Client support representative vs customer sales representative

The differences between client support representatives and customer sales representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a client support representative and a customer sales representative. Additionally, a customer sales representative has an average salary of $38,744, which is higher than the $37,490 average annual salary of a client support representative.

The top three skills for a client support representative include client support, client issues and salesforce. The most important skills for a customer sales representative are customer service, product knowledge, and customer sales.

Client support representative vs customer sales representative overview

	Client Support Representative	Customer Sales Representative
Yearly salary	$37,490	$38,744
Hourly rate	$18.02	$18.63
Growth rate	-4%	-4%
Number of jobs	301,750	303,801
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 52%	Bachelor's Degree, 37%
Average age	40	40
Years of experience	12	12

What does a client support representative do?

A client support representative is a person that focuses on answering client inquiries, resolves issues and complaints, and offers suggestions or recommendations. The client support should have excellent interpersonal skills as the bulk of the task is talking with clients, understanding their concerns, and ensuring their satisfaction. The client support must have a high tolerance for pressure and good organizational skills. The client support representative is essential for the success of the company through client and customer retention.

What does a customer sales representative do?

The primary role of customer service representatives is to help customers with questions and complaints. It is also their duties and responsibilities to provide customers with information about services and products, take and process orders, and process returns and modifications. They also store records of customer transactions and interactions and provide feedback on customer service efficacy. Customer service representatives must also ensure that they can give customer satisfaction and offer the best professional support.

Client support representative vs customer sales representative salary

Client support representatives and customer sales representatives have different pay scales, as shown below.

	Client Support Representative	Customer Sales Representative
Average salary	$37,490	$38,744
Salary range	Between $28,000 And $49,000	Between $27,000 And $54,000
Highest paying City	San Francisco, CA	Santa Rosa, CA
Highest paying state	California	Hawaii
Best paying company	Instinet Incorporated	Merck
Best paying industry	Manufacturing	Finance

Differences between client support representative and customer sales representative education

There are a few differences between a client support representative and a customer sales representative in terms of educational background:

	Client Support Representative	Customer Sales Representative
Most common degree	Bachelor's Degree, 52%	Bachelor's Degree, 37%
Most common major	Business	Business
Most common college	-	-

Client support representative vs customer sales representative demographics

Here are the differences between client support representatives' and customer sales representatives' demographics:

	Client Support Representative	Customer Sales Representative
Average age	40	40
Gender ratio	Male, 39.8% Female, 60.2%	Male, 44.9% Female, 55.1%
Race ratio	Black or African American, 12.4% Unknown, 5.7% Hispanic or Latino, 17.8% Asian, 7.2% White, 56.2% American Indian and Alaska Native, 0.8%	Black or African American, 10.6% Unknown, 5.4% Hispanic or Latino, 24.4% Asian, 6.8% White, 52.1% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between client support representative and customer sales representative duties and responsibilities

Client support representative example responsibilities.

Manage mental health portion of health insurance policies including Medicaid and Medicare and other commercial insurance plans nationwide.
Provide customer support service utilizing CRM to access customer warranty accounts.
Work as a pet care technician as well as a front desk receptionist.
Provide assistance to various users of the software application via fax, email and through service requests in conjunction with CRM.
Adapt communication to age-specific patients and ensure appropriate HIPPA guidelines are followed in patient communication and record keeping.
Educate clients regarding proper distributions according to IRS regulations.

Customer sales representative example responsibilities.

Manage call center productivity levels by maintaining CSR schedule adherence.
Help customers if internet are running slow, if phone are not working, and also help to troubleshoot with them.
Practice good housekeeping methods and overall cleanliness.
Maintain cleanliness and organization of inventory within the assigned department.
Require to troubleshoot products and instruct customers on their proper use/warranty/options.
Work closely with sales director on scheduling, motivation of representations and setting up promotional events.

Client support representative vs customer sales representative skills

Common client support representative skills

Client Support, 17%
Client Issues, 10%
Salesforce, 6%
Windows, 5%
Client Service, 4%
Technical Issues, 4%

Common customer sales representative skills

Customer Service, 19%
Product Knowledge, 13%
Customer Sales, 9%
Cleanliness, 8%
Excellent Interpersonal, 6%
Social Media Marketing, 5%

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Office and Administrative Industry
Client Support Representative
Client Support Representative vs Customer Sales Representative

Updated January 8, 2025

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