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The differences between client support representatives and managers, custom support and services can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a client support representative, becoming a manager, custom support and services takes usually requires 4-6 years. Additionally, a client support representative has an average salary of $37,490, which is higher than the $36,936 average annual salary of a manager, custom support and services.
The top three skills for a client support representative include client support, client issues and salesforce. The most important skills for a manager, custom support and services are support services, patients, and customer satisfaction.
| Client Support Representative | Manager, Custom Support And Services | |
| Yearly salary | $37,490 | $36,936 |
| Hourly rate | $18.02 | $17.76 |
| Growth rate | -4% | 6% |
| Number of jobs | 301,750 | 235,580 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 52% | Bachelor's Degree, 46% |
| Average age | 40 | 47 |
| Years of experience | 12 | 6 |
A client support representative is a person that focuses on answering client inquiries, resolves issues and complaints, and offers suggestions or recommendations. The client support should have excellent interpersonal skills as the bulk of the task is talking with clients, understanding their concerns, and ensuring their satisfaction. The client support must have a high tolerance for pressure and good organizational skills. The client support representative is essential for the success of the company through client and customer retention.
A manager of custom support and services is in charge of overseeing and managing business operations, ensuring smooth workflow and client satisfaction. Their responsibilities revolve around optimizing customer service operations, performing research and analysis to identify ways on how to serve clients better, determining market and customer needs, and improving current customer support services. Furthermore, as a manager, it is essential to lead and encourage the team to reach goals, all while implementing the company's policies and regulations.
Client support representatives and managers, custom support and services have different pay scales, as shown below.
| Client Support Representative | Manager, Custom Support And Services | |
| Average salary | $37,490 | $36,936 |
| Salary range | Between $28,000 And $49,000 | Between $22,000 And $60,000 |
| Highest paying City | San Francisco, CA | Buffalo, NY |
| Highest paying state | California | New York |
| Best paying company | Instinet Incorporated | |
| Best paying industry | Manufacturing | Technology |
There are a few differences between a client support representative and a manager, custom support and services in terms of educational background:
| Client Support Representative | Manager, Custom Support And Services | |
| Most common degree | Bachelor's Degree, 52% | Bachelor's Degree, 46% |
| Most common major | Business | Business |
| Most common college | - | Northwestern University |
Here are the differences between client support representatives' and managers, custom support and services' demographics:
| Client Support Representative | Manager, Custom Support And Services | |
| Average age | 40 | 47 |
| Gender ratio | Male, 39.8% Female, 60.2% | Male, 42.6% Female, 57.4% |
| Race ratio | Black or African American, 12.4% Unknown, 5.7% Hispanic or Latino, 17.8% Asian, 7.2% White, 56.2% American Indian and Alaska Native, 0.8% | Black or African American, 9.6% Unknown, 4.8% Hispanic or Latino, 19.0% Asian, 5.7% White, 60.2% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 8% |