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The differences between client support representatives and associate customer service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a client support representative and an associate customer service representative. Additionally, a client support representative has an average salary of $37,490, which is higher than the $35,215 average annual salary of an associate customer service representative.
The top three skills for a client support representative include client support, client issues and salesforce. The most important skills for an associate customer service representative are patients, outbound calls, and customer inquiries.
| Client Support Representative | Associate Customer Service Representative | |
| Yearly salary | $37,490 | $35,215 |
| Hourly rate | $18.02 | $16.93 |
| Growth rate | -4% | -4% |
| Number of jobs | 301,750 | 199,751 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 52% | Bachelor's Degree, 35% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A client support representative is a person that focuses on answering client inquiries, resolves issues and complaints, and offers suggestions or recommendations. The client support should have excellent interpersonal skills as the bulk of the task is talking with clients, understanding their concerns, and ensuring their satisfaction. The client support must have a high tolerance for pressure and good organizational skills. The client support representative is essential for the success of the company through client and customer retention.
An associate customer service representative is responsible for providing high customer service by assisting customers on their inquiries and concerns, as well as resolving and escalating high-level complaints to the supervisor or tenured customer service representative. Associate customer service representatives also process orders and payments from the customers, replacing defective items, and issuing refunds as needed. They must have excellent communication and organizational skills, especially on handling data processing procedures to the database for reference to customer concerns.
Client support representatives and associate customer service representatives have different pay scales, as shown below.
| Client Support Representative | Associate Customer Service Representative | |
| Average salary | $37,490 | $35,215 |
| Salary range | Between $28,000 And $49,000 | Between $26,000 And $46,000 |
| Highest paying City | San Francisco, CA | Washington, DC |
| Highest paying state | California | Massachusetts |
| Best paying company | Instinet Incorporated | Deutsche Bank |
| Best paying industry | Manufacturing | Finance |
There are a few differences between a client support representative and an associate customer service representative in terms of educational background:
| Client Support Representative | Associate Customer Service Representative | |
| Most common degree | Bachelor's Degree, 52% | Bachelor's Degree, 35% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between client support representatives' and associate customer service representatives' demographics:
| Client Support Representative | Associate Customer Service Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 39.8% Female, 60.2% | Male, 35.1% Female, 64.9% |
| Race ratio | Black or African American, 12.4% Unknown, 5.7% Hispanic or Latino, 17.8% Asian, 7.2% White, 56.2% American Indian and Alaska Native, 0.8% | Black or African American, 12.2% Unknown, 5.5% Hispanic or Latino, 21.0% Asian, 6.4% White, 54.2% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 7% | 7% |