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Client technician support associate vs technician support tier

The differences between client technician support associates and technician support tiers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a client technician support associate and a technician support tier. Additionally, a client technician support associate has an average salary of $81,773, which is higher than the $54,889 average annual salary of a technician support tier.

The top three skills for a client technician support associate include escalate, technical support and troubleshoot. The most important skills for a technician support tier are customer service, technical support, and phone calls.

Client technician support associate vs technician support tier overview

Client Technician Support AssociateTechnician Support Tier
Yearly salary$81,773$54,889
Hourly rate$39.31$26.39
Growth rate10%10%
Number of jobs129,974109,671
Job satisfaction--
Most common degreeBachelor's Degree, 61%Bachelor's Degree, 37%
Average age4242
Years of experience22

Client technician support associate vs technician support tier salary

Client technician support associates and technician support tiers have different pay scales, as shown below.

Client Technician Support AssociateTechnician Support Tier
Average salary$81,773$54,889
Salary rangeBetween $54,000 And $123,000Between $38,000 And $78,000
Highest paying City-Benicia, CA
Highest paying state-New York
Best paying company-Scantron
Best paying industry-Technology

Differences between client technician support associate and technician support tier education

There are a few differences between a client technician support associate and a technician support tier in terms of educational background:

Client Technician Support AssociateTechnician Support Tier
Most common degreeBachelor's Degree, 61%Bachelor's Degree, 37%
Most common majorInformation TechnologyBusiness
Most common collegeUniversity of PennsylvaniaStanford University

Client technician support associate vs technician support tier demographics

Here are the differences between client technician support associates' and technician support tiers' demographics:

Client Technician Support AssociateTechnician Support Tier
Average age4242
Gender ratioMale, 72.6% Female, 27.4%Male, 73.1% Female, 26.9%
Race ratioBlack or African American, 9.6% Unknown, 5.3% Hispanic or Latino, 14.8% Asian, 14.8% White, 55.0% American Indian and Alaska Native, 0.4%Black or African American, 11.6% Unknown, 5.4% Hispanic or Latino, 16.5% Asian, 10.5% White, 55.6% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between client technician support associate and technician support tier duties and responsibilities

Client technician support associate example responsibilities.

  • Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
  • Provide remote support to troubleshoot TCP/IP configurations relate to network connectivity (LAN/WAN).
  • Analyze and troubleshoot issues with hardware, software, printers, and network connectivity.
  • Maintain company networks security systems and infrastructure hardware including firewalls and switches and install software security and firmware patches or upgrades.
  • Learned how to organize graphical implementations, create company posters, learned ActiveDirectory and SharePoint company contacts.

Technician support tier example responsibilities.

  • Walk customers through installations and achieve VoIP registration and/or DSL connectivity.
  • Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
  • Help customers out with technical support with android basic cell phones and making changes to customer's accounts.
  • Experience in troubleshooting network connectivity, email, TCP/IP and voice over IP issues.
  • Help customers design custom reports to export data to and from the SQL database.
  • Support with ios, android, windows, and blackberry OS including tablets and mobile device.
  • Show more

Client technician support associate vs technician support tier skills

Common client technician support associate skills
  • Escalate, 13%
  • Technical Support, 10%
  • Troubleshoot, 8%
  • Remote Tools, 8%
  • Password Resets, 7%
  • Customer Service, 7%
Common technician support tier skills
  • Customer Service, 15%
  • Technical Support, 12%
  • Phone Calls, 5%
  • Cisco Ios, 5%
  • Tier II, 4%
  • LAN, 4%

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