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The differences between client support representatives and customer support representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a client support representative and a customer support representative. Additionally, a client support representative has an average salary of $37,490, which is higher than the $37,404 average annual salary of a customer support representative.
The top three skills for a client support representative include client support, client issues and salesforce. The most important skills for a customer support representative are technical support, windows, and customer inquiries.
| Client Support Representative | Customer Support Representative | |
| Yearly salary | $37,490 | $37,404 |
| Hourly rate | $18.02 | $17.98 |
| Growth rate | -4% | -4% |
| Number of jobs | 301,750 | 243,140 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 52% | Bachelor's Degree, 50% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A client support representative is a person that focuses on answering client inquiries, resolves issues and complaints, and offers suggestions or recommendations. The client support should have excellent interpersonal skills as the bulk of the task is talking with clients, understanding their concerns, and ensuring their satisfaction. The client support must have a high tolerance for pressure and good organizational skills. The client support representative is essential for the success of the company through client and customer retention.
A customer support representative is responsible for answering calls and correspondence, providing customer assistance in various technical issues, concerns, or difficulties. There are also instances when they must make calls to follow-up on the issues, or even sell products and services. Most of the time, a customer support representative has a certain quota to reach and works under a manager's supervision. Furthermore, it is essential to keep accurate records and report to managers or supervisors should there be any problems.
Client support representatives and customer support representatives have different pay scales, as shown below.
| Client Support Representative | Customer Support Representative | |
| Average salary | $37,490 | $37,404 |
| Salary range | Between $28,000 And $49,000 | Between $29,000 And $47,000 |
| Highest paying City | San Francisco, CA | Boston, MA |
| Highest paying state | California | Alaska |
| Best paying company | Instinet Incorporated | University of California, Berkeley |
| Best paying industry | Manufacturing | Finance |
There are a few differences between a client support representative and a customer support representative in terms of educational background:
| Client Support Representative | Customer Support Representative | |
| Most common degree | Bachelor's Degree, 52% | Bachelor's Degree, 50% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between client support representatives' and customer support representatives' demographics:
| Client Support Representative | Customer Support Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 39.8% Female, 60.2% | Male, 47.0% Female, 53.0% |
| Race ratio | Black or African American, 12.4% Unknown, 5.7% Hispanic or Latino, 17.8% Asian, 7.2% White, 56.2% American Indian and Alaska Native, 0.8% | Black or African American, 10.9% Unknown, 5.5% Hispanic or Latino, 20.1% Asian, 7.3% White, 55.4% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 7% | 7% |