Computer technical specialist vs computer technician

Differences between computer technical specialist and computer technician duties and responsibilities

Computer technical specialist example responsibilities.

• Manage customer complaints and internal GMP audits for product manufacturing, coordinate FDA audits and recommend corrective actions.
• Initiate and implement projects for cost reduction, productivity improvement, and increase equipment availability/reliability and to meet ISO compliance.
• Assist with daily documentation and tracking of each customer concern using a SharePoint remedy ticketing system.

Computer technician example responsibilities.

• Recreate and manage company website, maintain regular updates, manage DNS servers, administrate e-mail and outlook exchange server.
• Manage and maintain desktop security updates company-wide with no downtime of systems due to OS vulnerability exploitation.
• Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
• Add and configure networked printers for TCP/IP printing and other peripheral equipment including video conferencing equipment.
• Diagnose and troubleshot computer hardware and software.
• Fix computers, do inventory of computers, run cables.
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