Client technician support associate vs client support specialist

Differences between client technician support associate and client support specialist duties and responsibilities

Client technician support associate example responsibilities.

• Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
• Provide remote support to troubleshoot TCP/IP configurations relate to network connectivity (LAN/WAN).
• Analyze and troubleshoot issues with hardware, software, printers, and network connectivity.
• Maintain company networks security systems and infrastructure hardware including firewalls and switches and install software security and firmware patches or upgrades.
• Learned how to organize graphical implementations, create company posters, learned ActiveDirectory and SharePoint company contacts.

Client support specialist example responsibilities.

• Manage VPN, audio conference bridges, and internal telecommunication switches.
• Create ETL packages in SSIS to automate the deployment of the PAA reports and load data to SharePoint.
• Manage, document and track daily all technical inquiries using Salesforce.com.
• Manage profiles in vendor database including updating vendor profiles and ensuring heighten data integrity.
• Utilize CRM to track all pertinent information relate to the opportunity and effectively manage territory.
• Adhere to SLA (service level agreements) and consistently rank high in customer satisfaction surveys.
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