Client support representative vs phone representative

The differences between client support representatives and phone representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a client support representative and a phone representative. Additionally, a phone representative has an average salary of $42,827, which is higher than the $37,490 average annual salary of a client support representative.

The top three skills for a client support representative include client support, client issues and salesforce. The most important skills for a phone representative are customer service, outbound calls, and telephone calls.

Client support representative vs phone representative overview

	Client Support Representative	Phone Representative
Yearly salary	$37,490	$42,827
Hourly rate	$18.02	$20.59
Growth rate	-4%	-4%
Number of jobs	301,750	222,650
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 52%	High School Diploma, 37%
Average age	40	40
Years of experience	12	12

What does a client support representative do?

A client support representative is a person that focuses on answering client inquiries, resolves issues and complaints, and offers suggestions or recommendations. The client support should have excellent interpersonal skills as the bulk of the task is talking with clients, understanding their concerns, and ensuring their satisfaction. The client support must have a high tolerance for pressure and good organizational skills. The client support representative is essential for the success of the company through client and customer retention.

What does a phone representative do?

A Phone Representative answers customer calls, complaints, and inquiries professionally. They handle and resolve customer complaints related to its services/products and product/service sales. Besides processing applications, orders, and forms requested by customers, Phone Representatives also update customers about the products/services information. These professionals record customer complaints, inquiries, feedback, and actions taken. They develop and maintain mutually beneficial and professional relationships with each customer. Moreover, they create and maintain cordial relationships with all new customers.

Client support representative vs phone representative salary

Client support representatives and phone representatives have different pay scales, as shown below.

	Client Support Representative	Phone Representative
Average salary	$37,490	$42,827
Salary range	Between $28,000 And $49,000	Between $26,000 And $68,000
Highest paying City	San Francisco, CA	Norco, CA
Highest paying state	California	California
Best paying company	Instinet Incorporated	Press Ganey
Best paying industry	Manufacturing	Health Care

Differences between client support representative and phone representative education

There are a few differences between a client support representative and a phone representative in terms of educational background:

	Client Support Representative	Phone Representative
Most common degree	Bachelor's Degree, 52%	High School Diploma, 37%
Most common major	Business	Business
Most common college	-	-

Client support representative vs phone representative demographics

Here are the differences between client support representatives' and phone representatives' demographics:

	Client Support Representative	Phone Representative
Average age	40	40
Gender ratio	Male, 39.8% Female, 60.2%	Male, 34.6% Female, 65.4%
Race ratio	Black or African American, 12.4% Unknown, 5.7% Hispanic or Latino, 17.8% Asian, 7.2% White, 56.2% American Indian and Alaska Native, 0.8%	Black or African American, 10.0% Unknown, 5.2% Hispanic or Latino, 20.1% Asian, 5.5% White, 58.5% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between client support representative and phone representative duties and responsibilities

Client support representative example responsibilities.

Manage mental health portion of health insurance policies including Medicaid and Medicare and other commercial insurance plans nationwide.
Provide customer support service utilizing CRM to access customer warranty accounts.
Work as a pet care technician as well as a front desk receptionist.
Provide assistance to various users of the software application via fax, email and through service requests in conjunction with CRM.
Adapt communication to age-specific patients and ensure appropriate HIPPA guidelines are followed in patient communication and record keeping.
Educate clients regarding proper distributions according to IRS regulations.

Phone representative example responsibilities.

Conduct telephone sales and interviews, compile and enter information into database, manage documents and insure customer satisfaction.
Provide status of medical claims and explain EOB's.
Research and resolve incorrect payments, EOB rejections and other issues with accounts.
Answer inbound provider calls to help with billing Medicaid claims and benefits and eligibility issues.
Update alumni on current happenings in university life and act as a liaison between past and current students.
Contact hundreds of alumni and their families by telephone and raise thousands of dollars to improve school facilities and maintain school grounds

Client support representative vs phone representative skills

Common client support representative skills

Client Support, 17%
Client Issues, 10%
Salesforce, 6%
Windows, 5%
Client Service, 4%
Technical Issues, 4%

Common phone representative skills

Customer Service, 27%
Outbound Calls, 13%
Telephone Calls, 7%
Inbound Phone Calls, 7%
Troubleshoot, 6%
Computer System, 3%

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Office and Administrative Industry
Client Support Representative
Client Support Representative vs Phone Representative

Updated January 8, 2025

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