Client support representative vs retention representative

The differences between client support representatives and retention representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a client support representative and a retention representative. Additionally, a retention representative has an average salary of $50,753, which is higher than the $37,490 average annual salary of a client support representative.

The top three skills for a client support representative include client support, client issues and salesforce. The most important skills for a retention representative are product knowledge, customer service, and outbound calls.

Client support representative vs retention representative overview

	Client Support Representative	Retention Representative
Yearly salary	$37,490	$50,753
Hourly rate	$18.02	$24.40
Growth rate	-4%	-4%
Number of jobs	301,750	220,352
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 52%	Bachelor's Degree, 37%
Average age	40	40
Years of experience	12	12

Client support representative vs retention representative salary

Client support representatives and retention representatives have different pay scales, as shown below.

	Client Support Representative	Retention Representative
Average salary	$37,490	$50,753
Salary range	Between $28,000 And $49,000	Between $40,000 And $63,000
Highest paying City	San Francisco, CA	San Francisco, CA
Highest paying state	California	California
Best paying company	Instinet Incorporated	Forward
Best paying industry	Manufacturing	Technology

Differences between client support representative and retention representative education

There are a few differences between a client support representative and a retention representative in terms of educational background:

	Client Support Representative	Retention Representative
Most common degree	Bachelor's Degree, 52%	Bachelor's Degree, 37%
Most common major	Business	Business
Most common college	-	-

Client support representative vs retention representative demographics

Here are the differences between client support representatives' and retention representatives' demographics:

	Client Support Representative	Retention Representative
Average age	40	40
Gender ratio	Male, 39.8% Female, 60.2%	Male, 38.5% Female, 61.5%
Race ratio	Black or African American, 12.4% Unknown, 5.7% Hispanic or Latino, 17.8% Asian, 7.2% White, 56.2% American Indian and Alaska Native, 0.8%	Black or African American, 11.7% Unknown, 5.4% Hispanic or Latino, 21.1% Asian, 6.1% White, 54.9% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between client support representative and retention representative duties and responsibilities

Client support representative example responsibilities.

Manage mental health portion of health insurance policies including Medicaid and Medicare and other commercial insurance plans nationwide.
Provide customer support service utilizing CRM to access customer warranty accounts.
Work as a pet care technician as well as a front desk receptionist.
Provide assistance to various users of the software application via fax, email and through service requests in conjunction with CRM.
Adapt communication to age-specific patients and ensure appropriate HIPPA guidelines are followed in patient communication and record keeping.
Educate clients regarding proper distributions according to IRS regulations.

Retention representative example responsibilities.

Prepare proposals and analysis for county Medicaid facilitators to educate regarding available manage care programs.
Demonstrate superb organizational and multitasking abilities
Demonstrate superb organizational and multitasking abilities

Client support representative vs retention representative skills

Common client support representative skills

Client Support, 17%
Client Issues, 10%
Salesforce, 6%
Windows, 5%
Client Service, 4%
Technical Issues, 4%

Common retention representative skills

Product Knowledge, 22%
Customer Service, 15%
Outbound Calls, 7%
CSG, 5%
Customer Retention, 4%
Customer Accounts, 4%

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Office and Administrative Industry
Client Support Representative
Client Support Representative vs Retention Representative

Updated January 8, 2025

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