Client support representative vs support representative

The differences between client support representatives and support representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a client support representative and a support representative. Additionally, a client support representative has an average salary of $37,490, which is higher than the $33,372 average annual salary of a support representative.

The top three skills for a client support representative include client support, client issues and salesforce. The most important skills for a support representative are patients, customer service, and troubleshoot.

Client support representative vs support representative overview

	Client Support Representative	Support Representative
Yearly salary	$37,490	$33,372
Hourly rate	$18.02	$16.04
Growth rate	-4%	-4%
Number of jobs	301,750	246,710
Job satisfaction	-	4
Most common degree	Bachelor's Degree, 52%	Bachelor's Degree, 52%
Average age	40	40
Years of experience	12	12

What does a client support representative do?

A client support representative is a person that focuses on answering client inquiries, resolves issues and complaints, and offers suggestions or recommendations. The client support should have excellent interpersonal skills as the bulk of the task is talking with clients, understanding their concerns, and ensuring their satisfaction. The client support must have a high tolerance for pressure and good organizational skills. The client support representative is essential for the success of the company through client and customer retention.

What does a support representative do?

The primary job of technical support representatives is to answer incoming calls and resolve customer problems or complaints related to computer hardware and software. They typically work in team environments and report directly to the technical department manager. Aside from answering phone calls, they also maintain the solutions database and respond to online chat requests and technical support emails. A successful technical support representative should have an in-depth knowledge of diagnosing and fixing computer problems, customer service skills, and problem-solving skills.

Client support representative vs support representative salary

Client support representatives and support representatives have different pay scales, as shown below.

	Client Support Representative	Support Representative
Average salary	$37,490	$33,372
Salary range	Between $28,000 And $49,000	Between $26,000 And $42,000
Highest paying City	San Francisco, CA	Santa Barbara, CA
Highest paying state	California	Alaska
Best paying company	Instinet Incorporated	Accenture
Best paying industry	Manufacturing	Technology

Differences between client support representative and support representative education

There are a few differences between a client support representative and a support representative in terms of educational background:

	Client Support Representative	Support Representative
Most common degree	Bachelor's Degree, 52%	Bachelor's Degree, 52%
Most common major	Business	Business
Most common college	-	-

Client support representative vs support representative demographics

Here are the differences between client support representatives' and support representatives' demographics:

	Client Support Representative	Support Representative
Average age	40	40
Gender ratio	Male, 39.8% Female, 60.2%	Male, 44.4% Female, 55.6%
Race ratio	Black or African American, 12.4% Unknown, 5.7% Hispanic or Latino, 17.8% Asian, 7.2% White, 56.2% American Indian and Alaska Native, 0.8%	Black or African American, 11.5% Unknown, 5.4% Hispanic or Latino, 19.6% Asian, 7.0% White, 55.8% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between client support representative and support representative duties and responsibilities

Client support representative example responsibilities.

Manage mental health portion of health insurance policies including Medicaid and Medicare and other commercial insurance plans nationwide.
Provide customer support service utilizing CRM to access customer warranty accounts.
Work as a pet care technician as well as a front desk receptionist.
Provide assistance to various users of the software application via fax, email and through service requests in conjunction with CRM.
Adapt communication to age-specific patients and ensure appropriate HIPPA guidelines are followed in patient communication and record keeping.
Educate clients regarding proper distributions according to IRS regulations.

Support representative example responsibilities.

Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Follow approved patient care algorithms to ensure patients receive quality care post surgically, while abiding by HIPAA regulations.
Maintain personal patient information while following HIPAA regulations.
Document department procedures; some convert into PowerPoint presentations.
Follow all current Medicare, Medicaid regulations and requirements to ensure continual compliance.
Provide hospital patients with assistance in obtaining proper medical coverage to cover medical expenses.

Client support representative vs support representative skills

Common client support representative skills

Client Support, 17%
Client Issues, 10%
Salesforce, 6%
Windows, 5%
Client Service, 4%
Technical Issues, 4%

Common support representative skills

Patients, 10%
Customer Service, 8%
Troubleshoot, 8%
Data Entry, 8%
Technical Support, 7%
Phone Calls, 6%

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Office and Administrative Industry
Client Support Representative
Client Support Representative vs Support Representative

Updated January 8, 2025

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