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Coordinator/manager vs customer account manager

The differences between coordinator/managers and customer account managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a coordinator/manager and a customer account manager. Additionally, a coordinator/manager has an average salary of $49,749, which is higher than the $45,951 average annual salary of a customer account manager.

The top three skills for a coordinator/manager include patients, social work and patient care. The most important skills for a customer account manager are customer service, customer accounts, and CRM.

Coordinator/manager vs customer account manager overview

Coordinator/ManagerCustomer Account Manager
Yearly salary$49,749$45,951
Hourly rate$23.92$22.09
Growth rate12%8%
Number of jobs29,288110,138
Job satisfaction--
Most common degreeBachelor's Degree, 55%Bachelor's Degree, 56%
Average age4747
Years of experience66

What does a coordinator/manager do?

A coordinator/manager is an individual who is responsible for supervising the day-to-day operations of a facility by following a set of policies and guidelines. Coordinators/managers collaborate with board members to ensure the overall quality of the facility and maintain inventory levels for all components and parts. They negotiate with vendors on contracts and fees as well as provides the overall budget for facility projects. Coordinators/managers must also train staff and employees regarding facility procedures and safety codes.

What does a customer account manager do?

Customer Account Managers are employees who specialize in keeping good, professional relationships with the company's clients. They are assigned specific customers and key clients to manage. Customer account managers are in charge of maintaining the customers' loyalty. As such, customer account managers are expected to provide first-class service to their customers. This includes providing them special promotions related to the company's services, keeping special communication lines for client concerns, and expediting client requests. They ensure that their customers receive their product or service requests on time and in good condition.

Coordinator/manager vs customer account manager salary

Coordinator/managers and customer account managers have different pay scales, as shown below.

Coordinator/ManagerCustomer Account Manager
Average salary$49,749$45,951
Salary rangeBetween $26,000 And $93,000Between $29,000 And $72,000
Highest paying CityAtlanta, GANew York, NY
Highest paying stateGeorgiaAlaska
Best paying companySquareMouser Electronics
Best paying industry-Technology

Differences between coordinator/manager and customer account manager education

There are a few differences between a coordinator/manager and a customer account manager in terms of educational background:

Coordinator/ManagerCustomer Account Manager
Most common degreeBachelor's Degree, 55%Bachelor's Degree, 56%
Most common majorBusinessBusiness
Most common collegeCalifornia State University - BakersfieldCalifornia State University - Bakersfield

Coordinator/manager vs customer account manager demographics

Here are the differences between coordinator/managers' and customer account managers' demographics:

Coordinator/ManagerCustomer Account Manager
Average age4747
Gender ratioMale, 40.9% Female, 59.1%Male, 59.4% Female, 40.6%
Race ratioBlack or African American, 10.2% Unknown, 4.7% Hispanic or Latino, 18.9% Asian, 5.3% White, 60.3% American Indian and Alaska Native, 0.6%Black or African American, 10.9% Unknown, 4.7% Hispanic or Latino, 17.7% Asian, 5.3% White, 60.6% American Indian and Alaska Native, 0.6%
LGBT Percentage8%8%

Differences between coordinator/manager and customer account manager duties and responsibilities

Coordinator/manager example responsibilities.

  • Negotiate RFP for projects with clients and managing team and vendors to implement project plans at award sites.
  • Coordinate and manage operations of special projects pertaining to retroactive claim denials from CMS, IPRO and other review agencies.
  • Process managed care patients and communicate with all business partners to provide quality care and maximize reimbursement.
  • Manage and update SharePoint database with department documents post upcoming calendar events and notify end users by email correspondence of changes.
  • Insure office practices are in compliance with HIPAA regulation.
  • Work with CMS in providing compensation and classification analysis services to DES.
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Customer account manager example responsibilities.

  • Lead project of reducing checks process by leveraging ACH payments resulting in a savings on head count.
  • Manage inventory logistics which includes coordinating inventory levels with production schedules and international delivery deadlines.
  • Assist in managing transaction logistics including quote comparison, term negotiation, facilitation and arrangement of delivery of automobiles to customers.
  • Decrease staff time (and payroll) with customer issues by launching CRM and leading regional implementation and training.
  • Enter invoices into QuickBooks from carrier that is delivering material to destination.
  • Take orders from customer, enter into QuickBooks, send customers order confirmation.
  • Show more

Coordinator/manager vs customer account manager skills

Common coordinator/manager skills
  • Patients, 20%
  • Social Work, 14%
  • Patient Care, 10%
  • Oversight, 7%
  • Discharge Planning, 6%
  • Community Resources, 6%
Common customer account manager skills
  • Customer Service, 26%
  • Customer Accounts, 17%
  • CRM, 10%
  • Collections Process, 8%
  • Persuasion, 8%
  • Customer Retention, 7%

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