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The differences between client support specialists and installation specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a client support specialist and an installation specialist. Additionally, an installation specialist has an average salary of $49,602, which is higher than the $39,585 average annual salary of a client support specialist.
The top three skills for a client support specialist include customer service, client support and client service. The most important skills for an installation specialist are customer service, ladders, and scaffolding.
| Client Support Specialist | Installation Specialist | |
| Yearly salary | $39,585 | $49,602 |
| Hourly rate | $19.03 | $23.85 |
| Growth rate | 10% | 10% |
| Number of jobs | 136,163 | 103,003 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 62% | Bachelor's Degree, 43% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A client support specialist is responsible for assisting the clients' inquiries and concerns, resolving complaints, and processing requests regarding the goods and services offered by the company. Client support specialists manage the accuracy of client information on the database, maintaining client accounts, and ensuring the proper posting of payments. They also provide strategic techniques to sell products effectively by analyzing market trends and identify business opportunities that would generate more revenues and increase the company's profitability.
Installation specialists are skilled employees who are responsible for installing various equipment, machinery, and computer systems for a company or clients. These specialists must work with HVAC contractors to install air-conditioning ductwork and materials in business establishments and homes. They should recommend corrective action when identifying electrical and environmental deficiencies to ensure optimized performance and reliability of equipment. Installation specialists must also test hardware and software to determine its efficiency and reliability as well as its compatibility with the existing system.
Client support specialists and installation specialists have different pay scales, as shown below.
| Client Support Specialist | Installation Specialist | |
| Average salary | $39,585 | $49,602 |
| Salary range | Between $29,000 And $53,000 | Between $33,000 And $73,000 |
| Highest paying City | New York, NY | New York, NY |
| Highest paying state | New York | New Jersey |
| Best paying company | NTT Data International L.L.C. | Technip USA Corporation |
| Best paying industry | Manufacturing | - |
There are a few differences between a client support specialist and an installation specialist in terms of educational background:
| Client Support Specialist | Installation Specialist | |
| Most common degree | Bachelor's Degree, 62% | Bachelor's Degree, 43% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between client support specialists' and installation specialists' demographics:
| Client Support Specialist | Installation Specialist | |
| Average age | 42 | 42 |
| Gender ratio | Male, 41.7% Female, 58.3% | Male, 83.8% Female, 16.2% |
| Race ratio | Black or African American, 12.3% Unknown, 5.3% Hispanic or Latino, 15.3% Asian, 10.6% White, 56.1% American Indian and Alaska Native, 0.4% | Black or African American, 11.6% Unknown, 5.3% Hispanic or Latino, 15.7% Asian, 10.1% White, 56.9% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |