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The differences between client relations representatives and service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a client relations representative and a service representative. Additionally, a client relations representative has an average salary of $39,786, which is higher than the $33,692 average annual salary of a service representative.
The top three skills for a client relations representative include client accounts, client relations and strong problem-solving. The most important skills for a service representative are customer service, client service, and patients.
| Client Relations Representative | Service Representative | |
| Yearly salary | $39,786 | $33,692 |
| Hourly rate | $19.13 | $16.20 |
| Growth rate | -4% | -4% |
| Number of jobs | 247,592 | 210,671 |
| Job satisfaction | - | 5 |
| Most common degree | Bachelor's Degree, 61% | Bachelor's Degree, 51% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
Client relations representatives primarily maintain customer relations and try to reach out to new prospective clients. They provide service and product information to customers and resolve related issues. They respond to clients through the internet and phone to understand client needs and resolve their concerns. It is their job to attract prospective customers. They maintain the financial accounts of their clients through customer adjustment. The skills to develop for this job include documentation, market knowledge, and customer service.
Service representatives handle customer inquiries, requests, complaints, and other general feedback. They are usually the first point of contact with the company's customers. Service representatives are expected to be familiar with all of the company's products so that they can answer all inquiries made by the customers. They should also be familiar with company policies and guidelines on sales and customer handling so that they can address concerns and feedback. They are usually the ones who try to resolve customer complaints by sending issues to applicable departments and ensuring that customers are satisfied with the company's products and services.
Client relations representatives and service representatives have different pay scales, as shown below.
| Client Relations Representative | Service Representative | |
| Average salary | $39,786 | $33,692 |
| Salary range | Between $26,000 And $59,000 | Between $24,000 And $45,000 |
| Highest paying City | - | New York, NY |
| Highest paying state | - | New York |
| Best paying company | - | Northern Trust |
| Best paying industry | - | Government |
There are a few differences between a client relations representative and a service representative in terms of educational background:
| Client Relations Representative | Service Representative | |
| Most common degree | Bachelor's Degree, 61% | Bachelor's Degree, 51% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between client relations representatives' and service representatives' demographics:
| Client Relations Representative | Service Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 32.0% Female, 68.0% | Male, 39.6% Female, 60.4% |
| Race ratio | Black or African American, 12.0% Unknown, 5.3% Hispanic or Latino, 20.4% Asian, 7.2% White, 54.4% American Indian and Alaska Native, 0.7% | Black or African American, 11.0% Unknown, 5.3% Hispanic or Latino, 20.6% Asian, 6.8% White, 55.7% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |