Post job

Client technician support associate vs desktop support technician

The differences between client technician support associates and desktop support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a client technician support associate and a desktop support technician. Additionally, a client technician support associate has an average salary of $81,773, which is higher than the $41,792 average annual salary of a desktop support technician.

The top three skills for a client technician support associate include escalate, technical support and troubleshoot. The most important skills for a desktop support technician are customer service, desktop support, and troubleshoot.

Client technician support associate vs desktop support technician overview

Client Technician Support AssociateDesktop Support Technician
Yearly salary$81,773$41,792
Hourly rate$39.31$20.09
Growth rate10%10%
Number of jobs129,974108,944
Job satisfaction-1
Most common degreeBachelor's Degree, 61%Bachelor's Degree, 46%
Average age4242
Years of experience22

Client technician support associate vs desktop support technician salary

Client technician support associates and desktop support technicians have different pay scales, as shown below.

Client Technician Support AssociateDesktop Support Technician
Average salary$81,773$41,792
Salary rangeBetween $54,000 And $123,000Between $32,000 And $54,000
Highest paying City-Philadelphia, PA
Highest paying state-Pennsylvania
Best paying company-NTT Data International L.L.C.
Best paying industry-Finance

Differences between client technician support associate and desktop support technician education

There are a few differences between a client technician support associate and a desktop support technician in terms of educational background:

Client Technician Support AssociateDesktop Support Technician
Most common degreeBachelor's Degree, 61%Bachelor's Degree, 46%
Most common majorInformation TechnologyComputer Information Systems
Most common collegeUniversity of PennsylvaniaUniversity of Pennsylvania

Client technician support associate vs desktop support technician demographics

Here are the differences between client technician support associates' and desktop support technicians' demographics:

Client Technician Support AssociateDesktop Support Technician
Average age4242
Gender ratioMale, 72.6% Female, 27.4%Male, 89.8% Female, 10.2%
Race ratioBlack or African American, 9.6% Unknown, 5.3% Hispanic or Latino, 14.8% Asian, 14.8% White, 55.0% American Indian and Alaska Native, 0.4%Black or African American, 11.6% Unknown, 5.4% Hispanic or Latino, 16.4% Asian, 11.7% White, 54.5% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between client technician support associate and desktop support technician duties and responsibilities

Client technician support associate example responsibilities.

  • Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
  • Provide remote support to troubleshoot TCP/IP configurations relate to network connectivity (LAN/WAN).
  • Analyze and troubleshoot issues with hardware, software, printers, and network connectivity.
  • Maintain company networks security systems and infrastructure hardware including firewalls and switches and install software security and firmware patches or upgrades.
  • Learned how to organize graphical implementations, create company posters, learned ActiveDirectory and SharePoint company contacts.

Desktop support technician example responsibilities.

  • Manage and troubleshoot network connectivity with TCP/IP
  • Coordinate and manage a large-scale VOIP phone system conversion project for high-profile corporate customer.
  • Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
  • Deploy WINTERMS on CITRIX platform.
  • Blackberry and android setup and activation.
  • Support a legacy system which requires a client certificate and a specific Java version and configuration.
  • Show more

Client technician support associate vs desktop support technician skills

Common client technician support associate skills
  • Escalate, 13%
  • Technical Support, 10%
  • Troubleshoot, 8%
  • Remote Tools, 8%
  • Password Resets, 7%
  • Customer Service, 7%
Common desktop support technician skills
  • Customer Service, 12%
  • Desktop Support, 10%
  • Troubleshoot, 8%
  • Technical Support, 6%
  • Remote Desktop, 3%
  • Laptop Computers, 3%

Browse computer and mathematical jobs