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Computer support analyst vs technical support specialist

The differences between computer support analysts and technical support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a computer support analyst and a technical support specialist. Additionally, a technical support specialist has an average salary of $48,667, which is higher than the $45,287 average annual salary of a computer support analyst.

The top three skills for a computer support analyst include technical support, computer system and desk support. The most important skills for a technical support specialist are customer service, technical support, and troubleshoot.

Computer support analyst vs technical support specialist overview

Computer Support AnalystTechnical Support Specialist
Yearly salary$45,287$48,667
Hourly rate$21.77$23.40
Growth rate10%10%
Number of jobs105,836157,425
Job satisfaction-4.6
Most common degreeBachelor's Degree, 53%Bachelor's Degree, 50%
Average age4242
Years of experience22

Computer support analyst vs technical support specialist salary

Computer support analysts and technical support specialists have different pay scales, as shown below.

Computer Support AnalystTechnical Support Specialist
Average salary$45,287$48,667
Salary rangeBetween $33,000 And $61,000Between $30,000 And $76,000
Highest paying CityStanford, CASan Francisco, CA
Highest paying stateCaliforniaNew Jersey
Best paying companyStanford UniversityMeta
Best paying industryTechnologyFinance

Differences between computer support analyst and technical support specialist education

There are a few differences between a computer support analyst and a technical support specialist in terms of educational background:

Computer Support AnalystTechnical Support Specialist
Most common degreeBachelor's Degree, 53%Bachelor's Degree, 50%
Most common majorComputer Information SystemsComputer Science
Most common collegeStanford UniversityStanford University

Computer support analyst vs technical support specialist demographics

Here are the differences between computer support analysts' and technical support specialists' demographics:

Computer Support AnalystTechnical Support Specialist
Average age4242
Gender ratioMale, 74.8% Female, 25.2%Male, 75.4% Female, 24.6%
Race ratioBlack or African American, 11.5% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 10.5% White, 55.9% American Indian and Alaska Native, 0.4%Black or African American, 11.7% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 11.3% White, 55.0% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between computer support analyst and technical support specialist duties and responsibilities

Computer support analyst example responsibilities.

  • Install, configure and manage proprietary applications on Unix servers.
  • Install an OS as an upgrade, clean install or a dual boot.
  • Implement and maintain VPN remote access systems and accounts.
  • Configure VPN, remote access, and other applications; train clients on proper software operation.
  • Assist patients by explaining necessary preparations, reviewing charts after discharge and determining eligibility for medication at government's expense.
  • Configure and assign IP addresses, DNS entries, and VLANs for department devices.
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Technical support specialist example responsibilities.

  • Implement hardware and software upgrades and maintain stability, usability, and security for desktop/laptop/mobile systems; achieve SLA's.
  • Manage all operating end-user software including JavaScript - updating/installing Java.
  • Install, configure and manage proprietary applications on Unix servers.
  • Manage large-scale PC deployments including site surveys involving verification of network activity and appropriate power availability.
  • Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
  • Deploy and troubleshoot complex software installations in Microsoft and Linux environments.
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Computer support analyst vs technical support specialist skills

Common computer support analyst skills
  • Technical Support, 11%
  • Computer System, 8%
  • Desk Support, 7%
  • Computer Support, 7%
  • Customer Service, 5%
  • Troubleshoot, 5%
Common technical support specialist skills
  • Customer Service, 12%
  • Technical Support, 10%
  • Troubleshoot, 8%
  • Math, 4%
  • Customer Satisfaction, 3%
  • Phone Calls, 3%

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