Client support representative vs client support specialist

The differences between client support representatives and client support specialists can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a client support representative, becoming a client support specialist takes usually requires 1-2 years. Additionally, a client support specialist has an average salary of $39,585, which is higher than the $37,490 average annual salary of a client support representative.

The top three skills for a client support representative include client support, client issues and salesforce. The most important skills for a client support specialist are customer service, client support, and client service.

Client support representative vs client support specialist overview

	Client Support Representative	Client Support Specialist
Yearly salary	$37,490	$39,585
Hourly rate	$18.02	$19.03
Growth rate	-4%	10%
Number of jobs	301,750	136,163
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 52%	Bachelor's Degree, 62%
Average age	40	42
Years of experience	12	2

What does a client support representative do?

A client support representative is a person that focuses on answering client inquiries, resolves issues and complaints, and offers suggestions or recommendations. The client support should have excellent interpersonal skills as the bulk of the task is talking with clients, understanding their concerns, and ensuring their satisfaction. The client support must have a high tolerance for pressure and good organizational skills. The client support representative is essential for the success of the company through client and customer retention.

What does a client support specialist do?

A client support specialist is responsible for assisting the clients' inquiries and concerns, resolving complaints, and processing requests regarding the goods and services offered by the company. Client support specialists manage the accuracy of client information on the database, maintaining client accounts, and ensuring the proper posting of payments. They also provide strategic techniques to sell products effectively by analyzing market trends and identify business opportunities that would generate more revenues and increase the company's profitability.

Client support representative vs client support specialist salary

Client support representatives and client support specialists have different pay scales, as shown below.

	Client Support Representative	Client Support Specialist
Average salary	$37,490	$39,585
Salary range	Between $28,000 And $49,000	Between $29,000 And $53,000
Highest paying City	San Francisco, CA	New York, NY
Highest paying state	California	New York
Best paying company	Instinet Incorporated	NTT Data International L.L.C.
Best paying industry	Manufacturing	Manufacturing

Differences between client support representative and client support specialist education

There are a few differences between a client support representative and a client support specialist in terms of educational background:

	Client Support Representative	Client Support Specialist
Most common degree	Bachelor's Degree, 52%	Bachelor's Degree, 62%
Most common major	Business	Business
Most common college	-	Stanford University

Client support representative vs client support specialist demographics

Here are the differences between client support representatives' and client support specialists' demographics:

	Client Support Representative	Client Support Specialist
Average age	40	42
Gender ratio	Male, 39.8% Female, 60.2%	Male, 41.7% Female, 58.3%
Race ratio	Black or African American, 12.4% Unknown, 5.7% Hispanic or Latino, 17.8% Asian, 7.2% White, 56.2% American Indian and Alaska Native, 0.8%	Black or African American, 12.3% Unknown, 5.3% Hispanic or Latino, 15.3% Asian, 10.6% White, 56.1% American Indian and Alaska Native, 0.4%
LGBT Percentage	7%	11%

Differences between client support representative and client support specialist duties and responsibilities

Client support representative example responsibilities.

Manage mental health portion of health insurance policies including Medicaid and Medicare and other commercial insurance plans nationwide.
Provide customer support service utilizing CRM to access customer warranty accounts.
Work as a pet care technician as well as a front desk receptionist.
Provide assistance to various users of the software application via fax, email and through service requests in conjunction with CRM.
Adapt communication to age-specific patients and ensure appropriate HIPPA guidelines are followed in patient communication and record keeping.
Educate clients regarding proper distributions according to IRS regulations.

Client support specialist example responsibilities.

Manage VPN, audio conference bridges, and internal telecommunication switches.
Create ETL packages in SSIS to automate the deployment of the PAA reports and load data to SharePoint.
Manage, document and track daily all technical inquiries using Salesforce.com.
Manage profiles in vendor database including updating vendor profiles and ensuring heighten data integrity.
Utilize CRM to track all pertinent information relate to the opportunity and effectively manage territory.
Adhere to SLA (service level agreements) and consistently rank high in customer satisfaction surveys.

Client support representative vs client support specialist skills

Common client support representative skills

Client Support, 17%
Client Issues, 10%
Salesforce, 6%
Windows, 5%
Client Service, 4%
Technical Issues, 4%

Common client support specialist skills

Customer Service, 17%
Client Support, 13%
Client Service, 6%
Troubleshoot, 5%
HR, 4%
Client Facing, 4%

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Office and Administrative Industry
Client Support Representative
Client Support Representative vs Client Support Specialist

Updated January 8, 2025

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