Client support representative vs certified medical technician

The differences between client support representatives and certified medical technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a client support representative and a certified medical technician. Additionally, a certified medical technician has an average salary of $38,859, which is higher than the $37,490 average annual salary of a client support representative.

The top three skills for a client support representative include client support, client issues and salesforce. The most important skills for a certified medical technician are patients, vital signs, and CPR.

Client support representative vs certified medical technician overview

	Client Support Representative	Certified Medical Technician
Yearly salary	$37,490	$38,859
Hourly rate	$18.02	$18.68
Growth rate	-4%	5%
Number of jobs	301,750	164,424
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 52%	Bachelor's Degree, 28%
Average age	40	44
Years of experience	12	12

What does a client support representative do?

A client support representative is a person that focuses on answering client inquiries, resolves issues and complaints, and offers suggestions or recommendations. The client support should have excellent interpersonal skills as the bulk of the task is talking with clients, understanding their concerns, and ensuring their satisfaction. The client support must have a high tolerance for pressure and good organizational skills. The client support representative is essential for the success of the company through client and customer retention.

What does a certified medical technician do?

Certified Medical Technicians are specialists in medical diagnoses by performing laboratory testing and analysis for hospitals and physicians. Their duties include lab sanitization to prepare for testing and collection, recording medical samples for testing, specimen preparation, blood drawing for donation and testing, and assisting physicians with sample collection as well as equipment handling in surgical rooms. They must also understand how to use complex and sensitive testing equipment such as cell counters, analyzers, microscopes, and centrifuges.

Client support representative vs certified medical technician salary

Client support representatives and certified medical technicians have different pay scales, as shown below.

	Client Support Representative	Certified Medical Technician
Average salary	$37,490	$38,859
Salary range	Between $28,000 And $49,000	Between $28,000 And $53,000
Highest paying City	San Francisco, CA	Denton, TX
Highest paying state	California	Alaska
Best paying company	Instinet Incorporated	Favorite Healthcare Staffing
Best paying industry	Manufacturing	Health Care

Differences between client support representative and certified medical technician education

There are a few differences between a client support representative and a certified medical technician in terms of educational background:

	Client Support Representative	Certified Medical Technician
Most common degree	Bachelor's Degree, 52%	Bachelor's Degree, 28%
Most common major	Business	Nursing
Most common college	-	University of Connecticut

Client support representative vs certified medical technician demographics

Here are the differences between client support representatives' and certified medical technicians' demographics:

	Client Support Representative	Certified Medical Technician
Average age	40	44
Gender ratio	Male, 39.8% Female, 60.2%	Male, 20.4% Female, 79.6%
Race ratio	Black or African American, 12.4% Unknown, 5.7% Hispanic or Latino, 17.8% Asian, 7.2% White, 56.2% American Indian and Alaska Native, 0.8%	Black or African American, 15.9% Unknown, 5.0% Hispanic or Latino, 14.6% Asian, 10.0% White, 53.8% American Indian and Alaska Native, 0.8%
LGBT Percentage	7%	8%

Differences between client support representative and certified medical technician duties and responsibilities

Client support representative example responsibilities.

Manage mental health portion of health insurance policies including Medicaid and Medicare and other commercial insurance plans nationwide.
Provide customer support service utilizing CRM to access customer warranty accounts.
Work as a pet care technician as well as a front desk receptionist.
Provide assistance to various users of the software application via fax, email and through service requests in conjunction with CRM.
Adapt communication to age-specific patients and ensure appropriate HIPPA guidelines are followed in patient communication and record keeping.
Educate clients regarding proper distributions according to IRS regulations.

Certified medical technician example responsibilities.

Maintain the cleanliness of storage areas, trays, centrifuges, refrigerators, freezers and work area.
Administer medications to patients according to their medication record as scheduled, as needed according to physician orders.
Perform laboratory test and procedures in areas including chemistry, hematology, urinalysis, coagulation, serology, and bacteriology.
Perform first aid and apply CPR when necessary.
Perform first aid or CPR during medical emergencies until paramedics arrive.
Assist the residents in their ADL needs and prepare their meals.

Client support representative vs certified medical technician skills

Common client support representative skills

Client Support, 17%
Client Issues, 10%
Salesforce, 6%
Windows, 5%
Client Service, 4%
Technical Issues, 4%

Common certified medical technician skills

Patients, 17%
Vital Signs, 12%
CPR, 8%
Administer Medications, 7%
Resident Care, 6%
HIPAA, 6%

Client Support Representative vs. similar jobs

Client Support Representative related careers

Client Support Representative related jobs

What similar roles do

Zippia Careers
Office and Administrative Industry
Client Support Representative
Client Support Representative vs Certified Medical Technician

Updated January 8, 2025

Browse office and administrative jobs