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Client technician support associate vs administrative technical support

The differences between client technician support associates and administrative technical supports can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a client technician support associate and an administrative technical support. Additionally, a client technician support associate has an average salary of $81,773, which is higher than the $46,753 average annual salary of an administrative technical support.

The top three skills for a client technician support associate include escalate, technical support and troubleshoot. The most important skills for an administrative technical support are technical support, customer service, and troubleshoot.

Client technician support associate vs administrative technical support overview

Client Technician Support AssociateAdministrative Technical Support
Yearly salary$81,773$46,753
Hourly rate$39.31$22.48
Growth rate10%10%
Number of jobs129,974186,858
Job satisfaction--
Most common degreeBachelor's Degree, 61%Bachelor's Degree, 52%
Average age4242
Years of experience22

Client technician support associate vs administrative technical support salary

Client technician support associates and administrative technical supports have different pay scales, as shown below.

Client Technician Support AssociateAdministrative Technical Support
Average salary$81,773$46,753
Salary rangeBetween $54,000 And $123,000Between $29,000 And $75,000
Highest paying City-New York, NY
Highest paying state-New Jersey
Best paying company-AIG
Best paying industry--

Differences between client technician support associate and administrative technical support education

There are a few differences between a client technician support associate and an administrative technical support in terms of educational background:

Client Technician Support AssociateAdministrative Technical Support
Most common degreeBachelor's Degree, 61%Bachelor's Degree, 52%
Most common majorInformation TechnologyComputer Science
Most common collegeUniversity of PennsylvaniaStanford University

Client technician support associate vs administrative technical support demographics

Here are the differences between client technician support associates' and administrative technical supports' demographics:

Client Technician Support AssociateAdministrative Technical Support
Average age4242
Gender ratioMale, 72.6% Female, 27.4%Male, 67.6% Female, 32.4%
Race ratioBlack or African American, 9.6% Unknown, 5.3% Hispanic or Latino, 14.8% Asian, 14.8% White, 55.0% American Indian and Alaska Native, 0.4%Black or African American, 11.1% Unknown, 5.4% Hispanic or Latino, 15.9% Asian, 12.4% White, 54.8% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between client technician support associate and administrative technical support duties and responsibilities

Client technician support associate example responsibilities.

  • Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
  • Provide remote support to troubleshoot TCP/IP configurations relate to network connectivity (LAN/WAN).
  • Analyze and troubleshoot issues with hardware, software, printers, and network connectivity.
  • Maintain company networks security systems and infrastructure hardware including firewalls and switches and install software security and firmware patches or upgrades.
  • Learned how to organize graphical implementations, create company posters, learned ActiveDirectory and SharePoint company contacts.

Administrative technical support example responsibilities.

  • Manage video teleconference sessions, troubleshoot connection issues.
  • Lead technical operations for an innovative workforce virtualization movement, including initial design and improvement of technical systems and processes.
  • Used Citrix remote access to demonstrate and diagnose software problems.
  • Perform automation of scripts for all the environments in UNIX.
  • Train new users, assist in maintenance and deployment of SLA.
  • Maintain DNS zones, virtual web sites and POP3 email client accounts.
  • Show more

Client technician support associate vs administrative technical support skills

Common client technician support associate skills
  • Escalate, 13%
  • Technical Support, 10%
  • Troubleshoot, 8%
  • Remote Tools, 8%
  • Password Resets, 7%
  • Customer Service, 7%
Common administrative technical support skills
  • Technical Support, 13%
  • Customer Service, 9%
  • Troubleshoot, 7%
  • Phone Calls, 6%
  • Data Entry, 5%
  • Desk Support, 5%

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