Years of experience	12	12

What does a client relations representative do?

Client relations representatives primarily maintain customer relations and try to reach out to new prospective clients. They provide service and product information to customers and resolve related issues. They respond to clients through the internet and phone to understand client needs and resolve their concerns. It is their job to attract prospective customers. They maintain the financial accounts of their clients through customer adjustment. The skills to develop for this job include documentation, market knowledge, and customer service.

What does a member service representative do?

A member service representative is responsible for providing customer service support to an organization. Member service representatives' duties include responding to customer's inquiries and complaints, developing effective sales pitches, processing customer's requests and orders, creating reports, developing recommendations to improve the operation's performance, and escalating high-level concerns. A member service representative should maintain excellent customer service, as well as excellent time-management skills and the ability to multi-task, to work under pressure, and assist customers under minimal supervision.

Client relations representative vs member service representative salary

Client relations representatives and member service representatives have different pay scales, as shown below.

	Client Relations Representative	Member Service Representative
Average salary	$39,786	$31,395
Salary range	Between $26,000 And $59,000	Between $21,000 And $45,000
Highest paying City	-	Alameda, CA
Highest paying state	-	Hawaii
Best paying company	-	Tinker Federal Credit Union
Best paying industry	-	Insurance

Differences between client relations representative and member service representative education

There are a few differences between a client relations representative and a member service representative in terms of educational background:

	Client Relations Representative	Member Service Representative
Most common degree	Bachelor's Degree, 61%	Bachelor's Degree, 44%
Most common major	Business	Business
Most common college	-	-

Client relations representative vs member service representative demographics

Here are the differences between client relations representatives' and member service representatives' demographics:

	Client Relations Representative	Member Service Representative
Average age	40	40
Gender ratio	Male, 32.0% Female, 68.0%	Male, 26.5% Female, 73.5%
Race ratio	Black or African American, 12.0% Unknown, 5.3% Hispanic or Latino, 20.4% Asian, 7.2% White, 54.4% American Indian and Alaska Native, 0.7%	Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 22.1% Asian, 6.7% White, 54.4% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between client relations representative and member service representative duties and responsibilities

Client relations representative example responsibilities.

Manage calendars; compile account records; create PowerPoint presentations for vendors, customers and investors.
Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Download, deploy, and troubleshoot credit card terminals.
Diagnose and troubleshoot a variety of issues including patient relations, pricing, systems issues and turn-around-time.
Facilitate prescriptions pick-ups for hospice patients in an expedite manner and meet HIPPA requirements on a consistent basis.
Develop event and premium presentation decks using PowerPoint.

Member service representative example responsibilities.

Coordinate and manage ATM and automate telephone services.
Identify cross-sell opportunities; actively and aggressively promote products to achieve credit union target production expectations.
Utilize federal and state Medicaid health guidelines to implement proper manage care according to departmental policies and procedures.
Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Open different accounts base on customer needs, from basic checking and savings, to IRAs, Cds, etc.
Train in CPR and other emergency procedures.

Client relations representative vs member service representative skills

Common client relations representative skills

Client Accounts, 18%
Client Relations, 14%
Strong Problem-Solving, 7%
Financial Institutions, 7%
Customer Satisfaction, 6%
HR, 5%

Common member service representative skills

Front Desk, 29%
Cleanliness, 24%
Punctuality, 8%
Loan Payments, 3%
Member Service, 3%
Phone Calls, 2%

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Office and Administrative Industry
Client Relations Representative
Client Relations Representative vs Member Service Representative

Updated January 8, 2025

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